Where to pay your BioReference bill
BioReference Laboratories processes lab work for hospitals, clinics, and direct-to-consumer testing. If you received a bill from them, you can pay online through their patient portal, by mail, or by phone. The fastest route is their online portal at patient.bioreference.com, where you can set up a one-time payment or enroll in autopay.
To pay online, you will need your bill number and date of service. Log in or create an account, then select "Pay My Bill" and choose your payment method — debit card, credit card, or bank account transfer. Payments made before 11:59 p.m. Eastern Time typically post the same business day.
If you do not have internet access or prefer not to pay online, you can mail a check or money order to the address printed on your bill. Include your account number and bill number with your payment. Mail payments take 7 to 10 business days to reach BioReference and post to your account.
Key Takeaways
- BioReference's online payment portal at patient.bioreference.com accepts debit cards, credit cards, and bank transfers, with same-day posting for payments made before 11:59 p.m. Eastern Time.
- You can mail a check or money order to the address on your bill, but allow 7 to 10 business days for the payment to post.
- Calling BioReference's billing department at the number on your bill lets you pay by phone with a debit or credit card.
- Setting up autopay through the patient portal prevents missed payments and late fees if you receive regular bills from BioReference.
- If you cannot pay the full amount, contact BioReference billing to ask about payment plans before your account goes to collections.
Paying by phone or through an automated system
The phone number for BioReference billing appears on your bill. When you call, have your bill number, account number, and payment method ready. A representative can process a debit or credit card payment over the phone, or you can use their automated phone system if you prefer not to speak with someone.
The automated system accepts debit and credit card payments 24 hours a day. You will need to enter your bill number and card information. The system will confirm the amount and provide a confirmation number — save this for your records.
What happens if you miss a payment
If your payment is not received by the due date on your bill, BioReference will typically send a past-due notice. Late fees may apply depending on your bill terms. If the account remains unpaid for 60 to 90 days, BioReference may report it to a credit bureau, which will lower your credit score.
If you cannot pay by the due date, contact BioReference billing immediately. Many labs will work with you on a payment plan rather than send your account to collections. Explain your situation and ask what options are available — a plan to pay over several months is better for your credit than a default.
Understanding your BioReference bill
Your bill shows the lab tests performed, the date of service, and the amount you owe. The amount depends on whether your insurance covered the test and what your out-of-pocket responsibility is. If you had insurance at the time of the test, BioReference should have billed your insurer first.
If you see charges you do not recognize, call BioReference billing to ask for an itemized statement. This shows exactly which tests were run and what each one cost. If you believe a charge is wrong — for example, if your insurance should have covered it — ask for a billing dispute form or explain the issue to the representative.
Some BioReference bills include a notice about financial hardship programs or payment plans. Read this section carefully, as it may tell you how to request help if you cannot afford the full amount.
Setting up autopay to avoid late payments
If you receive regular bills from BioReference — for example, because you have ongoing monitoring or frequent testing — autopay can prevent missed payments. Log into your patient portal account, go to "Payment Methods," and select "Set Up Autopay." Choose the amount and the date each month when you want the payment to come out of your bank account or card.
Autopay is especially useful if you have a payment plan. It ensures each installment is paid on time without you having to remember the due date. You can change or cancel autopay at any time through your portal account.
Disputing a charge or requesting an adjustment
If you believe you were overcharged or if a test should have been covered by insurance, you can dispute the charge. Call BioReference billing and explain the issue. Ask them to review the claim with your insurance company if the problem is coverage-related.
If BioReference billed you for a test your doctor did not order, or if you were told the test was covered and it was not, document this in writing. Send a letter to the billing address on your bill explaining what happened and what you believe the correct charge should be. Include copies of any relevant documents — your insurance card, the doctor's order, or an email confirming coverage.
BioReference has a formal dispute process. Ask the billing department for the procedure and timeline. Most disputes are resolved within 30 days, though complex cases may take longer.
Frequently Asked Questions
Can I pay my BioReference bill with a payment plan?
BioReference does not advertise a standard payment plan program, but you can contact their billing department to negotiate one. Explain your situation and ask what arrangements they can make. Many labs prefer a plan to sending your account to collections.
What if I lost my bill or do not know my account number?
Log into your patient portal at patient.bioreference.com and your account number and bill details will be there. If you do not have a portal account, call BioReference billing with your name and date of birth, and they can look up your account.
Does BioReference accept payment through insurance?
No. BioReference bills you for the amount your insurance did not cover. Your insurance payment goes directly to BioReference, not through you. If you think your insurance should have paid more, contact your insurance company, not BioReference.
How long does it take for an online payment to show up?
Payments made through the patient portal before 11:59 p.m. Eastern Time usually post the same business day. Payments made after that time or on weekends post the next business day. Mail and phone payments take longer — allow 7 to 10 days for mail and 1 to 2 business days for phone.
What if BioReference sent my bill to collections?
Contact BioReference billing immediately and ask if they can recall the account from the collection agency. If they agree, you may be able to set up a payment plan directly with BioReference instead. If the account is already with a collector, you will need to negotiate with the collection agency, though BioReference may still work with you on a settlement.