Paying through mycare.rochesterregional.org
Rochester Regional Health System operates a patient portal called mycare where you can view and pay your medical bills online. To pay through this portal, you log in with your patient account credentials, find your bill in the "Billing" or "Statements" section, and select the option to pay. The system accepts credit cards, debit cards, and bank account transfers. Payment typically processes the same day if submitted before the portal's cutoff time, though some payment methods may take one to two business days to appear on your account.
You do not need to create a new account if you already have a mycare login for viewing your medical records. If you do not have an account yet, you can register on the portal's login page using your date of birth, medical record number (found on your bill), and other identifying information. Rochester Regional Health System will send you a confirmation email once your account is active.
The portal shows your current balance, payment history, and any past-due amounts. If you have multiple bills from different departments or visits, each may appear as a separate line item. You can pay one bill at a time or pay your full balance in a single transaction.
Key Takeaways
- Log into mycare.rochesterregional.org with your patient account to view and pay bills directly through the portal.
- The portal accepts credit cards, debit cards, and bank transfers, with most payments processing the same day.
- You can register for a mycare account using your medical record number and date of birth if you do not already have one.
- Payment through the portal does not require a separate account or registration beyond your mycare login.
- If you cannot pay the full amount, contact the billing department directly to discuss payment plans or financial hardship options.
What information you need to pay online
Before you log in, have your mycare username and password ready. If you have forgotten your password, the portal has a "Forgot Password" link on the login screen that will send a reset link to your registered email address.
You will also need a valid payment method: a credit card, debit card, or bank account information. The portal will ask for the card number and expiration date, or your routing and account number if you are paying from a checking or savings account. Some payment methods may charge a processing fee; the portal typically shows this fee before you confirm the payment.
Have your bill or statement number handy so you can identify which bill you are paying if you have multiple statements. Your bill number appears on the paper statement or in the portal's billing section.
Payment methods and processing times
Rochester Regional Health System accepts three main payment methods through mycare: credit cards (Visa, Mastercard, American Express, Discover), debit cards, and electronic bank transfers (ACH). Each method has different processing speeds and may carry different fees.
Credit and debit card payments typically post to your account the same business day if submitted before the portal's cutoff time, usually 5 p.m. Eastern Time. Bank transfers (ACH) generally take one to three business days to clear. The portal will display the expected posting date before you confirm your payment.
Some payment methods charge a processing fee that is separate from your bill amount. The portal shows the total amount you will be charged, including any fee, before you submit the payment. If you want to avoid a fee, ask the billing department whether paying by mail or phone is available without an additional charge.
If you cannot pay the full amount
The mycare portal allows you to pay a partial amount toward your bill. You can pay whatever you are able to afford, and the remaining balance will stay on your account. However, if your account is past due, the billing department may contact you about the unpaid amount.
If you are struggling to pay your bill, contact Rochester Regional Health System's billing department directly. Many hospitals and health systems offer payment plans that let you spread the cost over several months, sometimes without interest. Some also have financial hardship programs for patients who meet income requirements. The billing department can discuss these options with you and may be able to set up a plan over the phone without requiring you to pay the full amount immediately.
Your bill statement should include a phone number for the billing department. You can also find contact information on the Rochester Regional Health System website or ask for billing services when you call the main hospital line.
Troubleshooting login and payment problems
If you cannot log into mycare, first check that you are using the correct website: mycare.rochesterregional.org. Bookmark this page to avoid accidentally visiting a similar-looking site. If you have the correct URL and your password is not working, use the "Forgot Password" link to reset it. The reset email should arrive within a few minutes; check your spam folder if you do not see it in your inbox.
If you see an error message when trying to pay, the issue is usually temporary. Wait a few minutes and try again. If the error persists, try a different payment method (for example, use a debit card instead of a credit card) or contact the billing department for help. Do not attempt to pay multiple times in quick succession, as this can result in duplicate charges.
If your payment was submitted but you do not see it reflected on your bill within the expected timeframe, log back into mycare and check your payment history. The portal shows all submitted payments, including the date and amount. If a payment is missing or shows as pending longer than expected, call the billing department with your payment confirmation number.
What happens after you pay
Once your payment is processed, mycare will show it in your payment history with the date and amount. You will also receive a payment confirmation email at the address associated with your mycare account. Keep this confirmation for your records.
If you paid your full bill balance, your account will show a zero balance. If you made a partial payment, the remaining amount will continue to appear as your current balance. The portal updates automatically, so you do not need to refresh or log out and back in to see the change.
If you paid by mail or phone instead of through the portal, it may take longer for the payment to appear in mycare. Mail payments typically take five to seven business days to post. If you need to verify that a mailed payment was received, call the billing department.
Frequently Asked Questions
Is mycare.rochesterregional.org secure for paying bills with my card?
The mycare portal uses standard encryption to protect your payment information. However, always make sure you are on the correct website (mycare.rochesterregional.org) and never share your login credentials with anyone. If you are unsure whether a link or email is legitimate, call Rochester Regional Health System directly to confirm.
Can I set up automatic payments through mycare?
Some patient portals offer automatic or recurring payments, but this depends on Rochester Regional Health System's specific setup. Log into mycare and look for a "Recurring Payment" or "Auto Pay" option in the billing section. If you do not see this option, contact the billing department to ask whether automatic payments are available.
What if I need a receipt or proof of payment?
The payment confirmation email serves as your receipt. You can also log into mycare at any time to view your payment history, which shows the date, amount, and confirmation number for each payment. Print or save this page if you need documentation for your records or for tax purposes.
Can I pay someone else's bill through mycare?
You can only access and pay bills for accounts you are authorized to manage. If you are a family member or caregiver and need to pay someone else's bill, you may need to be added as an authorized user on their mycare account. Contact the billing department or the patient's healthcare provider to request this access.
What if my bill is from a different Rochester Regional Health System location?
All Rochester Regional Health System locations use the same mycare portal, so you can view and pay bills from any facility in the system through one account. If you have received bills from multiple locations, they should all appear in your mycare billing section once you log in.