How to access your ExxonMobil credit card account online
ExxonMobil's online payment portal is called Exxon Mobil Rewards+, and you reach it through accountonline.exxonmobil.com. You will need your card number and a password to log in. If you do not have an online account yet, you can create one on that same site by entering your card details and setting up a username and password.
Once you are logged in, you can see your current balance, recent charges, and payment history. The site also shows your rewards balance if you are enrolled in the Exxon Mobil Rewards+ program. You can make a one-time payment, set up automatic payments, or download statements from this portal.
If you forget your password, the login page has a "Forgot Password" link that will walk you through resetting it. You will need to answer security questions or verify your identity using the email or phone number on file with your account.
Key Takeaways
- Log in at accountonline.exxonmobil.com using your card number and password to view your balance and make payments.
- You can pay your bill in full, make a partial payment, or set up automatic monthly payments through the online portal.
- Payments made online typically post within one to two business days, though the exact timing depends on when you submit them.
- If you do not have an online account, you can create one for free on the same website using your card number.
- You can also pay by phone, mail, or in person at an Exxon or Mobil station if you prefer not to use the online portal.
Making a one-time payment online
After you log in, look for a "Make a Payment" or "Pay Now" button on your account dashboard. Click it and you will be asked to enter the amount you want to pay. You can pay your full balance, the minimum payment, or any amount in between.
Next, you will choose your payment method. Most cardholders pay from a checking or savings account using their routing and account numbers. Some accounts may also allow you to pay with another credit card, though this usually triggers a cash advance fee. Enter your bank details carefully, as errors can delay your payment or send money to the wrong account.
Before you submit, the site will show you a confirmation screen with the amount, payment date, and the account it will come from. Review this carefully. Once you confirm, you will receive a confirmation number. Write this down or take a screenshot — you will need it if you have questions about the payment later.
Setting up automatic payments
Automatic payments remove the risk of missing a due date. Log in to your account, find the "Automatic Payments" or "Recurring Payments" section, and choose whether you want to pay your full balance, the minimum payment, or a fixed amount each month.
You will enter your bank account information and choose a payment date. Most cardholders pick a date shortly after they get paid, so the money is available when the payment goes through. The payment will process on that date every month until you cancel it.
If your balance varies month to month, paying the full balance automatically means you will never carry a balance and will not pay interest. If you set a fixed amount, make sure it is at least the minimum payment shown on your statement, or your account may fall behind.
What happens if your payment does not go through
Payments usually post within one to two business days. If you submit a payment on a weekend or holiday, it may take longer. If your payment does not appear in your account within three business days, log back in and check the payment status. The site will show whether it is pending, processed, or failed.
A payment can fail if your bank account does not have enough money, if the account number is wrong, or if your bank flags the transaction as suspicious. If this happens, you will usually see an error message right away. Try the payment again with correct information, or use a different payment method.
If a payment fails and you miss your due date, your account may be reported as late to the credit bureaus. This can lower your credit score and trigger late fees. If you think a payment failed in error, contact ExxonMobil customer service right away with your confirmation number.
Other ways to pay your ExxonMobil bill
Online payment is the fastest option, but you have other choices. You can pay by phone by calling the number on the back of your card and speaking to a representative. They can process a payment from your bank account or accept a credit card payment over the phone, though credit card payments usually carry a cash advance fee.
You can also mail a check to the address shown on your statement. Write your card number on the check and mail it to the payment address listed in your billing materials. Mail payments take longer — typically seven to ten business days — so send them early if your due date is coming up.
Some Exxon and Mobil gas stations accept bill payments at the register, though this option is not available at every location. Call ahead to confirm, or ask the attendant when you are at the pump.
Understanding your statement and due dates
Your statement shows the billing period, the due date, and the minimum payment required. The due date is usually 21 to 25 days after your statement closes. If you pay only the minimum, you will be charged interest on the remaining balance at the card's annual percentage rate (APR).
The statement also lists every purchase, the merchant, the date, and the amount. Check this list against your receipts to catch fraud or billing errors. If you see a charge you do not recognize, contact ExxonMobil within 60 days to dispute it.
Your rewards balance appears on the statement if you are enrolled in Exxon Mobil Rewards+. Points are usually added within one to two billing cycles after you make a purchase. You can redeem points for discounts on fuel or other rewards through the online portal or at participating stations.
Troubleshooting login and account problems
If you cannot remember your username, use the "Forgot Username" link on the login page. You will need to provide your card number and the email or phone number on file. A reset link will be sent to you.
If you are locked out of your account after too many failed login attempts, wait 24 hours before trying again. If you are still locked out, call the customer service number on the back of your card. A representative can verify your identity and help you regain access.
If the website is slow or not loading, try clearing your browser's cache and cookies, then log in again. If the problem continues, try a different browser or device. You can also call customer service to make a payment by phone while you wait for the website to work properly.
Frequently Asked Questions
Is there a fee to pay my bill online?
No, ExxonMobil does not charge a fee for online payments made from a bank account. If you pay with another credit card, a cash advance fee will apply, which is usually 3 to 5 percent of the amount paid. Paying from your bank account is always free.
How do I know if my payment went through?
Log back into your account and check your balance and recent transactions. You should also receive a confirmation email with a confirmation number. If you do not see the payment within three business days, contact customer service with your confirmation number.
Can I change my automatic payment amount or date?
Yes, log into your account, find the automatic payment settings, and edit the amount or date. Changes usually take effect on your next scheduled payment. If you want to cancel automatic payments, you can do that from the same screen.
What should I do if I see a fraudulent charge on my statement?
Contact ExxonMobil customer service right away with the charge details. You have 60 days from the statement date to dispute it. The company will investigate and may remove the charge while they look into it. Do not ignore it — reporting fraud quickly protects your account.
Can I pay more than my balance to get a credit on my account?
Yes, you can overpay your balance. The extra amount will show as a credit on your next statement and will be applied to future charges. Some cardholders do this to build up a buffer. If you want a refund of a credit balance instead, contact customer service to request one.