Log in to your WOW account to pay your bill
To pay your WOW Internet bill online, go to the WOW website and select "Log In" at the top right. Enter your account number (found on your bill) and your password. If you do not have a password yet, select "Forgot Password" and follow the prompts to reset it using your email address or phone number on file.
Once you are logged in, look for "Pay My Bill" or "Make a Payment" in the main menu. You will see your current balance, due date, and payment history. WOW accepts payment by debit card, credit card, or bank account transfer. Choose your payment method and enter the amount you want to pay — you can pay the full balance or a partial amount.
Payments made online typically post to your account within one business day. You will receive a confirmation number immediately after payment, and WOW will send you a receipt by email if you have an email address on file.
Key Takeaways
- Log in at the WOW website using your account number and password; use "Forgot Password" if you need to reset it.
- WOW accepts debit cards, credit cards, and bank account transfers for online bill payment.
- You can pay your full balance or a partial amount, and the payment usually posts within one business day.
- Keep your confirmation number for your records, and check your email for a receipt.
- If you cannot log in or see an error message, contact WOW customer service before your due date to avoid a late fee.
What to do if you cannot log in
If you enter your account number and password but the system says they are incorrect, first check that you are using your account number, not your phone number. Your account number is a longer string of digits and appears on your bill near the top. If you are still locked out, select "Forgot Password" and have WOW send a reset link to your email or phone.
If you do not remember the email address or phone number on your account, or if you never set up an online account, call WOW customer service at the number on your bill. A representative can verify your identity and either reset your password or create a new login for you. This usually takes a few minutes over the phone.
Payment methods and timing
WOW accepts three payment methods online: debit card, credit card, or electronic bank transfer (ACH). Debit and credit card payments post within one business day. Bank account transfers may take one to three business days, depending on your bank.
If your due date is coming up and you are worried about timing, pay by debit or credit card to ensure the payment reaches WOW before the deadline. Payments made after 11:59 p.m. Eastern Time may not post until the next business day, so plan ahead if your due date falls on a weekend or holiday.
Setting up automatic payments
WOW offers automatic payment through its online portal. Once you are logged in, look for "Autopay" or "Automatic Payments" in your account settings. You can choose to pay your full bill each month or a set amount, and you can select the date the payment should be taken from your account.
Automatic payments remove the risk of forgetting to pay and avoid late fees. You can change or cancel automatic payments at any time through your online account, and WOW will send you a reminder email before each payment is processed.
Understanding your bill before you pay
Before you pay, take a moment to review what you are being charged. Your WOW bill shows your internet service charge, any equipment rental fees (modem or router), taxes, and any promotional discounts. If you see a charge you do not recognize or if your bill is higher than usual, contact WOW customer service to ask about it before paying.
Your bill also shows your due date and any past-due balance. If you have an outstanding balance from a previous month, you can pay just the current month's charges or pay both the current and past-due amounts in one transaction.
What happens if you miss a payment
If your payment does not arrive by the due date, WOW will typically charge a late fee. The amount varies, so check your bill or account for the specific fee. After a late payment, your account may be flagged, and you could face service suspension if the balance remains unpaid for 30 days or more.
If you know you will miss a payment, contact WOW customer service before the due date. Some customers can arrange a brief extension or a payment plan. It is easier to work something out ahead of time than to deal with late fees and service interruption after the fact.
Paying by phone or mail if you cannot use the website
If you do not have internet access or prefer not to pay online, you can pay by phone. Call the number on your bill and a representative will take your payment information. Phone payments are processed the same day and post within one business day.
You can also mail a check or money order to the address shown on your bill. Write your account number on the check and allow 7 to 10 business days for the payment to arrive and post. Mailing a payment takes longer than online or phone payment, so send it early if your due date is soon.
Frequently Asked Questions
Can I pay my WOW bill without logging in?
Yes. You can pay by phone by calling the number on your bill, or you can mail a check to the address listed on your statement. Both methods work without an online account, though they take longer than online payment.
What if I pay online but my bill still shows as due?
Online payments usually post within one business day, but it can take up to two. Check your confirmation number and wait until the next day to see if the payment appears. If it still does not show after two business days, contact WOW customer service with your confirmation number.
Can I change my payment due date?
Contact WOW customer service to request a different due date. Some accounts can be moved to a different billing cycle, though availability depends on your account type and location. Ask about this when you call.
Is it safe to enter my card information on the WOW website?
WOW uses encryption to protect payment information. Look for a padlock icon in your browser's address bar before entering your card details. If you are uncomfortable entering your card online, pay by phone or mail instead.
What if I overpay my bill?
If you pay more than you owe, WOW will credit the extra amount to your next bill. You can also contact customer service to request a refund, though it may take several weeks to process.