Where to pay and what payment methods Shreveport accepts

Shreveport's water bills are issued and collected by the City of Shreveport Water and Sewerage Department. You can pay your bill in three ways: online through the city's website, by phone, or in person at their office.

Online payment is the fastest option. Visit the City of Shreveport's official website, find the Water and Sewerage Department section, and look for the online bill pay portal. You'll need your account number (printed on your bill) and a debit or credit card. The system processes payments immediately, though it may take one to two business days for the payment to show on your account.

By phone, call the Water and Sewerage Department directly at (318) 673-6500. A representative can take your payment information over the phone using a debit or credit card. Phone payments also process the same day you call.

In-person payments are accepted at the Water and Sewerage Department office, located at 645 Crockett Street, Shreveport, LA 71101. Hours vary, so call ahead to confirm. You can pay by cash, check, or card at the office.

Key Takeaways

  • The City of Shreveport Water and Sewerage Department issues your bill and accepts payments online, by phone, or in person.
  • Online payment through the city website is the fastest method and requires only your account number and a debit or credit card.
  • Phone payments at (318) 673-6500 process the same day and work if you don't have internet access.
  • In-person payments at 645 Crockett Street accept cash, check, or card, but you should call first to confirm office hours.
  • Late fees apply if your payment is not received by the due date shown on your bill.

Understanding your bill and the due date

Your Shreveport water bill arrives monthly and shows the amount due and the due date clearly at the top. The due date is typically 20 days from the bill date. If you pay after the due date, the city charges a late fee, which is added to your next bill.

Your bill includes charges for water usage, sewerage, and sometimes stormwater fees depending on your property. The usage portion is based on the number of gallons you used during the billing period. If you want to understand what you're being charged for, your bill itemizes each service separately.

If you lose your bill or don't receive it, you can still pay. Call the Water and Sewerage Department with your account number, and they will tell you the amount due and due date. Your account number appears on any previous bill or correspondence from the city.

Setting up automatic payments to avoid late fees

Shreveport's online payment system allows you to set up recurring payments so your bill is paid automatically each month. This is the most reliable way to avoid missing a due date. When you log into the online portal, look for an option to schedule recurring or automatic payments.

You can choose the payment amount and the date each month when the payment should be withdrawn from your account. Many people set it for a few days before the due date to ensure it posts on time. Once set up, the payment happens without you having to remember to pay each month.

If you prefer not to use automatic payments, set a phone reminder on your phone for a few days before the due date. This gives you time to pay online or by phone before the deadline.

What to do if you can't pay on time

If you know you won't be able to pay by the due date, contact the Water and Sewerage Department before the due date passes. Call (318) 673-6500 and explain your situation. The city may be able to work out a payment plan or extension, though this is not may provide.

If your bill goes unpaid for an extended period, the city can shut off your water service. The exact timeline varies, but typically water is disconnected after 30 to 60 days of non-payment. Once disconnected, you must pay the full amount owed plus a reconnection fee to restore service.

If you are experiencing financial hardship, ask the Water and Sewerage Department about any assistance programs the city may offer. Some municipalities have programs for low-income households, though availability and terms vary by location.

Checking your account balance and payment history

You can check your current balance and see past payments through the online portal on the City of Shreveport website. Log in with your account number and view your account activity at any time. This is useful if you want to confirm a payment went through or check how much you owe before paying.

If you don't have online access, call the Water and Sewerage Department at (318) 673-6500. A representative can tell you your current balance, recent payments, and due date over the phone.

Keep records of your payments, especially if you pay by check or in person. Write down the date you paid, the amount, and how you paid. If there is ever a dispute about whether a payment was received, you'll have documentation.

Updating your account information

If you move within Shreveport, change your mailing address, or want to update the phone number or email on file, contact the Water and Sewerage Department. You can call (318) 673-6500 or visit their office at 645 Crockett Street to make changes.

Updating your address is important so you continue to receive your bills. If the city can't reach you by mail, you may miss your due date and incur late fees without realizing it.

If you are setting up service for a new property in Shreveport, you'll need to contact the Water and Sewerage Department to open an account. Have your property address and a form of identification ready.

Frequently Asked Questions

Can I pay my Shreveport water bill with a credit card online?

Yes, the online payment portal accepts both debit and credit cards. Phone payments also accept credit cards. In-person payments at the office accept cards as well. Some credit card companies may charge a cash advance fee for utility payments, so check with your card issuer first.

What happens if I pay my bill late?

A late fee is added to your account if payment is not received by the due date. The fee amount varies, so check your bill or call (318) 673-6500 to find out the current late fee. The fee appears on your next bill.

How long does it take for an online payment to show on my account?

Online payments process immediately when you submit them, but it may take one to two business days for the payment to appear on your account balance. If you need confirmation right away, the system usually provides a confirmation number at the time of payment.

Can I pay someone else's water bill in Shreveport?

Yes, you can pay another person's bill if you have their account number. You can pay online, by phone, or in person using their account number instead of your own. The person whose bill it is does not need to be present.

What should I do if I think there's an error on my bill?

Call the Water and Sewerage Department at (318) 673-6500 and explain what you believe is incorrect. Have your bill in front of you. A representative can review your account and explain the charges. If there is a genuine error, they can adjust your bill.