High Point's Online Bill Payment System

High Point, North Carolina residents can pay water, sewer, and stormwater bills through the city's online portal at highpointnc.gov. The system accepts payments 24 hours a day, 7 days a week. You'll need your account number (printed on your bill) and a bank account or debit card to complete a payment.

The city does not charge a fee for online payments made through their official portal. This is the fastest way to pay if you want confirmation the same day. Payments typically post to your account within one business day.

If you don't have internet access or prefer not to pay online, High Point also accepts payments by phone, mail, and in person at City Hall. Each method has different processing times and requirements.

Key Takeaways

  • Pay online at highpointnc.gov using your account number and a bank account or debit card, with no fee charged by the city.
  • Phone payments go to the city's automated system or a live representative during business hours, and typically post within one to two business days.
  • Mail payments should be sent to the address on your bill and allow 7 to 10 days to reach the city and post to your account.
  • In-person payments at City Hall are processed immediately, but you must visit during regular business hours with your bill or account number.
  • Set up automatic recurring payments through the online portal if you want the same amount deducted on the same date each month.

Paying by Phone or Automated System

High Point's automated phone system lets you pay 24 hours a day without speaking to anyone. Call the number listed on your bill to enter your account number and payment amount. You'll need a bank account or debit card ready. The system confirms your payment immediately, though it may take one to two business days to post.

If you prefer to speak with someone, you can call during City Hall's business hours (typically Monday through Friday, 8 a.m. to 5 p.m.) to pay over the phone with a representative. Ask your bill or the city website for the exact phone number and current hours, as these can change seasonally.

Mailing a Check or Money Order

You can mail a check or money order to the address printed on your water bill. Always include your account number on the check itself, not just in the envelope. Mail payments take longer than other methods—typically 7 to 10 days to arrive and post to your account.

If you're close to a due date, mailing is risky because the payment must be received and processed before the deadline to avoid a late fee. Online or phone payment is safer if your due date is within two weeks.

Paying in Person at City Hall

You can walk into High Point City Hall and pay your bill at the counter during business hours. Bring your bill or have your account number ready. Payment is processed immediately, and you'll receive a receipt on the spot. This method works well if you're already downtown or prefer to hand over payment directly.

City Hall's hours are usually Monday through Friday, 8 a.m. to 5 p.m., but confirm the exact hours and location on highpointnc.gov before you go. Some cities have extended hours one evening per week or offer Saturday hours during certain months.

Setting Up Automatic Payments

The online portal lets you schedule recurring payments so the same amount comes out of your bank account on the same date each month. This works only if your bill amount stays roughly the same month to month. Set it up once, and you won't have to remember to pay.

If your bill varies significantly (for example, if you use much more water in summer), automatic payments can cause you to overpay some months and underpay others. Check your bill each month to make sure the automatic amount still makes sense. You can pause or cancel automatic payments anytime through the portal.

What to Do If You Can't Pay on Time

Contact High Point's water billing office as soon as you know you'll miss a due date. The city may offer a payment plan that lets you spread the balance over several months instead of paying it all at once. Late fees and service disconnection are possible if you don't pay, so reaching out early gives you more options.

If you're struggling with your bill, ask about any hardship programs or assistance resources the city offers. Some utilities have partnerships with nonprofits or government agencies that help residents in financial difficulty. The billing office can tell you what's available in High Point.

Reading Your High Point Water Bill

Your bill shows your account number, the amount due, and the due date at the top. Below that, you'll see charges broken down by service: water, sewer, and stormwater. Each service is measured in units (usually per 1,000 gallons) and multiplied by the rate for that service.

The bill also lists your meter reading from this month and last month, so you can see how much water you actually used. If the number seems wrong—for example, if you were away all month but the bill shows heavy use—contact the city to report a possible meter error. They can investigate and adjust your bill if there's a problem.

Frequently Asked Questions

Is there a fee to pay online through the city's website?

No. High Point does not charge a fee when you pay through highpointnc.gov. Some third-party payment processors charge fees, but the city's official portal is free.

How long does it take for an online payment to show up on my account?

Online payments typically post within one business day. If you pay late in the evening or on a weekend, it may take until the next business day to appear. Always pay at least one business day before your due date to be safe.

Can I pay someone else's High Point water bill?

Yes, you can pay online or by phone if you have the account number. In person, you may need to show the bill or provide the account number. Call ahead to confirm what information the city needs to process a payment for another person's account.

What happens if I pay too much?

The overpayment stays on your account as a credit and reduces your next bill. If you want a refund instead, contact the billing office to request one. Refunds typically take two to four weeks to process.

Can I set up automatic payments for a different amount each month?

No. The automatic payment system deducts the same amount every month. If your bill varies, you'll need to adjust the automatic payment amount manually each month or pay manually when the bill arrives.