Where to pay your Gwinnett County water bill
Gwinnett County Department of Water Resources lets you pay online through their website, by phone, by mail, or in person at payment centers. The online portal is the fastest route if you have your account number and want to avoid a trip or phone call. You can set up a one-time payment or enroll in automatic monthly payments so the bill comes out of your bank account on the same day each month.
If you prefer not to use the internet, you can call the customer service line during business hours or mail a check to the address printed on your bill. Some residents also pay in person at Gwinnett County facilities, though this requires you to know your account number and have the exact amount ready.
Key Takeaways
- Pay online at the Gwinnett County Department of Water Resources website using your account number and bank details or credit card.
- Automatic payments remove the need to remember due dates and can help you avoid late fees if set up before the bill is due.
- Mailed checks should arrive at least five business days before the due date to prevent late charges.
- Phone payments are available during customer service hours and require your account number and payment method ready.
- Late payments typically result in a penalty added to your next bill, so confirm your payment went through if you pay close to the due date.
Paying online through the Gwinnett County portal
Go to the Gwinnett County Department of Water Resources website and look for the "Pay My Bill" or "Online Bill Pay" option. You will need your account number, which appears on the front of your bill, and either a bank account or debit/credit card. The system will ask for the amount you want to pay and the date you want the payment to process.
Online payments usually post to your account within one business day. If you are paying close to the due date, check your bill a few days later to confirm the payment went through. The portal will give you a confirmation number immediately after you submit — save this in case you need to reference the transaction later.
Setting up automatic monthly payments
Automatic payments mean your water bill comes out of your bank account on a set day each month, usually around the due date. To enroll, log into the online portal or call customer service and ask to set up autopay. You will provide your bank account number and routing number, or authorize a credit or debit card charge.
Automatic payments protect you from late fees because the payment goes through even if you forget the due date. If your bill amount changes month to month (which is normal for water usage), the system will charge whatever the current bill is. You can pause or cancel autopay anytime by logging into your account or calling customer service.
Paying by phone or mail
To pay by phone, call the Gwinnett County Department of Water Resources customer service line during their posted hours. Have your account number and payment method (bank account or card) ready. The representative will process the payment over the phone and give you a confirmation number.
If you mail a check, write your account number on the check and send it to the address shown on your bill. Mail your payment at least five business days before the due date to make sure it arrives on time. Payments received after the due date will be marked late, and a penalty will be added to your next bill.
What happens if you miss the due date
Gwinnett County adds a late fee to your account if payment is not received by the due date printed on your bill. The penalty amount varies, so check your bill or call customer service to find out the current late fee. If you miss a payment, the next bill will show both your regular charges and the late fee.
If you fall behind on multiple months, Gwinnett County may suspend your water service. The county typically sends a notice before disconnection, giving you time to pay or set up a payment plan. If your water is shut off, you will need to pay the full amount owed plus a reconnection fee to restore service.
Finding your account number and due date
Your account number appears in the upper right corner of your bill, usually next to your name and address. The due date is printed near the amount owed, typically 20 to 25 days after the bill is issued. If you cannot find your bill, you can look up your account online using your address or call customer service with your name and street address.
Keep your account number handy whenever you pay — you will need it for online payments, phone payments, and mailed checks. If you switch to automatic payments, you will still want to check your bill each month to make sure the charge matches what you owe.
Frequently Asked Questions
Can I pay my Gwinnett water bill with a credit card online?
Yes, the online portal accepts credit and debit cards. Keep in mind that some card issuers may charge a cash advance fee for utility payments, so check with your bank first if you want to avoid extra charges.
What if I pay online but the payment doesn't show up on my bill?
Online payments usually post within one business day. If more than two business days have passed and you do not see the payment, call customer service with your confirmation number. They can look up the transaction and tell you whether it is still processing or if there was an error.
Can I change my automatic payment date?
Yes, you can adjust the payment date through your online account or by calling customer service. Choose a date that works with your pay schedule so the money is in your account when the charge goes through.
What if I want to dispute a charge on my water bill?
Contact Gwinnett County customer service with details about the charge you question. They can review your account history and usage to help you understand the bill. If you believe there is an error, they can investigate and adjust your account if needed.
Do I need to set up an online account to pay my bill?
No, you can pay without creating an account by using the one-time payment option on the website, paying by phone, or mailing a check. However, creating an account lets you view your bill history and set up automatic payments, which most people find convenient.