HRSD Virginia Beach bill payment options and where to send checks
Hampton Roads Sanitation District (HRSD) serves Virginia Beach and the surrounding area. You can pay your sewer bill online through their website, by phone, by automatic bank draft, or by mailing a check. Online payment is the fastest route and shows as posted within one business day. The district does not charge a fee for online payments made through their official portal.
Your bill arrives monthly and shows the amount due, the due date, and your account number. The due date is typically 15 days after the bill date. If you pay after the due date, HRSD adds a late fee to your next bill. Paying before the due date keeps you current and avoids these charges.
Key Takeaways
- Pay online at hrsd.com using your account number and a debit or credit card with no fee charged by HRSD.
- Mail payments to the address printed on your bill, and include your account number on the check or money order.
- Set up automatic monthly payments through your bank account to avoid missing due dates.
- Call HRSD customer service at 757-683-3000 to pay by phone or ask about payment arrangements if you cannot pay in full.
- Late payments trigger a fee added to your next bill, so paying by the due date saves money.
Paying online through the HRSD website
Go to hrsd.com and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You will need your account number, which appears on your bill. Enter your account number, then the amount you want to pay. The system will ask for a debit or credit card.
HRSD accepts Visa, Mastercard, American Express, and Discover. After you enter your card details and confirm the payment, you will see a confirmation number on screen. Write this down or take a screenshot. The payment posts to your account within one business day, and your next bill will reflect the payment.
If you cannot find the online payment link or your account number is not working, call HRSD customer service at 757-683-3000. They can walk you through the process or process a payment over the phone using the same card information.
Mailing a check or money order
Your bill includes a mailing address for payments. Write your account number on the check or money order — this is how HRSD matches the payment to your account. Mail payments to the address shown on your bill. Do not mail cash.
Mailed checks typically take 7 to 10 business days to arrive and post to your account. If your due date is coming up soon, mailing a check risks arriving late and triggering a late fee. For bills due within the next week, online payment or a phone payment is safer.
Keep a copy of the check or a photo of the front and back for your records. If a payment goes missing in the mail, you will have proof you sent it.
Setting up automatic monthly payments
Automatic payments remove the risk of forgetting a due date. You can set this up through HRSD's website or by calling 757-683-3000. The district offers two types of automatic payment: automatic bank draft (the district pulls the payment from your checking account on a set date each month) and automatic credit or debit card payment (charged to your card on a set date).
Bank draft is the most common option and has no fee. You will need to provide your bank account number and routing number. The payment is pulled on the date you choose — typically a few days before the due date. You can change or cancel automatic payments anytime by calling customer service.
If your bill amount changes month to month (which is normal for sewer bills), the automatic payment will charge the full amount due each month. Review your bill each month to make sure the amount is correct.
What to do if you cannot pay your full bill
If you cannot pay the full amount by the due date, call HRSD at 757-683-3000 before the due date arrives. Customer service can discuss payment arrangements or a partial payment plan. Paying something before the due date, even if it is not the full amount, shows good faith and may prevent a late fee from being added.
HRSD also has a Customer Assistance Program for households that meet income limits. This program can reduce your bill or provide other help. Ask customer service whether you may be may be able to access when you call.
Do not ignore a bill or wait for a shutoff notice. Sewer service shutoffs are rare but do happen, and reconnection fees apply. Calling early gives you more options.
Understanding your account number and bill details
Your account number is a unique identifier for your property's sewer service. It appears at the top of your bill and in the upper right corner. Always include this number when you pay, call, or write to HRSD. Without it, the payment may be delayed or applied to the wrong account.
Your bill shows the billing period (the dates the bill covers), the amount due, the due date, and any previous balance. If you see a charge you do not recognize, call customer service to ask about it. Some bills include a one-time charge for a repair or inspection, which will be explained on the bill.
Frequently Asked Questions
Does HRSD charge a fee to pay online?
No. HRSD does not charge a fee for online payments made through their website. Some third-party payment processors do charge fees, but the official HRSD portal does not.
What happens if I pay late?
A late fee is added to your next bill if you pay after the due date shown on your current bill. The amount of the late fee varies. Paying by the due date avoids this charge.
Can I pay my HRSD bill through my bank's bill pay service?
Some banks allow you to send a check through their bill pay system to HRSD. Check with your bank to see if this option is available. If you use this method, allow extra time for the check to arrive and post, since it goes through the mail.
How do I find my account number if I lost my bill?
Call HRSD customer service at 757-683-3000 with your address or phone number, and they will give you your account number. You can also log in to the HRSD website if you have set up an online account.
What if my payment was not posted to my account?
If you paid online and received a confirmation number, the payment should post within one business day. If it has been longer, call customer service with your confirmation number. If you mailed a check, allow 7 to 10 business days. If more time has passed, call to confirm it arrived.