Where and how to pay your Evansville water bill
The City of Evansville Utilities operates the water system for Evansville, Indiana. You can pay your bill in three main ways: online through the city's website, by phone, or in person at the Utilities office.
To pay online, visit the City of Evansville's official utilities payment portal. You will need your account number, which appears on your bill. Online payment typically processes within one to two business days. The city accepts payments by debit card, credit card, and electronic bank transfer.
To pay by phone, call the Evansville Utilities Customer Service line. A representative can process your payment over the phone using a debit or credit card. To pay in person, visit the Utilities office during business hours with cash, check, or card. The office address and hours are listed on your bill and on the city website.
Key Takeaways
- You can pay online, by phone, or in person at the Evansville Utilities office using your account number from your bill.
- Online and phone payments process within one to two business days, so plan ahead if your due date is soon.
- Your bill shows your water usage in gallons, your sewer charge, and any stormwater or other city utility fees combined into one amount.
- If you cannot pay the full amount by the due date, contact the Utilities office to ask about payment arrangements before your account is late.
- The city offers a low-income rate reduction program for households that meet income limits; the application is available on the city website or at the office.
Reading your Evansville water bill
Your bill shows several charges combined into one total. The water charge is based on the number of gallons you used that billing period, measured by your meter. The sewer charge is typically a percentage of your water usage. The city may also add a stormwater fee and fees for other services.
The bill lists your current meter reading and your previous meter reading. Subtract the previous reading from the current reading to find how many gallons you used. Most households use between 3,000 and 6,000 gallons per billing period, though usage varies by season and household size.
Your bill also shows the due date and the amount due. Late fees apply if payment is not received by that date. The bill includes your account number, which you need for online or phone payments, and the Utilities office phone number and address.
What affects your water bill amount
Your water bill changes month to month based on how much water you use. Higher usage in summer is normal because of outdoor watering, filling pools, or increased bathing. Winter usage is typically lower unless you have a leak.
A sudden spike in your bill that does not match a change in your habits may signal a leak. Check for running toilets, dripping faucets, or water pooling in your yard or basement. If you suspect a leak, contact the Utilities office and ask for a meter check. Fixing a leak quickly prevents wasted water and a higher bill.
The sewer charge is based on your water usage because the city assumes most water that enters your home leaves through the sewer system. If you use water for outdoor purposes that does not enter the sewer—such as filling a pool or watering a lawn—you may be able to request a separate meter or adjustment. Contact the Utilities office to ask whether this option is available for your situation.
Setting up automatic payments or budget billing
The City of Evansville allows you to set up automatic payments through the online portal. You can choose to pay the full bill amount automatically on a date you select each month, or you can pay manually but receive reminders. Automatic payment reduces the risk of missing a due date and incurring a late fee.
Some utilities offer budget billing, which spreads your annual water costs evenly across twelve months so your bill is roughly the same each month. This can help with budgeting, especially if your usage varies widely by season. Contact the Utilities office to ask whether budget billing is available and how to enroll.
What to do if you cannot pay on time
If you know you cannot pay by the due date, contact the Utilities office before the bill becomes late. The city may be able to set up a payment plan that lets you pay in installments over several weeks or months. Payment plans are easier to arrange before your account is delinquent than after.
If your account falls behind, the city will send you a notice. Continued non-payment can result in a service disconnection notice, which gives you a set number of days to pay or arrange a plan before water service is shut off. If you receive a disconnection notice, contact the office immediately.
The City of Evansville offers a low-income rate reduction program for households that meet income limits. If you are enrolled in certain assistance programs or your household income is below a certain threshold, you may pay a reduced water rate. The application is available on the city website or at the Utilities office.
Disputing a charge or reporting a problem with your bill
If your bill seems incorrect or you notice a charge you do not recognize, contact the Utilities office with your account number and the details of the issue. The office can review your meter readings and usage history to determine whether an error occurred.
If you believe your meter is not reading correctly, request a meter test. The city will send someone to check the meter against a standard. If the meter is faulty, the city may adjust your bill for the period affected. Meter tests are usually free or low-cost.
If you have a question about a specific charge—such as a stormwater fee or a reconnection fee—ask the Utilities office to explain it. The office can tell you what each charge covers and whether you are responsible for it based on your property type and service.
Frequently Asked Questions
What happens if I miss my due date?
A late fee is added to your account. If you continue not to pay, the city will send you a disconnection notice giving you a set number of days to pay or arrange a plan. If you do not respond, water service will be shut off. Contact the office as soon as you realize you will be late.
Can I pay my bill with a check by mail?
Yes. Write your account number on the check and mail it to the address on your bill. Allow extra time for mail delivery so your payment arrives by the due date. Mailed checks typically take five to seven business days to process.
How do I read my water meter if I want to check my usage?
Your meter is usually located in your basement, crawl space, or outside near the street. The meter shows a series of numbers representing gallons used. Write down the number, then compare it to the reading on your next bill to see how much water you used during that period.
Is there a way to reduce my water bill?
Fix leaks, take shorter showers, and turn off the tap while brushing teeth or washing dishes. If you may have access to for the low-income rate reduction program, you will pay a lower rate per gallon. Contact the Utilities office to learn about the income limits and how to apply.
What if my water service is disconnected?
Contact the Utilities office immediately. You will need to pay the full overdue balance plus any reconnection fees to restore service. The office can tell you the exact amount owed and the steps to get reconnected.