Where to pay your Aurora water bill
Aurora Water bills can be paid online through the city's utility payment portal, by mail to the address on your bill, in person at Aurora City Hall, or by phone. The online portal is the fastest option and lets you set up automatic payments so you never miss a due date. If you prefer not to use the internet, you can mail a check or money order, or walk in during business hours.
Your bill arrives monthly and shows your account number, the amount due, and the due date — usually about 20 days after the bill date. The due date matters because late payments trigger a penalty. Knowing which payment method works for your situation means you can avoid that charge and keep your account in good standing.
Key Takeaways
- Aurora Water's online portal at auroragov.org is the fastest way to pay and allows you to set up automatic monthly payments.
- Mailing a check or money order takes 7 to 10 days to reach Aurora Water, so send it well before the due date to avoid a late fee.
- You can pay in person at Aurora City Hall during business hours with cash, check, or card, and your payment posts the same day.
- Late payments add a penalty to your next bill, so setting up automatic pay through the online portal removes the risk of forgetting.
- Your account number appears on your bill and is required for any payment method except in-person cash payments.
Paying online through Aurora's utility portal
Go to auroragov.org and look for the "Pay My Bill" or "Utilities" section. You will need your account number (found on your bill) and either a bank account for an electronic check or a debit or credit card. The portal processes payments immediately, and you receive a confirmation number right away.
Setting up automatic payments through the portal is the easiest way to stay current. You choose the payment date each month, and Aurora Water deducts the amount automatically from your bank account. This removes the risk of a late payment penalty and means you do not have to remember the due date.
If you pay by credit card through the portal, Aurora Water may charge a convenience fee — check the portal before you confirm the payment to see the exact amount. Paying from a bank account directly has no extra fee.
Mailing a check or money order
Write your account number on the check or money order and mail it to the address printed on your bill. The standard mailing address for Aurora Water is listed on your statement. Mail typically takes 7 to 10 days to arrive, so send your payment at least two weeks before the due date to be safe.
Include the payment stub from your bill if possible — it helps the city match your payment to your account quickly. If you do not have the stub, writing your account number clearly on the check is enough. Keep a copy of the check or a photo of the money order receipt for your records.
Paying in person at Aurora City Hall
Aurora City Hall is located at 15151 East Alameda Drive, Aurora, Colorado 80012. The utility payment window is open during regular business hours, and you can pay with cash, check, or debit or credit card. Your payment posts to your account the same day, so this is a good option if your bill is due soon and you want to avoid any delay.
Bring your bill or account number with you. If you are paying someone else's bill, bring their account number as well. The staff can answer questions about your bill while you are there, which is helpful if you want to understand a charge or discuss your usage.
Understanding late fees and payment deadlines
Aurora Water adds a late fee to your account if payment does not arrive by the due date shown on your bill. The fee amount varies but is typically a percentage of your bill or a flat charge — check your bill or contact Aurora Water to confirm the exact amount. Once the fee is added, it appears on your next bill.
If you are struggling to pay your bill on time, contact Aurora Water before the due date to ask about payment plans or hardship programs. The city may be able to work with you on a schedule that fits your situation. Waiting until after the due date makes it harder to avoid the penalty.
Setting up automatic payments to avoid missed due dates
Automatic payments through the online portal are the most reliable way to ensure your bill is paid on time every month. You control the payment date and can change or cancel the arrangement at any time. Once it is set up, you do not have to think about it unless your account balance changes significantly.
If your bill amount varies month to month — which is common with water usage — you can set the automatic payment to cover the average amount and adjust it manually if needed. Some people prefer to pay a fixed amount each month and settle any difference at the end of the year.
What to do if you did not receive your bill
If your bill does not arrive by the expected date, log into the online portal with your account number to view it there. You can pay from the portal even if the physical bill has not reached you. The due date is the same whether you receive the paper bill or view it online.
If you cannot find your account number, call Aurora Water's customer service line or visit City Hall with a piece of mail showing your address. They can look up your account and provide the number. Do not wait for the bill to arrive if the due date is approaching — paying online takes only a few minutes.
Frequently Asked Questions
Can I pay my Aurora water bill with a credit card online?
Yes, the online portal accepts debit and credit cards, but Aurora Water charges a convenience fee for credit card payments. The fee amount appears before you confirm the payment. Paying directly from a bank account through the portal has no extra charge.
What happens if I miss the due date?
A late fee is added to your account and appears on your next bill. The amount varies, so check your bill or contact Aurora Water for the exact fee. If you are having trouble paying, call before the due date to discuss a payment plan.
How long does it take for a mailed check to post to my account?
Mail typically takes 7 to 10 days to arrive at Aurora Water. Your payment posts a day or two after it is received. To be safe, mail your check at least two weeks before the due date.
Can I set up automatic payments if my bill amount changes each month?
Yes. You can set the automatic payment to cover your average bill amount and adjust it manually in months when your usage is higher or lower. You can also change or cancel the automatic payment at any time through the portal.
Where do I find my account number if I lost my bill?
Log into the online portal at auroragov.org with your address and other identifying information, or call Aurora Water's customer service line. You can also visit City Hall with a piece of mail showing your address, and staff will look it up for you.