AdventHealth's online payment portal is the fastest way to pay, but you can also mail a check or call to pay by phone
AdventHealth operates hospitals and clinics across Florida, Georgia, North Carolina, and other states. When you receive a bill from AdventHealth, you have three main ways to pay: through their online patient portal, by mailing a check, or by calling their billing department to pay over the phone. The online portal is fastest because the payment posts within one business day, while mailed checks take five to seven business days to clear.
To use the online portal, you need to create an account on the AdventHealth website using your date of birth, Social Security number, and the account number from your bill. Once logged in, you can view your balance, set up a one-time payment, or arrange automatic monthly payments. If you do not have internet access or prefer not to use the portal, you can call AdventHealth's billing line or mail a payment to the address printed on your bill statement.
Key Takeaways
- The AdventHealth online patient portal lets you pay immediately and see your balance updated within one business day.
- You will need your account number from your bill and a valid payment method (debit card, credit card, or bank account) to pay online.
- Mailed checks take five to seven business days to process, so send payment at least two weeks before any deadline to avoid late fees.
- If you cannot pay the full balance, AdventHealth offers payment plans that let you spread the cost over several months without interest.
Setting up an online account and making your first payment
Go to the AdventHealth patient portal at the main AdventHealth website. Click "Sign In" or "Create Account" if you do not already have one. You will need your date of birth, Social Security number, and the account number from your bill. The account number appears at the top of your bill statement and usually starts with a letter followed by numbers.
Once your account is created, log in and look for "Billing" or "Pay My Bill" in the menu. Select the bill you want to pay and choose your payment method: debit card, credit card, or bank account (checking or savings). Enter the amount you want to pay. If you want to pay the full balance, the portal will show you the total due. Review the payment details and click "Confirm" or "Submit." You will receive a confirmation number on screen and by email.
The payment will post to your account within one business day. If you pay on a Friday evening or weekend, it may not show until Monday. Check your account a few days later to confirm the payment went through.
Mailing a check or paying by phone
If you prefer to mail a payment, write a check to AdventHealth and include your account number on the check memo line. Mail it to the address shown on your bill statement. Do not send cash through the mail. Include your bill statement or a copy of the account number so the payment is credited to the right account. Mail should be sent at least two weeks before any deadline to ensure it arrives and is processed in time.
To pay by phone, call the AdventHealth billing department. The phone number is on your bill statement. Have your account number and payment method ready. A representative will walk you through the payment and give you a confirmation number. Phone payments are processed the same day if you call during business hours, usually 8 a.m. to 5 p.m. Monday through Friday.
Setting up automatic or recurring payments
If you have a payment plan with AdventHealth or want to make the same payment each month, you can set up automatic payments through the online portal. Log in, go to "Billing," and look for "Automatic Payments" or "Recurring Payments." Enter the amount you want to pay each month and the date you want it to come out of your account. You can choose to pay from a bank account (which usually has no fee) or a debit card.
Once automatic payments are set up, the payment will come out on the same day each month until you cancel it or the balance is paid off. You can change or stop automatic payments anytime by logging back into your account. If you set up automatic payments and then pay the balance in full another way, remember to cancel the automatic payment so you do not get charged twice.
Payment plans if you cannot pay the full amount now
AdventHealth offers payment plans for bills you cannot pay in full. Contact their billing department by phone or through the patient portal to ask about a plan. You will usually need to provide information about your income and expenses so they can determine what monthly payment you can afford. Most plans spread the balance over three to twelve months with no interest charge.
Once a payment plan is approved, you can set up automatic payments for the monthly amount, or you can pay manually each month through the portal or by check. If you miss a payment on a plan, contact AdventHealth right away to explain and ask about catching up. Missing payments can result in late fees or the plan being canceled, which means the full balance becomes due.
What happens if you miss a payment or fall behind
If your payment is more than 30 days late, AdventHealth will usually add a late fee to your bill. The amount varies but is typically between $25 and $50. After 60 days, the account may be reported to a credit bureau, which can lower your credit score. After 90 to 120 days, AdventHealth may send the account to a collection agency, meaning a third-party company will contact you to collect the debt.
If you are having trouble paying, contact AdventHealth's billing department before you fall behind. They may be able to offer a payment plan, a temporary pause on collections, or a discount if you pay a portion of the balance. Many hospitals have financial counselors who can discuss your options at no cost. Waiting until you receive a collection notice makes it much harder to resolve the debt.
Understanding your bill and what to do if something looks wrong
Your AdventHealth bill will show the date of service, the type of service (such as emergency room visit or surgery), the amount charged, and any insurance payment. If you have insurance, AdventHealth will bill your insurance first, and you will owe only your copay, coinsurance, or deductible. The bill should also show any payments you have already made and your remaining balance.
If you see a charge you do not recognize or believe is incorrect, contact AdventHealth's billing department before paying. Ask them to explain the charge or send you an itemized bill that breaks down each service and cost. You have the right to see an itemized bill at no cost. If you still believe the charge is wrong after reviewing the details, you can dispute it in writing. Send a letter to the billing address on your statement explaining which charge you dispute and why. Keep a copy for your records.
Frequently Asked Questions
Is there a fee to pay online through the AdventHealth portal?
No, there is no fee to pay through the patient portal using a bank account. If you pay with a credit card or debit card, AdventHealth may charge a processing fee of 2 to 3 percent. The portal will show you the fee before you confirm the payment, so you can choose whether to pay it or use a different method.
Can I pay my AdventHealth bill with a credit card by phone?
Yes, you can pay by credit card, debit card, or bank account when you call the billing department. The representative will ask for your card number and billing address. There may be a processing fee for credit card payments, just as there is online. Ask about the fee before you give your card number.
What if I do not have an account number?
Your account number is on your bill statement. If you cannot find your bill, call AdventHealth's billing department and give them your name, date of birth, and the date of service. They can look up your account and tell you the number. You can then use that number to create a patient portal account or make a payment.
How long does it take for a payment to show up in my account?
Online payments usually post within one business day. Mailed checks take five to seven business days after they arrive at AdventHealth. Phone payments process the same day if you call during business hours. If your payment does not show after the expected time, call billing to confirm it was received.
Can I set up a payment plan if I owe money from multiple visits?
Yes, you can usually combine multiple bills into one payment plan. Contact AdventHealth's billing department and tell them you want to set up a plan for all outstanding balances. They will add up the total and work with you to set a monthly payment amount you can afford.