Intermountain Healthcare's bill pay system lets you pay directly through their patient portal or by phone, without going through a third-party payment processor
Intermountain Healthcare operates its own bill payment system rather than routing payments through an external service. You can pay online through your patient account on their website, by phone with a representative, or by mail. The online portal is the fastest route — payments typically post within one to two business days — and you can set up a one-time payment or recurring automatic payments if you have multiple bills.
To pay online, you will need to create or log into your Intermountain Healthcare patient account at intermountainhealthcare.org. From there, you can view your bill, choose your payment method (debit card, credit card, or bank account), and complete the transaction immediately. If you do not have an online account yet, you can create one using your date of birth, Social Security number, and a recent bill or statement.
Key Takeaways
- Intermountain Healthcare processes payments directly through their own system, so you pay the health system itself rather than a third-party vendor.
- Online payment through your patient portal is the fastest method and typically posts within one to two business days.
- You can pay by debit card, credit card, or bank account transfer, and you can set up automatic recurring payments if you receive regular bills.
- Phone payments are available by calling the billing department, though you will need your account number and payment information ready.
- Mailed payments should be sent to the address on your bill, and you should allow seven to ten business days for processing.
Setting up your online account to access bill pay
Creating an Intermountain Healthcare patient account is the first step to using their online bill pay system. Go to intermountainhealthcare.org and select the option to create a new account or sign in. You will be asked for your date of birth, the last four digits of your Social Security number, and either a recent bill or your medical record number.
Once your account is created, you can log in anytime to view your bills, payment history, and upcoming charges. The portal shows which bills are outstanding and which have been paid. If you have received care at multiple Intermountain Healthcare locations, all bills may appear in a single account, though some systems consolidate them differently depending on how the charges were billed.
Payment methods and what each one costs
Intermountain Healthcare accepts debit cards, credit cards, and bank account transfers through their online portal. There is no fee to pay by debit card or bank account. Credit card payments may carry a convenience fee — the amount varies and is shown to you before you confirm the payment, so you can see the total cost before committing.
If you pay by phone, the same payment methods are available, and the same fee structure applies. Mailed payments should be made by check or money order; there is no fee for mailed payments, but processing takes longer. Write your account number on the check and mail it to the address printed on your bill.
How long payments take to post and show on your account
Online payments typically post within one to two business days. This means the money leaves your account immediately or within one business day, depending on your bank, but Intermountain Healthcare may take up to two business days to update your account balance and mark the bill as paid. If you are close to a payment deadline, paying online gives you the fastest confirmation.
Phone payments follow the same timeline — one to two business days. Mailed payments take longer: allow seven to ten business days from the date you mail the check for it to arrive, be processed, and post to your account. If your bill has a due date coming up, do not rely on mailed payment; use online or phone payment instead.
Setting up automatic recurring payments
If you receive regular bills from Intermountain Healthcare — for example, for ongoing treatment or a payment plan — you can set up automatic payments through your patient portal. During the payment process, you will see an option to make this payment recurring. You can choose the frequency (weekly, monthly, or another interval) and the amount.
Automatic payments will continue until you cancel them. You can change or stop a recurring payment anytime by logging into your account and editing the payment schedule. Intermountain Healthcare will send you a confirmation email each time an automatic payment is processed, so you can track them.
What to do if you cannot pay in full or need a payment plan
If you cannot pay your bill in full, contact Intermountain Healthcare's billing department directly. The phone number is on your bill. They can discuss payment plan options, which may allow you to pay the balance over several months. Some payment plans have no interest; others may charge interest depending on the amount and length of the plan.
Intermountain Healthcare may also have financial assistance programs for patients who meet certain income requirements. Ask the billing department whether you might be may be able to access. These programs are separate from the bill pay system and require a separate request, but the billing department can direct you to the right department to explore them.
Troubleshooting common payment issues
If your online payment is declined, the most common reasons are an incorrect card number, an expired card, insufficient funds, or a mismatch between the address on your account and the address on your card. Check each of these before trying again. If the problem persists, call the billing department — they can process the payment over the phone and may be able to identify why the online payment failed.
If you paid online but do not see the payment reflected in your account after two business days, log back in and check your payment history. The payment may show there even if the bill balance has not updated yet. If the payment does not appear anywhere, contact billing to confirm whether it was received. Keep your confirmation number from the payment in case you need to reference it.
Frequently Asked Questions
Can I pay someone else's Intermountain Healthcare bill online?
You can only pay a bill if you have access to that account. If you are paying for a family member or dependent, ask them to add you as an authorized user on their account, or have them log in and process the payment themselves. Intermountain Healthcare does not allow bill payment by someone without account access for privacy reasons.
What happens if I pay late?
Late payments may result in a past-due notice and could affect your credit if the bill is sent to a collection agency. Contact billing as soon as you know you will be late; they may be able to pause collection action if you are working on a payment plan or financial assistance request. Paying as soon as possible after the due date is better than waiting longer.
Do I need to create a separate account for each family member?
Yes, each patient needs their own account. However, you can manage multiple accounts if you have the login information for each one. Some families use the same email address for multiple accounts by adding a number or variation to it (for example, email+1@domain.com and email+2@domain.com).
Can I get a receipt or proof of payment?
Yes. Your payment confirmation appears immediately after you complete the transaction online, and you can print it or save it as a PDF. You can also log back into your account anytime to view your payment history and print past receipts. Keep these records for your own records and in case you need to dispute a charge.
What if I want to pay by mail but do not have the address?
The mailing address is printed on your bill statement. If you cannot find it, log into your patient account and view your bill online — the address should be listed there. You can also call the billing department and ask for the correct mailing address for your specific bill.