Where to pay your Artesian Water bill
Artesian Water Company serves customers in Delaware with several payment methods. You can pay online through their customer portal, by phone, by mail, or in person at their office. The fastest way is online — you log in with your account number and make a one-time payment or set up automatic payments from your bank account.
To pay by phone, call Artesian's customer service line. Have your account number and payment method ready. If you prefer to mail a check, write your account number on the check and send it to the address printed on your bill. Payments by mail typically take 7 to 10 business days to post to your account.
In-person payments are also an option if you want to pay cash or check directly. Artesian's main office is located in Newark, Delaware. Call ahead to confirm office hours and whether they accept walk-in payments on the day you plan to visit.
Key Takeaways
- Online payment through Artesian's customer portal is the fastest method and lets you pay immediately without waiting for mail delivery.
- You can set up automatic monthly payments so your bill is paid on the same date each month without you having to remember.
- Phone payments require your account number and take a few minutes, but the payment posts within one to two business days.
- Mail and in-person payments work but take longer — mail takes 7 to 10 days, so plan ahead if your bill is due soon.
Setting up automatic payments
Automatic payments remove the risk of missing a due date. Log into your Artesian account online and look for the "Auto Pay" or "Automatic Payment" option in the billing section. You will enter your bank account or card details once, and Artesian will charge you on the date you choose each month.
Most customers set their automatic payment date to match when they receive income — for example, the 1st or 15th of the month. You can change or cancel automatic payments anytime through your online account. If you want to stop automatic payments, do so at least a few days before the scheduled payment date to prevent a charge.
Automatic payments are especially useful if you have a budget billing plan or a fixed monthly amount. You know exactly when money will leave your account, and you do not have to think about it again.
Reading your Artesian Water bill
Your bill shows several key pieces of information. At the top, you will see your account number, service address, and the billing period (the dates your water use was measured). The amount due and due date are printed clearly, usually near the top or in a highlighted box.
The main section of your bill breaks down charges. You will see a line for water service, which is based on how many gallons you used. Artesian measures usage in units called "hundred cubic feet" or HCF — one HCF equals about 748 gallons. Your bill also lists any sewer charges, stormwater fees, or taxes that apply to your account.
Look for the meter reading section, which shows your current meter reading and your previous reading. The difference between these two numbers is your usage for the billing period. If the number seems unusually high, check for leaks — a running toilet or dripping pipe can add hundreds of gallons to your bill.
What to do if your bill is higher than usual
A sudden spike in your water bill usually means one of three things: a leak in your home, a change in your household's water use, or an error in the meter reading. Start by checking for visible leaks. Look under sinks, around toilets, and in your basement or crawl space. A running toilet can waste 200 gallons per day without you noticing.
If you do not see a leak, compare your current bill to the same month last year. If usage is similar, the increase may be due to seasonal changes — summer bills are often higher because of outdoor watering or more frequent showers. If the increase is truly unusual and you cannot find a leak, contact Artesian to request a meter check. They can verify whether the meter is reading correctly.
Do not ignore a high bill hoping it will go down next month. If there is a leak, it will continue to waste water and money. Artesian's customer service team can help you investigate and may be able to adjust your bill if a meter error is found.
Payment due dates and late fees
Your bill shows a specific due date, usually 15 to 20 days after the bill is issued. If you pay after that date, Artesian may charge a late fee. The amount of the late fee varies, so check your bill or contact Artesian for the exact amount. Late fees are added to your next bill.
If you cannot pay by the due date, contact Artesian before the deadline. They may be able to work with you on a payment plan or extension, especially if this is your first late payment. Waiting until after the due date has passed makes it harder to negotiate.
If your account falls significantly behind, Artesian may shut off your water service. The company must provide notice before disconnection, usually 10 to 14 days. If you receive a disconnection notice, call immediately to discuss payment options or a plan to catch up.
Billing assistance programs
Delaware residents who have trouble paying their water bill may be able to get help through state or local programs. The Delaware Community Development Corporation and local community action agencies sometimes offer bill payment assistance or can connect you with resources.
Contact Artesian directly to ask whether they offer any hardship programs, budget billing, or payment plans for customers facing financial difficulty. Budget billing spreads your annual water costs evenly across 12 months, so your bill is the same each month instead of fluctuating with the seasons.
If you are a senior citizen or disabled, you may also be may be able to access for property tax relief or utility assistance through Delaware's Division of Social Services. Call 211 to speak with a local resource specialist who can tell you what programs may be available in your area.
Contacting Artesian Water Company
Artesian's customer service team handles billing questions, payment issues, and service requests. You can reach them by phone during business hours, or you can send a message through your online account. Keep your account number handy when you call — it speeds up the process.
If you have a service problem — no water, low pressure, or discolored water — report it right away. Artesian has an emergency line for after-hours service issues. The company also has a website where you can view your account, pay your bill, and find information about water quality and service area maps.
Frequently Asked Questions
Can I pay my Artesian bill with a credit card?
Yes, Artesian accepts credit and debit card payments online and by phone. Be aware that some payment methods may include a processing fee, which will be shown before you confirm the payment. Check your bill or contact Artesian to confirm current payment methods and any associated fees.
What happens if I pay late?
A late fee is added to your account if you pay after the due date shown on your bill. If your account remains unpaid for 30 to 45 days (the exact timeline varies), Artesian may disconnect your water service. Contact them before the due date if you cannot pay on time to discuss options.
How do I know if my meter is broken?
If your bill is much higher than usual and you cannot find a leak, request a meter inspection from Artesian. They will send someone to check whether the meter is functioning correctly. If an error is found, Artesian may adjust your bill for the affected period.
Can I set up a payment plan if I owe a large amount?
Contact Artesian's customer service to discuss your situation. They may be able to arrange a payment plan that lets you pay your balance over several months instead of all at once. The sooner you call, the more options you may have.
Where do I find my account number?
Your account number is printed on your bill, usually near the top or in the header section. You will need it to log into your online account, make payments by phone, or contact customer service. If you cannot find it, call Artesian and they can provide it.