The fastest way to pay Optimum online is through their customer portal at optimum.ca or the Optimum mobile app
Log in with your account number and password, then select "Pay My Bill" from the menu. You can pay in full or make a partial payment using a debit card, credit card, or bank account. The payment posts immediately, though it may take one business day to show on your account.
If you do not have an online account yet, you will need to create one first. Go to optimum.ca, click "Sign In," then select "Create Account." You will need your account number (found on your bill) and a valid email address. Once registered, you can pay anytime without calling customer service.
Optimum also lets you set up automatic payments so your bill is paid on the same date each month. This removes the risk of forgetting and incurring late fees. You can change or cancel automatic payments anytime through your account settings.
Key Takeaways
- You can pay online at optimum.ca or through the Optimum mobile app using a debit card, credit card, or bank account.
- Payments made online post immediately, though they may take one business day to appear on your account balance.
- Creating an online account requires your account number and email address and takes just a few minutes.
- Setting up automatic payments prevents late fees and removes the need to remember your due date each month.
- You can make partial payments online if you cannot pay the full amount at once.
What information you need before you start
Have your Optimum account number ready. You will find it on your bill, in the top right corner or on the first page. If you cannot locate your bill, you can also look up your account number in the Optimum app or by calling customer service at 1-888-333-0500.
You will also need a valid payment method: a Visa or Mastercard credit card, a debit card, or your bank account details (routing number and account number for bank transfers). Optimum does not accept American Express or Discover cards online, so use a different card if that is your only option.
Step-by-step: paying through the Optimum website
Go to optimum.ca and click the "Sign In" button in the top right corner. Enter your account number and password. If you have not created an account yet, click "Create Account" and follow the prompts to set one up.
Once logged in, look for "Pay My Bill" or "Billing" in the main menu. Click it to see your current balance and due date. Select the amount you want to pay—you can pay the full balance, the minimum due, or a custom amount.
Choose your payment method from the dropdown menu. Enter your card or bank account details if this is your first time paying online. Review the payment summary to confirm the amount and due date, then click "Pay Now" or "Submit Payment." You will see a confirmation number on screen; write it down or take a screenshot for your records.
Using the Optimum mobile app to pay
Download the Optimum app from the Apple App Store or Google Play Store. Open the app and sign in with your account number and password. If you do not have an account yet, create one in the app using the same process as the website.
Tap "Pay My Bill" or "Billing" at the bottom of the screen. You will see your current balance and due date. Select the amount to pay, choose your payment method, and confirm. The app works the same way as the website and gives you a confirmation number when the payment is complete.
The mobile app is useful if you want to pay on the go or check your balance without logging into a computer. You can also receive push notifications about upcoming due dates if you turn on notifications in the app settings.
Setting up automatic payments to avoid late fees
Automatic payments deduct your bill from your bank account or card on the same date each month. This means you will never miss a due date and will not risk late fees. To set this up, log into your account on optimum.ca or the app and go to "Billing" or "Account Settings."
Look for "Automatic Payments" or "Auto Pay" and click "Set Up" or "Enable." Choose whether you want to pay the full bill or a set amount each month. Select your payment method and the date you want the payment to come out (usually between the 1st and the 28th of the month). Confirm your choice and you are done.
You can change your automatic payment date or amount anytime by going back to the same menu. If you want to stop automatic payments, click "Disable" or "Cancel." Optimum will send you a confirmation email whenever you make changes.
What to do if your payment does not go through
If your payment is declined, the most common reason is an expired card or incorrect bank account information. Check that your card has not expired and that your routing and account numbers are correct. Try again with the same payment method, or switch to a different card or bank account.
If the payment fails a second time, contact Optimum customer service at 1-888-333-0500. A representative can tell you why the payment was rejected and help you find another way to pay. You can also pay by phone using the same number, though you may be charged a small fee for phone payments.
If you are having trouble accessing your account or resetting your password, use the "Forgot Password" link on the sign-in page. Optimum will send a reset link to your email. If you do not receive it within a few minutes, check your spam folder or contact customer service.
Other ways to pay if you cannot pay online
You can pay by phone by calling 1-888-333-0500. A customer service representative will take your payment information and process the payment over the phone. This method may include a small convenience fee.
You can also pay by mail by sending a check or money order to the address on your bill. Write your account number on the check and mail it to the address listed under "Payment" on your statement. Mail payments take 7 to 10 business days to post, so send your payment early if your due date is coming up soon.
Some Optimum retail locations accept in-person payments, though this is less common. Call 1-888-333-0500 to ask if there is a payment location near you.
Frequently Asked Questions
Is there a fee to pay my Optimum bill online?
No. Paying through the Optimum website or app is free. You only pay a fee if you choose to pay by phone with a customer service representative, and that fee varies depending on your location.
How long does it take for my online payment to show up on my account?
Payments made online post immediately to your account, but it may take one business day for the payment to be reflected in your balance. Your confirmation number proves the payment was received, so you do not need to worry if it does not show right away.
Can I pay someone else's Optimum bill online?
You can pay another person's bill if you have their account number and online login information. However, Optimum recommends that the account holder set up the payment themselves for security reasons. If you need to pay for a family member, ask them to add you as an authorized user on their account first.
What should I do if I pay my bill twice by accident?
Contact Optimum customer service at 1-888-333-0500 and explain what happened. They can issue a credit to your account or process a refund. Keep your confirmation numbers from both payments so you can reference them when you call.
Can I schedule a payment for a future date?
The Optimum website and app do not allow you to schedule payments in advance. You can only pay immediately or set up automatic payments for the same date each month. If you want to pay before your due date, you can do so anytime, and the payment will post right away.