Where to pay your Farmington water, sewer, and electric bill
The City of Farmington offers several ways to pay your utility bill. You can pay online through the city's website, by phone, by mail, or in person at the Utility Billing Department. The fastest and most convenient option for most people is online payment through the city portal, which processes immediately and requires no stamps or envelopes.
To pay online, you will need your account number (found on your bill) and a valid payment method — debit card, credit card, or bank account. The city's website is the official place to set this up, and there are no extra fees for online payments made directly through the city system.
If you prefer to speak with someone before paying, the Utility Billing Department answers calls during business hours. You can also visit their office in person to pay by check, money order, or card. Mail payments should be sent to the address printed on your bill, and you should allow at least 10 business days for the payment to reach the city and post to your account.
Key Takeaways
- Online payment through the city website is the fastest method and posts to your account immediately with no additional fees.
- You will need your account number and a debit card, credit card, or bank account information to pay online.
- Phone and in-person payments are available during business hours at the Utility Billing Department.
- Mailed payments take at least 10 business days to process, so plan ahead to avoid late fees.
- The city does not charge extra fees for paying online directly through their system.
How to find your account number and bill details
Your account number appears in the upper right corner of your paper bill or in the account summary section of the online portal. This number is required for all payment methods except in-person payments, where you can show your bill instead.
If you have lost your bill or cannot locate your account number, you can call the Utility Billing Department and provide your address or phone number. They will look up your account and give you the number over the phone. You can also log into the city's online portal if you have already set up an account there.
Setting up automatic payments or paperless billing
The City of Farmington allows you to set up automatic payments so your bill is paid on the same day each month without you having to remember. This reduces the risk of late payments and late fees. You can choose the payment date and the payment method — bank account or card — when you set it up.
Paperless billing means the city will send your bill by email instead of by mail. This is faster (you receive it sooner) and reduces clutter. To switch to paperless billing, log into your online account or call the Utility Billing Department to request the change. Both automatic payments and paperless billing can be managed through the city's online portal.
What to do if you receive a late notice or disconnect warning
If your bill becomes overdue, the city will send you a notice. The notice will state how many days you have to pay before the city may disconnect your water or electric service. This timeline varies depending on the type of bill and local regulations, so read the notice carefully.
If you receive a disconnect warning, contact the Utility Billing Department immediately. Explain your situation and ask about payment plans or hardship programs. The city may be willing to work with you to set up a schedule rather than disconnect service. Paying even a partial amount quickly can sometimes delay or prevent disconnection while you arrange the rest.
If your service is disconnected, there is usually a reconnection fee in addition to the unpaid balance. Reconnection can take several business days, so it is far better to contact the city before that happens.
Understanding your Farmington utility bill
Your bill shows charges for water, sewer, and electric service (if you receive all three from the city). Each service has its own section with the amount used, the rate, and the total charge. The bill also shows any previous balance, payments received, and the total amount due.
Water and sewer charges are usually based on the amount of water you used that month, measured in gallons. Electric charges depend on kilowatt-hours used. Both services may include a base or fixed charge that you pay every month regardless of usage, plus variable charges based on consumption. Some bills also show adjustments or credits if you overpaid in a previous month.
If a charge seems wrong or you do not understand a line item, call the Utility Billing Department and ask them to explain it. They can tell you whether the charge is correct or whether there is an error to fix.
Payment options comparison
| Payment Method | How Long It Takes | Extra Fees | When to Use It |
|---|---|---|---|
| Online through city website | Immediate | None | You want the fastest option with no extra cost |
| Phone | Same day or next business day | None | You prefer to speak with someone or have questions |
| In person at Utility Billing Department | Same day | None | You want to pay by check or prefer face-to-face contact |
| 10+ business days | Postage stamp | You do not have internet access or prefer traditional mail |
Frequently Asked Questions
Can I pay my bill with a credit card online without extra fees?
Yes, if you pay through the City of Farmington's official website, there are no extra fees for credit card payments. Some third-party payment services charge convenience fees, but the city's direct portal does not.
What happens if I pay late?
Late fees are added to your bill if payment is not received by the due date shown on your statement. The amount of the late fee varies. If you are going to be late, contact the Utility Billing Department before the due date to discuss options.
How do I change my mailing address for my bill?
Call the Utility Billing Department or update your address through the online portal. Changes usually take effect on your next bill. If you are moving soon, update your address at least a week before you leave so bills do not go to the wrong place.
Can I set up a payment plan if I cannot pay the full amount right now?
Contact the Utility Billing Department to discuss your situation. The city may offer a payment arrangement that lets you pay over time rather than all at once. The sooner you call, the more options you may have.
Where is the Utility Billing Department located and what are their hours?
The Utility Billing Department is located in Farmington. Call the main city number or check the city website for the exact address, phone number, and current business hours, as these can change seasonally or due to holidays.