Where to pay your City of Moore bill
The City of Moore offers several ways to pay your water and utility bill. You can pay online through the city's official website, by phone, by mail, or in person at the City Hall payment office. Each method has different timing and processing speeds, so the right choice depends on when your bill is due and how you prefer to handle payments.
The fastest option is usually the online payment portal on the City of Moore website. You'll need your account number (found on your bill) and a bank account or debit card. Online payments typically process within one to two business days. If you're paying close to your due date, online is safer than mail because you can confirm the payment went through immediately.
Phone payments are also available and work the same day if you call before the payment deadline. Mail payments take seven to ten business days to reach the city and post to your account, so send them at least two weeks before your due date to avoid a late fee. In-person payments at City Hall are processed the same day you hand them over.
Key Takeaways
- Online payments through the City of Moore website process within one to two business days and let you confirm payment immediately.
- Mail payments take seven to ten business days to arrive, so send them at least two weeks before your due date to avoid late fees.
- You will need your account number from your bill to pay online or by phone.
- In-person payments at City Hall are processed the same day, and phone payments work the same day if you call before the deadline.
Setting up automatic payments
If you want to stop thinking about your water bill every month, the City of Moore allows you to set up automatic payments from your bank account. This means the city withdraws the amount due on a date you choose each month, and you don't have to remember to pay or worry about late fees from forgetting.
To set up automatic payments, log into the online portal with your account number and follow the prompts to link your bank account. You can change or cancel automatic payments at any time through the same portal. Some people set the payment for a few days after they get paid, so the money is there when the city withdraws it.
Automatic payments do not work if your account is in collections or if you have a past-due balance that the city is pursuing. You may need to bring your account current first before the city will let you enroll.
What to do if you can't pay on time
If you know you won't be able to pay by the due date, contact the City of Moore utility billing office before the deadline. The city may offer a payment plan that lets you split what you owe across several months instead of paying it all at once. Payment plans vary depending on how much you owe and your account history.
Late fees are added to your bill if payment arrives after the due date shown on your statement. The amount of the late fee depends on your bill total. If your account falls far enough behind, the city may shut off your water service. Calling ahead to discuss a payment plan is much better than waiting for a shutoff notice.
Some utility customers in Oklahoma may also have access to hardship programs or bill assistance through local nonprofits or community action agencies. The City of Moore billing office can tell you whether any programs serve your area.
Reading your City of Moore utility bill
Your bill shows your account number at the top, usually in the upper left corner. This is the number you need to pay online or by phone. The bill also lists your service address, the billing period (the dates the meter was read), and the due date for payment.
The charges section breaks down what you're paying for: water usage, sewer service, and any other services like trash collection or stormwater fees. Water usage is measured in units called hundred cubic feet (HCF). One HCF equals about 748 gallons. The bill shows how many HCF you used during the billing period and the rate per unit.
Look for the "Amount Due" line near the bottom of the bill. This is the total you need to pay by the due date. If there's a past-due amount from a previous bill, it will be listed separately and added to the current charges.
Updating your account information
If you move, change your phone number, or want to update the name on your account, you can make these changes online or by calling the City of Moore utility billing office. Updating your information makes sure you receive bills and shutoff notices at the right address.
If you're moving out of Moore, contact the billing office to request a final meter reading and closing statement. The city will calculate what you owe for the days you lived there and send you a final bill. If you've paid too much, the city will refund the difference, though refunds can take several weeks to process.
Checking your account balance and payment history
Log into the online portal with your account number to see your current balance, recent payments, and billing history. The portal shows which payments have posted and which are still pending. This is useful if you just paid and want to confirm the payment went through, or if you're trying to figure out why a payment hasn't shown up yet.
If a payment you made doesn't appear in your account within the timeframe promised (one to two days for online, same day for in-person), contact the billing office with your confirmation number or receipt. They can look up the payment and tell you when it will post.
Frequently Asked Questions
What is my account number and where do I find it?
Your account number is printed on your water bill, usually in the upper left corner or near the top. You need this number to pay online, by phone, or to check your balance. If you can't find your bill, call the City of Moore utility billing office and they can look up your account by your service address.
Can I pay my bill with a credit card?
Payment methods vary depending on how you pay. Online and phone payments typically accept debit cards and bank accounts. In-person payments at City Hall may accept cash, check, or debit card, but policies differ. Call the billing office to confirm which payment methods they take for your preferred payment method.
What happens if my water gets shut off?
If your account falls behind and the city shuts off your water, you'll need to pay the past-due balance plus any shutoff fees before service is restored. Shutoff fees are separate from late fees and add to what you owe. Contact the billing office immediately if you receive a shutoff notice to discuss a payment plan or other options.
How long does it take to get a refund if I overpaid?
Refunds for overpayments can take four to six weeks to process, depending on the city's billing cycle. You can check the status of a refund by logging into your account online or calling the billing office with your account number.
Can I dispute a charge on my bill?
If you think a charge is wrong, contact the City of Moore utility billing office with your account number and an explanation of the issue. They can review your meter reading and usage history. If there's an error, they will correct it and adjust your bill. If you believe the meter itself is faulty, the city can test it.