Where and how to pay Burrtec
Burrtec Waste Industries serves trash and recycling collection across Southern California, primarily in San Bernardino and Riverside counties. You can pay your bill through their website, by phone, by mail, or at an authorized payment location. The method you choose depends on how quickly you need to pay and whether you want a record of payment right away.
Burrtec does not charge a fee for online payments made through their official website, but third-party payment processors may add fees. Phone payments and in-person payments at authorized locations are also free. Mail payments take longer to process, so plan ahead if your bill is due soon.
Key Takeaways
- Pay online at burrtec.com without a fee by logging into your account or paying as a guest with your account number.
- Call Burrtec's customer service line to pay by phone using a debit or credit card, though you will need your account number ready.
- Mail payments to the address on your bill, but allow at least 10 business days for the payment to reach and post to your account.
- Some Burrtec service centers accept in-person payments during business hours; call ahead to confirm your nearest location accepts walk-in payments.
- Set up automatic payments through your bank's bill pay feature to avoid missing due dates, though you will still need to monitor your bill for changes.
Paying online through Burrtec's website
Visit burrtec.com and look for the "Pay My Bill" or "Make a Payment" link on the homepage. You can log into your existing account using your account number and password, or you can pay as a guest without creating an account. To pay as a guest, you will need your account number (found on your bill) and the amount due.
Enter your payment method — debit card, credit card, or bank account — and the amount you want to pay. Burrtec's website will show you the payment date and confirmation number immediately after you submit. Save or print this confirmation for your records. The payment typically posts to your account within one to two business days.
Paying by phone
Call Burrtec's customer service department at the number listed on your bill. Have your account number and payment method ready before you call. A representative will walk you through the payment process and give you a confirmation number when the transaction is complete.
Phone payments are processed the same day you call, though it may take one to two business days for the payment to show on your account. This method works well if you prefer speaking to someone or if you have questions about your bill at the same time.
Paying by mail
Write a check or money order payable to Burrtec Waste Industries. Include your account number on the check. Mail it to the address printed on your bill — this address varies by service area, so do not use a generic corporate address.
Mail payments take 10 to 15 business days to arrive and process, so send your payment at least two weeks before the due date to avoid a late fee. Keep a copy of the check or money order number for your records. If you do not see the payment post within three weeks, contact Burrtec to confirm they received it.
Paying in person at a Burrtec location
Some Burrtec service centers accept walk-in payments during business hours. Call the customer service number on your bill to find the nearest location that takes in-person payments and confirm their hours. Not all offices accept cash or check payments, so ask what forms of payment they take before you visit.
In-person payments are posted to your account the same day, so this method is useful if you are paying close to the due date and want immediate confirmation. Bring your account number and a valid form of payment.
Setting up automatic payments
You can set up automatic payments through your bank's bill pay service rather than through Burrtec directly. Log into your bank's website or app, select "Add a Payee," and enter Burrtec's mailing address (from your bill). Set the payment amount and frequency — monthly, quarterly, or however your bill cycle runs.
Automatic payments through your bank are free and remove the risk of forgetting a due date. However, you still need to check your Burrtec bill each month to make sure the amount has not changed, and adjust your automatic payment if it has. If Burrtec changes your service or rate, your automatic payment amount may no longer match what you owe.
What to do if you cannot pay on time
Contact Burrtec as soon as you know you will miss a due date. Some areas allow a short grace period before a late fee is added, and Burrtec may be able to set up a payment plan if you owe a large amount. Late fees and service disconnection policies vary by location, so call the number on your bill to discuss your situation.
Do not ignore a past-due bill. Burrtec can suspend service for non-payment, and reconnection fees apply when service is restored. If you are struggling with your bill, reach out before the account goes to collections.
Frequently Asked Questions
Does Burrtec charge a fee to pay online?
No, Burrtec does not charge a fee for payments made through their official website. Some third-party payment services may add a fee, so use burrtec.com directly to avoid extra charges.
How long does it take for my payment to show up?
Online and phone payments typically post within one to two business days. Mail payments take 10 to 15 business days. In-person payments post the same day. Check your account online or call to confirm the payment went through if you are unsure.
Can I pay someone else's Burrtec bill?
Yes, you can pay another person's bill if you have their account number. You do not need their permission to make a payment, though you will need the account number to identify which bill you are paying.
What happens if I overpay my bill?
If you pay more than you owe, Burrtec will credit the extra amount to your next bill. You can also request a refund by calling customer service, though processing a refund may take several weeks.
Can I set up a payment plan if I owe a large amount?
Contact Burrtec directly to ask about payment plan options. Availability and terms vary by location and account history. Call the number on your bill to discuss what arrangements might be possible.