Novant Health bill payment basics
Novant Health operates medical facilities across North Carolina, South Carolina, and Georgia. When you receive a bill from Novant Medical Group or another Novant Health facility, you have several ways to pay: online through their patient portal, by phone, by mail, or in person at a payment kiosk. The method you choose affects how quickly your payment posts and what records you'll have of it.
Most Novant patients can set up an online account through MyChart, their patient portal system. This account lets you view your bill, make one-time payments, and set up automatic recurring payments if you have an ongoing balance. You'll need your date of birth, medical record number (found on your bill), and a valid email address to create an account.
If you don't have online access or prefer not to use it, Novant accepts payments by phone, check, and credit or debit card at their payment centers. The method you use determines when the payment is recorded and whether you receive an immediate confirmation.
Key Takeaways
- Novant Health bills can be paid online through MyChart, by phone at the number on your bill, by mailing a check, or at in-person payment kiosks located at Novant facilities.
- Online payments through MyChart typically post within one to two business days, while phone and mail payments may take longer depending on processing time.
- Setting up automatic payments through MyChart can help you avoid late fees if you have a recurring balance or payment plan.
- If you cannot pay your full bill, contact Novant's financial counseling department to discuss payment plans or financial hardship programs that may be available to you.
Paying online through MyChart
MyChart is Novant Health's patient portal where you can view bills, make payments, and manage your health information in one place. To set up an account, go to the Novant Health website and select "MyChart Login" or "Create an Account." You'll need your date of birth, a valid email address, and your medical record number (printed on your bill statement).
Once logged in, select "Billing" or "Pay My Bill" to see your current balance. You can pay with a debit card, credit card, or bank account. Novant does not charge a fee for debit card or bank account payments made through MyChart, but credit card payments may incur a processing fee—check the payment screen before confirming. Payments typically post within one to two business days.
If you have multiple bills from different Novant facilities or providers, each may appear as a separate item in MyChart. You can pay them individually or select multiple bills to pay at once. Keep your confirmation number for your records.
Paying by phone
The phone number for Novant Health billing is printed on your bill statement. When you call, have your bill number and payment method (debit card, credit card, or bank account) ready. A representative will walk you through the payment process and provide a confirmation number.
Phone payments are processed during business hours, typically Monday through Friday, 8 a.m. to 5 p.m. local time. Payments made after hours or on weekends may not be processed until the next business day. Ask the representative how long the payment will take to post to your account.
Phone payments are useful if you don't have internet access, prefer speaking to someone, or need to discuss your bill before paying. Some Novant locations also have representatives who can answer questions about financial hardship programs or payment plans.
Paying by mail
To pay by mail, write a check or money order payable to Novant Health. Include your bill number and account number on the check. The mailing address is printed on your bill statement; do not send payment to a general Novant office address, as it may be delayed or misdirected.
Mail payments typically take five to ten business days to arrive and be processed, depending on postal delivery time and Novant's processing schedule. If your payment is due soon, mail is the slowest option. Keep a copy of your check or a photo of the front and back for your records.
If you are paying multiple bills, send separate checks for each or clearly label which bill each payment covers. Novant's billing system may not automatically match a single payment to multiple accounts.
In-person payment at Novant facilities
Many Novant Health locations have payment kiosks or customer service windows where you can pay in person. You can pay with cash, check, debit card, or credit card. Payments made at a kiosk or window are usually recorded immediately, and you receive a receipt on the spot.
To find a payment location near you, call the billing number on your bill or visit the Novant Health website and search for "payment centers" or "billing offices." Hours vary by location, so call ahead to confirm they are open when you plan to visit.
In-person payment is useful if you prefer to handle money face-to-face, want an immediate receipt, or need to discuss your bill with a representative in real time.
What to do if you cannot pay in full
If you receive a bill you cannot pay immediately, contact Novant Health's financial counseling department before the due date. The number is on your bill statement. Financial counselors can discuss payment plans that spread your balance over several months, often without interest.
Novant also has financial hardship programs for patients who meet income requirements. These programs may reduce or eliminate your bill depending on your household income and family size. Ask about these programs when you call; you will need to provide recent pay stubs or tax returns to be considered.
If you miss a payment, Novant may charge a late fee and report the debt to a credit bureau after 30 to 60 days. Contacting them early gives you more options and may prevent the account from being sent to collections.
Understanding your Novant bill
Your Novant bill shows the date of service, the provider or facility that treated you, the charges for each service, and any insurance payments already made. It also shows what you owe out of pocket. If you don't recognize a charge or think there's an error, call the billing number on your statement before paying.
Some bills include an "explanation of benefits" (EOB) from your insurance company. This document shows what your insurance covered and what you are responsible for. Your Novant bill should match the patient responsibility amount on the EOB. If it doesn't, ask Novant to review the claim with your insurance.
Keep all bills and payment confirmations for at least one year. If a debt collector contacts you about a Novant bill you paid, you'll have proof of payment.
Frequently Asked Questions
Can I set up automatic payments with Novant?
Yes, through MyChart. Log in, go to Billing, and look for an option to set up recurring or automatic payments. You can choose the amount and frequency. Automatic payments are deducted on the date you select and post within one to two business days. You can cancel automatic payments at any time through MyChart.
What happens if I pay late?
Novant typically charges a late fee after 30 days past the due date. After 60 days, the account may be reported to a credit bureau, which can lower your credit score. After 120 to 180 days, the debt may be sent to a collection agency. Paying as soon as possible, even if late, stops additional fees from accruing.
Do I have to pay my Novant bill if my insurance should cover it?
No. If your insurance has not yet paid, contact Novant's billing department and ask them to hold the bill pending insurance payment. Provide your insurance information and claim number. Novant will follow up with your insurance. Do not ignore the bill; contact them to explain the situation.
Can I dispute a charge on my Novant bill?
Yes. Call the billing number on your statement and explain which charge you dispute. Novant will review the claim and may contact your insurance company to verify what was billed. Ask for a written response. Do not pay the disputed amount while it is under review, but continue paying any undisputed charges to avoid late fees.
Is there a fee for paying online through MyChart?
No fee for debit card or bank account payments. Credit card payments may have a processing fee, which Novant will show you before you confirm payment. Phone and in-person payments do not charge a fee. Mail payments are free.