What the UW Medicine online bill payment system does
The University of Washington's patient portal at dlmp.uw.edu lets you view your hospital and health system bills, see what you owe, and pay directly from your bank account or card. You log in with your UW Medicine patient account, find the bill you need to pay, and submit payment without leaving the site. The system shows you what portion your insurance covered, what you owe out of pocket, and any remaining balance from previous visits.
This is the main way UW Medicine patients handle bills online. You can also call their billing department or mail a check, but the portal is faster and gives you an immediate confirmation number. Payments typically post to your account within one to two business days.
Key Takeaways
- You need a UW Medicine patient account to log into dlmp.uw.edu — if you do not have one, you can create it on the same site before paying.
- The portal shows your full bill breakdown, including what insurance paid and what you owe, so you know exactly what you are paying for.
- You can pay with a bank account (ACH transfer) or debit or credit card, though card payments may include a processing fee.
- Payments post within one to two business days, and you receive a confirmation number immediately after submitting payment.
- If you cannot pay the full balance, you can contact UW Medicine's billing office to discuss payment plans or financial hardship options.
How to create a patient account if you do not have one
Go to dlmp.uw.edu and select the option to create a new account. You will need your date of birth, a valid email address, and your Social Security number or the medical record number from a UW Medicine bill or statement. The system will send a verification link to your email — click it to confirm your account is real.
Once your account is active, you can log in anytime to view bills from any UW Medicine visit or procedure. If you have had care at UW Medicine before but never set up an online account, the system may already have your information on file; you may only need to create a login and password.
Steps to view and pay a bill
Log into dlmp.uw.edu with your username and password. Look for a section labeled "Billing" or "My Bills" — the exact wording varies depending on when your account was created. Select the bill you want to pay; the portal will show you the date of service, the provider's name, the total charge, what your insurance paid, and your out-of-pocket balance.
Click the "Pay Now" or "Make a Payment" button. Choose your payment method: bank account (usually no fee) or credit or debit card (may include a 2.5% to 3% processing fee). Enter your payment information and the amount you want to pay. Review the confirmation screen to make sure the amount and account details are correct, then submit. You will receive a confirmation number on screen and by email.
Payment methods and processing fees
UW Medicine accepts ACH transfers directly from your checking or savings account, which typically have no fee. Credit and debit card payments usually carry a processing fee of around 2.5% to 3% of the amount you pay — so paying a $100 bill with a card might cost you $2.50 to $3.00 extra. The portal will show you the fee before you confirm payment, so you can choose whether to pay by card or switch to bank account transfer.
If you do not want to pay online, you can mail a check to the address on your bill. Make sure to include your account number or medical record number on the check so the payment reaches the right account. Mailed payments take longer to post — usually five to ten business days depending on mail delivery and processing time.
What to do if you cannot pay the full balance
If your bill is larger than you can pay right now, contact UW Medicine's billing office before the bill becomes overdue. Their number is on your statement. You can ask about a payment plan, which lets you pay the balance in smaller monthly installments over time. Some plans have no interest; others may charge interest depending on the length of the plan and your situation.
You can also ask about financial hardship programs if your income is low or you have had a recent job loss or medical emergency. UW Medicine has charity care and financial assistance programs for patients who meet income thresholds. The billing office can tell you whether you may be may be able to access and what documents you need to provide.
What happens if you miss a payment or your bill goes to collections
If your payment is late, UW Medicine will send you reminder notices by mail and email. After 60 to 90 days of nonpayment, the bill may be sent to a collection agency, which will contact you directly. At that point, the debt appears on your credit report and can affect your credit score.
If your bill has already gone to collections, paying through the online portal may no longer work — you will need to contact the collection agency directly. However, if you contact UW Medicine's billing office before the bill is sent to collections, you can often work out a payment plan or settlement that stops the collection process. Acting quickly makes a real difference.
Frequently Asked Questions
Do I need to create an account every time I pay a bill?
No. Once you create your account at dlmp.uw.edu, you can log in anytime to view and pay any bill from UW Medicine. Your login stays active unless you delete it or UW Medicine closes your account due to inactivity over several years.
Can I pay someone else's UW Medicine bill through this portal?
Not directly through the patient portal. The portal is tied to individual patient accounts. If you want to pay someone else's bill, contact UW Medicine's billing office and ask how to make a payment on their behalf — they can direct you to the right process or give you a phone number to call.
What if I do not receive a confirmation email after paying?
Check your spam or junk folder first — confirmation emails sometimes end up there. If you do not find it, log back into the portal and check whether the payment shows as posted on your bill. If the payment went through but you did not get an email, contact UW Medicine's billing office with your confirmation number from the payment screen.
Can I set up automatic monthly payments for a recurring bill?
The standard patient portal does not offer automatic recurring payments. If you have an ongoing balance or a payment plan, contact UW Medicine's billing office to ask whether they can set up automatic monthly withdrawals from your bank account.
Is it safe to enter my bank account or card information on this site?
UW Medicine's patient portal uses encryption to protect your financial information. However, make sure you are on the real dlmp.uw.edu site — check the web address in your browser before entering any information. Do not click links in emails claiming to be from UW Medicine; instead, go directly to the website by typing the address yourself.