What Intermountain Health Bill Pay does
Intermountain Health operates hospitals and clinics across Utah, Idaho, and Nevada. Their bill pay system lets you view statements, make one-time payments, and set up automatic payments through their patient portal or by phone. You can pay with a bank account (ACH transfer) or debit card at no extra charge, or with a credit card for a processing fee.
The system is called MyChart when you access it online. If you do not have a MyChart account yet, you will need to set one up before you can see your bills or make payments. You can also call Intermountain's billing department to pay by phone without using the portal.
Key Takeaways
- MyChart is Intermountain Health's online portal where you can view bills, make payments, and set up automatic recurring payments.
- Paying by bank account transfer (ACH) or debit card costs nothing; paying by credit card carries a processing fee that varies by payment amount.
- You can pay by phone by calling Intermountain's billing department without logging into MyChart, though you will need your account or bill number.
- Payments made online typically post within one to two business days; mailed checks take longer and require you to include your account number.
- If you cannot pay the full balance, you can request a payment plan directly through MyChart or by calling billing to discuss your options.
Setting up a MyChart account to view and pay bills
Go to mychartuhealth.com and select "Sign Up" to create a new account. You will need your date of birth, email address, and a phone number. Intermountain will send you a verification code by text or email to confirm your identity.
Once your account is active, log in and select "Billing" or "Payments" from the menu. You will see all open balances tied to your account. If you have been treated at multiple Intermountain locations, bills from each may appear separately. Select the bill you want to pay and choose your payment method.
If you already have a MyChart account from a previous visit, use your existing login. If you forgot your password, the sign-in page has a "Forgot Password" link that will send you reset instructions.
Payment methods and fees
Intermountain accepts four payment methods through MyChart. Bank account transfers (ACH) and debit card payments have no fee. Credit card payments carry a processing fee; the exact amount depends on your card type and payment size, but typically ranges from 2 to 3 percent of the payment. When you select a credit card at checkout, the fee will display before you confirm.
If you pay by phone, the same fee structure applies. A representative can process your payment immediately and tell you the fee amount before charging your card. Mailed checks do not carry a fee, but you must include your account number and mail to the address printed on your bill statement.
One-time payments usually post within one to two business days. Automatic recurring payments (set to deduct on the same date each month) follow the same timeline. If you need a payment to post by a specific date, make it at least three business days before that date to account for processing time.
Setting up automatic payments
In MyChart, go to "Billing" and select the bill you want to pay automatically. Look for an option to "Set Up Automatic Payments" or "Recurring Payment." You will choose your payment method, the amount, and the date each month when the payment should be deducted.
Automatic payments continue until you cancel them. You can stop a recurring payment at any time by logging into MyChart, finding the active payment, and selecting "Cancel Recurring Payment." Changes take effect within one business day, but if a payment is already scheduled to process that day, it may still go through.
If your bill balance changes (for example, if you receive a refund or an additional charge), your automatic payment amount does not adjust automatically. You will need to update the payment amount manually in MyChart or call billing to modify it.
Paying by phone without using MyChart
Call Intermountain Health's billing department at the number on your bill statement. A representative will ask for your account number or date of birth to locate your account. They can tell you your current balance, accept a payment over the phone, and process it immediately using your bank account, debit card, or credit card.
Phone payments are useful if you do not have internet access, prefer speaking to a person, or need to discuss your bill before paying. The representative can also answer questions about charges on your statement or help you understand what services are covered by your insurance.
Phone lines are typically open during business hours, Monday through Friday. The exact hours are listed on your bill statement or on Intermountain's website.
Paying by mail
Write a check or money order payable to Intermountain Health. On the check, write your account number in the memo line. Include your bill statement or a copy of it in the envelope so the payment reaches the correct account. Mail to the address printed on your bill.
Mailed payments take longer to process than online or phone payments — typically five to ten business days depending on mail delivery and Intermountain's processing schedule. If you are close to a due date, mailing a check is riskier than paying online or by phone. If your bill is past due and you want to avoid late fees or collection action, use MyChart or call billing instead.
What to do if you cannot pay the full balance
Intermountain offers payment plans for balances you cannot pay in full. In MyChart, look for a "Payment Plan" or "Financial Assistance" option on your bill. You can request a plan online, which typically allows you to spread payments over three to twelve months depending on the balance amount.
If you do not see a payment plan option in MyChart, call billing directly. A representative can discuss your situation and set up a plan over the phone. Some plans require a down payment; others allow you to start payments immediately. Once a plan is in place, you can set up automatic payments through MyChart to stay on schedule.
If you believe you cannot pay even with a plan, ask about financial hardship programs or charity care. Intermountain has programs for uninsured and underinsured patients with low income. Billing can direct you to the right department or provide an application.
Frequently Asked Questions
How do I know if my payment went through?
Log into MyChart and check your billing history under the "Payments" section. You will see the date, amount, and status of each payment. Online and phone payments show as "Processed" or "Pending" within hours. Mailed checks may take longer to appear in your account history.
Can I pay someone else's Intermountain bill?
You can pay by phone if you have the patient's account number and authorization. Online through MyChart, you can only pay bills on accounts you have access to. If you are a family member or caregiver, ask the patient to add you as an authorized user in MyChart, or have them call billing to authorize you to make payments.
What happens if I miss a payment?
If a payment is late, Intermountain may charge a late fee and report the debt to a credit bureau. Contact billing immediately if you miss a due date. They can discuss options like a new payment plan or a short extension. The sooner you contact them, the more options you may have.
Is MyChart secure for entering my bank account information?
MyChart uses encryption to protect your banking details. Your account number and routing number are not stored after the payment processes. If you are uncomfortable entering bank details online, you can pay by phone or mail instead.
Can I see an itemized breakdown of charges before I pay?
MyChart shows your total balance and may display charges by date or service. For a detailed itemized bill showing what each charge is for, call billing and ask for an itemized statement. They can mail or email one to you, which helps you understand what you are being charged for.