Questar Gas bill payment options and where to send payments
Questar Gas (now part of Dominion Energy) lets you pay your bill online through their website, by phone, by mail, or in person at payment centers. The online portal is the fastest way to see your balance and make a one-time payment or set up automatic withdrawals. If you pay by mail, send your check to the address printed on your bill — never to a different address you find elsewhere, as scammers sometimes post fake payment addresses online.
Your bill shows the due date, the amount owed, and the mailing address for that specific billing cycle. Payment methods vary slightly by region because Questar operates in Utah, Wyoming, and Idaho, and some areas have local payment centers. The company does not charge a fee for online payments made through their official website, but third-party payment processors may add a convenience fee if you use them.
Key Takeaways
- Pay online at the Questar Gas website or by calling their customer service number to avoid mail delays and see your payment post within one to two business days.
- If you mail a check, use only the address on your current bill and send it at least one week before the due date to account for postal delays.
- Automatic bank withdrawals (ACH) can be set up through your online account and remove the risk of late payment if you forget to pay manually.
- Late payments trigger a late fee and may result in service disconnection if the account remains unpaid for 30 days or more.
- If you cannot pay the full amount by the due date, contact Questar before the bill is late to discuss payment plans or hardship programs.
Setting up an online account and making a one-time payment
Go to the Questar Gas website and select "Pay My Bill" or "Login." If you do not have an account, you can pay as a guest using your account number (found on your bill) and ZIP code. Creating a full account takes a few minutes and requires your name, address, phone number, and email. Once logged in, you will see your current balance, due date, and payment history.
To make a one-time payment, select the amount you want to pay, choose your payment method (debit card, credit card, or bank account), and confirm. Payments made before 5 p.m. Mountain Time on a business day usually post the next day. Payments made after 5 p.m. or on weekends post the following business day. You will receive a confirmation number immediately and a receipt by email if you provided an address.
Automatic payments and recurring billing
Setting up automatic payments means Questar withdraws money from your bank account on the due date each month, so you never have to remember to pay. Log into your account, go to "Billing" or "Payment Settings," and select "Enroll in AutoPay." You will need your bank routing number and account number. Questar can withdraw from a checking or savings account, but not from a credit card on automatic schedule.
You can change the payment amount or pause AutoPay at any time through your account. If you want to stop AutoPay, do so at least three business days before the next scheduled withdrawal to prevent a charge. If your bank account changes or closes, update your payment method in your account to avoid a failed withdrawal and late fee.
Mailing a check or money order
Write your account number on the check or money order and mail it to the address shown on your bill. Do not send cash through the mail. Questar recommends mailing your payment at least one week before the due date to allow time for postal delivery and processing. If you mail your payment fewer than seven days before the due date, it may arrive after the due date and trigger a late fee even though you sent it on time.
Keep a copy of your check or a photo of the money order receipt for your records. If your payment does not appear in your account within two weeks of mailing, contact Questar customer service with your check number or money order receipt number so they can trace it.
What happens if you miss the due date
A late fee is added to your bill if payment is not received by the due date. The amount of the late fee varies by state and by how much you owe, but it is typically a percentage of your bill or a flat fee — check your bill or contact Questar for the exact amount in your area. The late fee is added to your next bill.
If your account remains unpaid for 30 days past the due date, Questar may disconnect your gas service. Before disconnection, the company is required to send you a notice and give you time to pay or contact them about a payment plan. If your service is disconnected, you will have to pay the full past-due amount plus a reconnection fee to restore gas. Reconnection can take several business days.
Payment plans and hardship options
If you cannot pay your full bill by the due date, call Questar customer service before your account becomes late. The company offers payment plans that spread your bill across two or more months. The terms depend on how much you owe and your payment history, but plans typically run 30 to 90 days. You will still owe any late fees that have already been added, but a payment plan can prevent disconnection while you catch up.
Some states where Questar operates have utility assistance programs for households with low income or those facing hardship. Questar can provide information about local programs, or you can search your state's energy assistance office. These programs may pay part or all of your bill, but they have income limits and application requirements that vary by location.
Paying in person at a payment center
Questar has payment centers in some areas where you can pay by cash, check, or debit card in person. Payment centers are usually located in grocery stores, utility offices, or other public locations. Hours and locations change, so check the Questar website or call customer service to find a center near you and confirm it is open before you go.
Paying in person is useful if you do not have a bank account or prefer not to pay online, but it requires a trip and may not be faster than mailing a check. If you pay in person, ask for a receipt and keep it until the payment appears in your account online.
Frequently Asked Questions
Can I pay my Questar bill with a credit card online?
Yes, you can pay with a credit or debit card through the Questar website. Some third-party payment processors charge a convenience fee for credit card payments, so check before you confirm. Debit cards usually do not carry an extra fee.
What is the phone number to pay Questar by phone?
Call Questar customer service at the number on your bill. Representatives can take your payment over the phone using a debit card or bank account. Phone payments are processed the same day if you call before 5 p.m. Mountain Time on a business day.
How long does it take for an online payment to show up?
Payments made through the Questar website usually post within one to two business days. Payments made after 5 p.m. or on weekends post the next business day. You will see a confirmation number right away, but the payment may not appear in your account balance until the next day.
What should I do if I think my payment was lost in the mail?
Contact Questar with your check number or money order receipt number. They can search their records to see if the payment was received and processed. If it was not received within two weeks of mailing, you may need to stop payment on the original check and send a new one or pay online to avoid a late fee.
Can I pay someone else's Questar bill?
Yes, you can pay another person's bill if you have their account number. Pay online as a guest or call customer service and provide the account number. The payment will be applied to that account regardless of whose name is on the payment method.