Where to pay your City of Henderson bill
The City of Henderson offers three main ways to pay your water, sewer, and stormwater bill: online through their official website, by mail, or in person at their payment office. The fastest and most convenient method is online payment, which processes immediately and requires no postage or trip to an office. You can set up a one-time payment or enroll in automatic monthly payments so the bill comes out of your bank account on a date you choose.
To pay online, visit the City of Henderson's official utility billing portal. You will need your account number, which appears on your bill statement. The site accepts payment by bank account (ACH transfer) or debit card. Bank account payments typically have no fee, while debit card payments may carry a small processing charge — check the portal for current fees before you confirm.
If you prefer not to pay online, you can mail a check or money order to the address printed on your bill. Include your account number on the check so the payment reaches the correct account. Mail payments take longer to process than online payments, so allow at least one week for the payment to arrive and post to your account.
Key Takeaways
- Online payment through the City of Henderson's official portal is the fastest method and processes the same day you submit it.
- You can pay once or set up automatic monthly payments directly from your bank account at no fee.
- Debit card payments online may include a processing fee, so check the portal before you pay that way.
- Mailed checks should include your account number and take at least one week to post to your account.
- Your account number appears on your bill statement and is required for all payment methods.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date and late fees. Through the City of Henderson's online portal, you can authorize the city to withdraw your payment directly from your checking or savings account on a schedule you set. Most residents choose to have the payment come out a few days after their bill is issued, so they have time to review the charges before the money leaves their account.
To enroll, log into the online portal with your account number and create a username and password if you do not already have one. Navigate to the automatic payment or recurring payment section and enter your bank routing number and account number. You can change or cancel automatic payments at any time through the same portal, so there is no long-term commitment.
If you want to stop automatic payments, log back into the portal and remove the authorization. The city will not charge you again after you cancel. If you have questions about whether a payment went through, check your bank statement and the portal's payment history to confirm the transaction date and amount.
What to do if you cannot pay on time
If you know you will miss a due date, contact the City of Henderson's utility billing office before the bill becomes overdue. The city may be able to work out a payment plan that spreads the cost over several months, which keeps your service active while you catch up. Payment plans are not automatic — you have to request one, and the city will review your account to determine what arrangement is possible.
Late payments result in a penalty added to your bill. The amount of the penalty depends on how late the payment is, so paying even a few days late costs more than paying on time. If your bill goes unpaid for a long period, the city may shut off your water service. Reconnection requires payment of the full overdue amount plus a reconnection fee.
If you are struggling with the cost of your bill, ask the utility office about any assistance programs that may be available. Some programs help low-income households with water and sewer costs. The office staff can tell you whether you may be able to participate and what information you need to provide.
Understanding your bill statement
Your City of Henderson utility bill shows your account number at the top, followed by the billing period (the dates the charges cover) and the due date. Below that, you will see separate line items for water usage, sewer charges, and stormwater fees. Each charge is calculated based on your meter reading or a flat rate, depending on the service.
Water charges are based on how many gallons you used during the billing period. The bill shows your current meter reading and your previous reading, so you can see exactly how much water was consumed. Sewer charges are usually tied to water usage — the city assumes that most water that enters your home leaves through the sewer system. Stormwater fees are typically a flat monthly charge that helps fund drainage and flood prevention infrastructure.
If a charge seems wrong, check your meter reading against the bill. If you believe there is an error, contact the utility billing office with your account number and the specific charge you question. The office can review your account history and explain how the charge was calculated.
Paying in person at the City of Henderson office
You can walk in and pay your bill at the City of Henderson's utility billing office during business hours. The office accepts cash, checks, and debit cards. Paying in person means your payment posts to your account the same day, and you receive a receipt immediately. This method works well if you prefer to handle bills face-to-face or if you do not have online access.
The office location and hours are listed on your bill statement and on the city's website. Bring your account number or your bill statement so the staff can locate your account quickly. If you are paying someone else's bill, bring their account number or bill statement as well.
Updating your account information
If you move, change your mailing address, or want to add a second contact person to your account, log into the online portal or call the utility billing office. Keeping your address current ensures you receive your bill on time and do not miss payment deadlines. If you have a second property owner or manager, you can authorize them to view the account or make payments on your behalf.
If you are selling your home or moving out, notify the city at least a few days before your move date. The city will schedule a final meter reading and send you a closing bill for any remaining balance. You are responsible for paying that final bill even after you move, so make sure the city has a forwarding address where they can send it.
Frequently Asked Questions
Can I pay my bill over the phone?
The City of Henderson does not offer phone payment directly, but you can call the utility billing office to ask about payment options or to set up a payment plan if you are having trouble paying on time. The office staff can answer questions about your bill and guide you to the online portal or in-person payment location.
What happens if I pay late?
Late payments result in a penalty charge added to your bill. The longer the payment is overdue, the larger the penalty. If your bill remains unpaid for an extended period, the city may shut off your water service. You will have to pay the full overdue amount plus a reconnection fee to restore service.
Is there a fee to pay online?
Bank account (ACH) payments online have no fee. Debit card payments may include a processing fee set by the payment processor. Check the City of Henderson's online portal before you submit a debit card payment to see the current fee amount.
Can I change my automatic payment date?
Yes. Log into the online portal and update your automatic payment schedule at any time. You can also cancel automatic payments and switch to one-time payments whenever you choose.
What if I think my water bill is too high?
Check your meter reading on the bill against your previous bill to see if usage increased. A sudden spike may indicate a leak — check your toilets, faucets, and outdoor hose connections. If you believe the meter reading is wrong, contact the utility billing office with your account number and they can review your account history and discuss next steps.