Billings Clinic's online bill pay system lets you view charges, make one-time payments, and set up automatic recurring payments from your bank account or debit card

Billings Clinic, based in Billings, Montana, operates its own patient portal and billing system rather than using a third-party platform. Once you receive a bill, you can pay it through their online portal, by phone, by mail, or in person at a clinic location. The online option is fastest — payments typically post within one to two business days — and you can see your full account balance and payment history at any time.

To use online bill pay, you need to set up a patient portal account first. This requires your date of birth, Social Security number (or last four digits), and a valid email address. Once registered, you log in to view your bill, choose a payment method, and submit. You do not need to call or visit a clinic to pay online.

Key Takeaways

  • Billings Clinic's patient portal is where you view bills and pay online; you must create an account with your date of birth and Social Security number before your first payment.
  • Online payments from a bank account or debit card post within one to two business days, while mailed checks may take five to seven business days depending on mail delivery.
  • You can set up automatic recurring payments if you have a regular monthly bill, or make one-time payments whenever you choose.
  • If you cannot pay in full, contact Billings Clinic's billing department directly to discuss payment plans or financial hardship options.

Setting up your patient portal account

Go to Billings Clinic's patient portal website and select "New User" or "Register." You will need your date of birth, the last four digits of your Social Security number, and a valid email address. Billings Clinic will send a verification link to that email — click it to confirm your identity and complete registration.

Once your account is active, you can log in anytime to view bills, past payments, and your account balance. If you have multiple family members receiving care at Billings Clinic, each person needs their own portal account, though one email address can be linked to multiple accounts if you manage them.

Making a one-time payment online

Log into your portal and look for a "Pay My Bill" or "Make a Payment" button — the exact label varies depending on when Billings Clinic last updated their system. Select the bill you want to pay, or pay your full account balance. You will then choose your payment method: debit card, credit card, or bank account (electronic check).

If you pay by debit or credit card, Billings Clinic may charge a convenience fee — typically 2 to 3 percent of the payment amount. Paying directly from your bank account (ACH transfer) usually has no fee. After you submit, you will see a confirmation number on screen and receive an email receipt. The payment posts to your account within one to two business days.

Setting up automatic recurring payments

If you have a regular monthly bill — for example, a payment plan for a large procedure or ongoing treatment — you can set up automatic payments through your portal. Select "Recurring Payment" or "Autopay" and choose the amount, frequency (weekly, biweekly, or monthly), and start date. You will need to authorize the recurring charge by providing your bank account or card details.

Automatic payments continue until you cancel them through your portal or by calling Billings Clinic's billing department. If you need to change the amount or stop the payments, log back into your account and update your settings. Billings Clinic will send you a reminder email before each automatic charge.

Paying by phone or mail

If you prefer not to use the online portal, you can call Billings Clinic's billing department to make a payment over the phone. They accept debit cards, credit cards, and bank account information. Phone payments post within one to two business days, the same as online payments, but you will not see a written confirmation until your next statement.

To pay by mail, write a check or money order payable to Billings Clinic and include your account number (printed on your bill) in the memo line. Mail it to the address shown on your bill. Mailed payments typically take five to seven business days to post, depending on mail delivery time and Billings Clinic's processing schedule. Do not send cash by mail.

What to do if you cannot pay your full bill

If you receive a bill you cannot pay in full, contact Billings Clinic's billing department before the due date. They can discuss a payment plan that spreads your balance over several months, often with no interest charge. Some patients also may have access to for financial hardship programs or discounts based on income — the billing department can tell you whether you meet the criteria and how to request consideration.

If you ignore a bill and do not contact Billings Clinic, your account may be referred to a collection agency after 60 to 90 days of non-payment. At that point, the debt appears on your credit report and becomes harder to resolve. Calling early gives you more options.

Understanding your bill and payment history

Your Billings Clinic bill shows the date of service, the procedure or visit code, the amount charged by the clinic, and any insurance payment already received. It also shows what you owe out of pocket. Your portal displays this same information and adds a running history of all payments you have made, so you can verify that each payment posted correctly.

If you see a charge you do not recognize or believe is incorrect, contact Billings Clinic's billing department with the date of service and the amount in question. They can research the charge and explain what it covers. Do not assume a charge is wrong without asking — some charges appear weeks after the visit because of how insurance processes claims.

Frequently Asked Questions

Do I have to use the online portal to pay my Billings Clinic bill?

No. You can pay by phone, mail, or in person at any Billings Clinic location. The online portal is fastest and most convenient, but it is not required. All payment methods post within one to two business days (mail takes longer).

What happens if I miss a payment deadline?

Billings Clinic typically sends a reminder notice within 30 days of the due date. If you do not pay or contact them within 60 to 90 days, your account may be sent to a collection agency. Call the billing department as soon as you know you will be late — they may waive a late fee or set up a plan.

Can I pay someone else's Billings Clinic bill through the portal?

Not directly through the portal. If you want to pay a family member's bill, call Billings Clinic's billing department and provide their account number. They can accept payment over the phone from you and apply it to their account.

Is there a fee for paying online with a credit card?

Yes, typically 2 to 3 percent of the payment amount. Paying by debit card or bank account (ACH) usually has no fee. The portal will show you the fee before you confirm the payment.

How long does it take for an online payment to show up on my account?

One to two business days. You will see a confirmation number immediately after you submit, but the payment will not appear in your account balance until it has been processed and posted by Billings Clinic's system.