How to pay Metro Water Services in Nashville

Metro Water Services (MWS) offers five main ways to pay your bill: online through their website, by phone, by mail, in person at a payment center, or through automatic bank withdrawal. The fastest and most convenient option for most people is online payment, which processes immediately and requires no fees. If you prefer not to use the internet, phone and in-person payments work just as well and take only a few minutes.

Your bill arrives by mail or email (depending on what you chose when you set up service) and shows your account number, the amount due, and the due date. You will need this information to pay, though the account number is the most important piece. Payment is due by the date printed on your bill; if you miss that date, MWS will add a late fee to your next bill.

Key Takeaways

  • Online payment through the MWS website is free, immediate, and available 24/7, making it the fastest option if you have internet access.
  • Phone payment (615-862-6300) works during business hours and requires your account number and a payment method ready before you call.
  • Mail payments should be sent to the address on your bill at least 10 days before the due date to arrive on time.
  • In-person payment at an MWS office or authorized payment center avoids any delay and gives you a receipt immediately.
  • Automatic bank withdrawal (autopay) removes the need to remember due dates and costs nothing to set up.

Paying online through the MWS website

Go to the Metro Water Services website and look for the "Pay My Bill" button, usually on the homepage. You will need your account number (found on your bill) and either a debit card, credit card, or bank account information. The site will ask you to enter the amount you want to pay and confirm the payment method.

Online payments process immediately, and you will receive a confirmation number right away. Keep this number for your records. There is no fee for paying online with a debit card or bank account, though credit card payments may carry a small processing fee (MWS will show you this before you confirm). You can pay at any time, day or night, and the payment counts as received on the day you submit it.

Paying by phone

Call Metro Water Services at 615-862-6300 during business hours (typically Monday through Friday, 7 a.m. to 5 p.m., though hours may vary). Have your account number and payment method ready before you call. A representative will walk you through the payment process and confirm the amount.

Phone payments take a few minutes and you will receive a confirmation number at the end of the call. Write this down. Phone payments are free and process the same day you call, though the payment may not show in your account online until the next business day.

Paying by mail

Write a check or money order payable to Metro Water Services and include your account number on the check itself. Place the payment in an envelope with the payment stub from your bill (the bottom section that lists your account number and amount due). Mail it to the address printed on your bill.

Mail payments take 7 to 10 business days to arrive and be processed, so send your payment at least 10 days before the due date to avoid a late fee. Do not mail cash. Keep a copy of the check number and the date you mailed it in case you need to track the payment later.

Paying in person at an MWS office or payment center

Metro Water Services has payment centers in Nashville where you can pay in person with cash, check, or debit card. The main office is located at 711 South Seventh Street, Nashville, TN 37206. You can also pay at authorized payment centers throughout the city; the MWS website lists all locations and their hours.

Bring your bill or account number and your payment method. The payment is processed immediately, and you will receive a receipt on the spot. In-person payment is useful if you want to avoid mailing delays or if you prefer to handle the transaction face-to-face.

Setting up automatic payments (autopay)

Autopay removes the need to remember your due date. Log into your MWS account online, go to the "Billing" or "Account" section, and look for the autopay option. You will enter your bank account information or debit card details and choose whether you want to pay the full bill amount or a set amount each month.

Once autopay is active, the payment will be withdrawn automatically on or shortly before your due date each month. There is no fee for autopay. You can change or cancel autopay at any time through your online account, and you will still receive a bill each month so you can verify the amount.

What to do if you cannot pay by the due date

If you know you will miss the due date, contact Metro Water Services as soon as possible at 615-862-6300. MWS may be able to set up a payment arrangement that lets you pay in installments rather than all at once. A late fee will be added to your bill if payment is not received by the due date, but working out a plan ahead of time can help you avoid service interruption.

If your bill is overdue and you have not made a payment arrangement, MWS may send a notice warning that service could be disconnected. The notice will include a deadline and instructions for how to avoid disconnection. If you are struggling to pay, ask about any hardship programs or bill assistance that may be available in your area.

Frequently Asked Questions

Is there a fee to pay my bill online?

No fee applies when you pay with a debit card or bank account. Credit card payments may have a small processing fee, which MWS will show you before you confirm the payment.

How long does it take for a mailed payment to show up in my account?

Mail payments typically take 7 to 10 business days to arrive and be processed. Send your payment at least 10 days before the due date to make sure it arrives on time and you avoid a late fee.

Can I pay someone else's Metro Water Services bill?

Yes, you can pay another person's bill online or by phone if you have their account number. In person, you may need to bring written authorization from the account holder, depending on the payment center's policy.

What happens if I pay too much?

If you overpay, MWS will credit the extra amount to your next bill. You can also request a refund by contacting customer service, though a credit is usually simpler and faster.

Can I set up autopay for a partial payment each month?

Yes. When you set up autopay, you can choose to pay the full bill amount or enter a specific dollar amount. You will still receive a bill each month showing what you owe, so you can see if your partial payment covers the full amount.