Where to pay your Eero bill
Eero is a mesh WiFi system sold by Amazon, not a traditional internet service provider. If you bought Eero hardware and are paying for a subscription service, you pay Amazon directly — not a separate Eero bill. If you are renting Eero equipment from your internet provider (like Comcast or AT&T), the charge appears on your provider's bill, and you pay them.
The confusion often happens because Eero sells both the hardware (the mesh routers themselves) and an optional subscription called Eero Plus, which adds security features and cloud backup. Eero Plus costs money monthly, but the basic Eero system does not. Check your Amazon account or your internet provider's bill to see what you are actually paying for.
If you subscribed to Eero Plus through Amazon, log into your Amazon account, go to "Your Subscriptions," find Eero Plus, and you can see the charge, change the plan, or cancel. If your internet provider bundled Eero equipment into your service, contact them directly — they handle the billing.
Key Takeaways
- Eero hardware itself has no monthly bill; you pay once when you buy it, then own it.
- Eero Plus is a subscription service billed through Amazon, visible in your Amazon account under "Your Subscriptions."
- If your internet provider rents you Eero equipment, the charge appears on your provider's bill, not a separate invoice.
- Payment methods depend on where the charge originates: Amazon account for Eero Plus, or your provider's usual payment methods for bundled equipment.
Paying for Eero Plus through Amazon
If you subscribed to Eero Plus, Amazon bills your account automatically each month. The charge shows up on your Amazon account statement and is charged to the payment method you have on file with Amazon.
To see your Eero Plus charges and manage the subscription, sign into Amazon, go to "Account & Lists," select "Your Account," then click "Subscriptions." Find Eero Plus in the list. You can see the next billing date, the amount, and your payment method. From this screen, you can also pause the subscription, change the plan tier, or cancel it entirely.
If you want to change the payment method used for Eero Plus, update your default Amazon payment method in "Account & Lists" > "Your Account" > "Payment Options." The next Eero Plus charge will use the new method.
Paying when Eero is bundled with your internet service
Some internet providers include Eero equipment as part of their service package or offer it as an add-on. In these cases, the Eero charge (if any) rolls into your regular internet bill. You do not pay Eero or Amazon separately.
Pay your internet provider through their usual channels: their website, mobile app, phone, or automatic bank draft. The Eero equipment charge is just one line item on that bill. If you want to remove Eero from your service or change the plan, contact your provider's customer service — they manage the Eero relationship on their end.
Check your provider's bill closely to see whether Eero equipment is listed as a separate charge or bundled into your base internet price. Some providers charge a monthly rental fee for Eero hardware; others include it at no extra cost. Your bill should spell this out.
What to do if you see an unexpected Eero charge
If a charge appears on your Amazon account or internet bill and you did not knowingly sign up for Eero Plus or rent Eero equipment, start by checking what you actually have. Log into your Amazon account and look at "Your Subscriptions" — if Eero Plus is listed there, you can see when it started and cancel it immediately.
If the charge is on your internet provider's bill, call them and ask what the Eero line item is for. Sometimes a provider automatically adds Eero as a trial or promotion, and you can have it removed. If you did not authorize the charge, ask the provider to reverse it and confirm the removal in writing.
If you believe the charge is fraudulent or you were billed after cancelling, contact Amazon or your provider's billing department with your account number and the dates of the charges. Keep records of any cancellation confirmations you received.
Setting up automatic payments for Eero Plus
Eero Plus through Amazon is already set to automatic billing — you do not have to do anything extra. Amazon charges your account on the same date each month, and the payment comes from your default Amazon payment method.
If you want to make sure automatic payments stay on track, check your Amazon payment method occasionally to confirm it is current and has not expired. If your card expires or is declined, Amazon will try the payment again, but if it fails multiple times, your Eero Plus subscription may pause. You will receive an email notification if a payment fails.
For internet provider bills that include Eero, set up automatic payment through your provider's website or app if you have not already. This ensures your Eero equipment charge is paid on time along with the rest of your bill.
Cancelling Eero Plus and avoiding future charges
To stop paying for Eero Plus, go to your Amazon account, find Eero Plus under "Your Subscriptions," and select "Cancel Subscription." Amazon will ask you to confirm and may offer a discount to keep you subscribed — you can decline. Cancellation takes effect immediately, and you will not be charged again.
If you cancel mid-month, you typically keep access to Eero Plus until the end of your current billing period. After that date, the subscription ends. Check your cancellation confirmation email to see the exact end date.
If Eero equipment is bundled with your internet service and you want to remove it, contact your provider. They may charge an early termination fee if you are in a contract, or they may let you remove it at no cost. Ask before you cancel.
Frequently Asked Questions
Do I have to pay for Eero if I just bought the hardware?
No. The Eero mesh routers you buy are yours to keep after you pay for them once. There is no ongoing monthly charge for owning and using the basic Eero system. Eero Plus is optional and costs extra each month only if you subscribe to it.
Where do I find my Eero bill if I rent it from my internet provider?
Your Eero rental charge appears as a line item on your internet provider's bill, not as a separate invoice. Log into your provider's account online or check your paper bill. The charge may be labeled "Eero rental," "WiFi equipment," or something similar depending on your provider.
Can I pay my Eero bill by phone or mail?
If you subscribe to Eero Plus through Amazon, you pay through your Amazon account online — there is no phone or mail payment option. If Eero is bundled with your internet service, you can pay your provider's bill by phone, mail, or online, depending on what your provider offers. Contact your provider to see which payment methods they accept.
What happens if I do not pay my Eero Plus subscription?
If a payment fails, Amazon will notify you and try again. If payments continue to fail, your Eero Plus subscription will pause, and you will lose access to the security and backup features. Your Eero hardware still works for basic WiFi. Restart the subscription by updating your payment method in your Amazon account.
Can I change my Eero Plus plan to a cheaper option?
Yes. In your Amazon account under "Your Subscriptions," select Eero Plus and choose "Edit Plan." You can downgrade to a lower tier or cancel entirely. Changes take effect on your next billing date.