Intermountain Healthcare's bill payment methods and where to find your account
Intermountain Healthcare operates hospitals and clinics across Utah, Idaho, and Wyoming. When you receive a bill from one of their facilities, you can pay online through their patient portal, by phone, by mail, or in person at a hospital billing office. The fastest route is usually the online portal, which lets you see your balance, set up a payment plan, and pay immediately without waiting on hold.
To access your account online, you'll need to register on Intermountain's patient portal (called MyChart). You can register using your email address and a valid ID, or by calling the billing department to request a registration code. Once you're logged in, you can view itemized charges, understand what insurance covered and what you owe, and make a one-time payment or set up a recurring payment.
If you don't have internet access or prefer not to use the portal, you can call Intermountain's billing department directly. The phone number appears on your bill statement. A representative can tell you your balance, discuss payment options, and process a payment over the phone using a debit card or bank account.
Key Takeaways
- Intermountain Healthcare's online patient portal (MyChart) is the fastest way to see what you owe and pay without waiting on the phone.
- You can set up a payment plan through the portal or by phone if you cannot pay the full balance at once.
- Payments by mail should be sent to the address on your bill, and you should include your account number on the check or money order.
- If you have questions about specific charges on your bill, the billing department can explain what each line item covers before you pay.
Paying online through MyChart
Register for MyChart by visiting Intermountain's website and selecting the patient portal link. You'll enter your email address and create a password. If you've had care at an Intermountain facility in the past year, the system may recognize you and ask you to verify your identity using your date of birth and a recent bill or insurance card.
Once you're logged in, look for the "Billing" or "Payments" section. You'll see a list of any outstanding balances. Click on a bill to see the itemized charges — what the facility billed, what your insurance paid, and what you owe. If the charges don't match what you expected, you can message the billing department through the portal to ask questions before you pay.
To make a payment, select the bill and choose "Pay Now." You'll enter a debit card or bank account number. The payment processes immediately, and you'll receive a confirmation number. Keep this number for your records. If you want to pay part of the bill now and the rest later, you can do that too — just enter the amount you want to pay, and the remaining balance stays on your account.
Setting up a payment plan if you cannot pay in full
If your bill is large and you need time to pay, you can set up a payment plan through MyChart or by calling the billing department. Payment plans let you split the balance into monthly installments. The number of months available depends on the total amount you owe — larger bills may allow longer plans.
Intermountain does not charge interest on payment plans, but you must make each payment on time. If you miss a payment, the plan may be cancelled and the full balance could become due. You can set up automatic monthly payments from your bank account to avoid missing a due date.
To request a payment plan, log into MyChart and look for a "Payment Plan" or "Financial Options" link, or call the billing department and ask to speak with a financial counselor. They can discuss what monthly amount works for your budget and set up the plan over the phone.
Paying by mail or in person
Your bill statement includes a mailing address for payments. Write a check or money order for the amount due, write your account number on the back of the check, and mail it to the address shown. Include the payment stub from your bill if possible — it has a barcode that helps the billing department match your payment to your account quickly.
Mail payments typically take 7 to 10 business days to reach Intermountain and post to your account. If your bill has a due date coming up soon, paying by mail may not arrive in time. In that case, pay online or by phone to make sure the payment is recorded before the due date.
If you prefer to pay in person, you can visit the billing office at any Intermountain hospital. The address and hours are on your bill or on the Intermountain website. Bring your bill statement and a check, debit card, or cash. The staff will process your payment immediately and give you a receipt.
What to do if you disagree with charges on your bill
Before you pay, review the itemized charges. Your bill should show what service you received, the facility's charge, what your insurance paid, and what you owe. If a charge seems wrong — for example, if you were billed for a service you didn't receive, or if the amount is much higher than you expected — contact the billing department before paying.
You can call the number on your bill or message through MyChart. Explain which charge you're questioning and why. The billing department can review the charge with the clinical team and explain what it covers. If there was a billing error, they can correct it. If the charge is correct but you don't understand it, they can walk you through what happened during your visit and why that service costs what it does.
You have the right to dispute a charge even after you've paid. If you paid and later believe you were overcharged, contact the billing department within a reasonable time (usually within 60 days of receiving the bill) and ask them to review it.
Understanding financial assistance and hardship programs
Intermountain Healthcare has financial assistance programs for patients who cannot afford their bills. These programs are based on your household income and family size. You can ask about financial assistance when you call the billing department or through MyChart.
To explore whether you may be may be able to access for assistance, you'll need to provide information about your income and expenses. The financial counselor will review your situation and let you know what options are available. Some patients receive a discount on their bill, others receive a payment plan with a lower monthly amount, and some may have their bill written off entirely depending on their circumstances.
Intermountain publishes its financial assistance policy on its website. You can read the full policy to understand how income limits work and what documents you'll need to provide. Asking about assistance does not affect your credit or your care — it's a standard part of the billing process.
What happens if you don't pay your bill
If you don't pay by the due date, Intermountain will send you a past-due notice. You'll have a grace period (usually 30 days from the due date) to pay before the account is referred to collections. During this time, you can still call the billing department to set up a payment plan or discuss financial assistance.
If your account goes to collections, a third-party agency will contact you about the debt. At that point, the debt may appear on your credit report and affect your credit score. You can still negotiate a payment plan with the collections agency, but it's easier to resolve the issue with Intermountain directly before it reaches that stage.
If you're having trouble paying, contact the billing department as soon as possible — don't wait for a past-due notice. The sooner you reach out, the more options you have to work out a solution.
Frequently Asked Questions
How do I find my account number if I lost my bill?
Log into MyChart and look for your billing section — your account number is displayed there. If you don't have MyChart set up, call the billing department and provide your name, date of birth, and the date of service. They can look up your account and give you the number.
Can I pay someone else's Intermountain bill if I have their permission?
Yes. You can pay online using their account number, or you can call the billing department and ask to make a payment on their behalf. You'll need their account number and permission to discuss their bill. By mail, include the account number on the check so the payment is applied correctly.
What if I paid my bill but it still shows as due on my account?
Mail payments take 7 to 10 business days to post. Online and phone payments post within one business day. If you paid more than a week ago and it still shows as due, call the billing department with your confirmation number and they can track down the payment and update your account.
Does Intermountain charge a fee to set up a payment plan?
Intermountain does not charge a fee to set up a payment plan. There is no interest on the plan either. You only pay the amount of the bill itself, divided into monthly installments.
Can I change my payment plan if my situation changes?
Yes. Call the billing department or log into MyChart and contact them through the portal. Explain that your circumstances have changed and ask if they can adjust your monthly payment amount or extend the plan over more months.