Where to pay your Henrico County water bill
Henrico County offers several ways to pay your water and sewer bill. You can pay online through the county's bill pay portal, by phone, by mail, or in person at a payment location. The fastest and most convenient method is usually online, where you can set up a one-time payment or enroll in automatic monthly payments.
To pay online, visit the Henrico County Department of Public Utilities website and look for the bill payment section. You will need your account number, which appears on your bill. Online payments typically process within one to two business days if you pay before the due date shown on your statement.
If you prefer to pay by phone, call the Henrico County Department of Public Utilities customer service line. A representative can take your payment information over the phone and process it immediately. Keep your bill handy so you have your account number ready.
Key Takeaways
- Henrico County water bills can be paid online, by phone, by mail, or in person at designated payment locations.
- Online and phone payments process quickly, usually within one to two business days, and are the most reliable ways to avoid late fees.
- Your account number appears on your bill and is required for any payment method you choose.
- Setting up automatic monthly payments through the online portal removes the need to remember due dates and helps you stay current.
- If you are having trouble paying, contact Henrico County to ask about payment plans or hardship programs before your bill becomes overdue.
Paying by mail or in person
Mailing a check or money order is an option if you do not have internet access or prefer not to pay online. Write your account number on the check and mail it to the address shown on your bill. Allow at least one week for the payment to arrive and be processed, so send it well before the due date to avoid a late fee.
Some Henrico County locations accept in-person payments during business hours. Check the county website or call customer service to find the nearest payment location and confirm their hours. Paying in person guarantees your payment is received the same day, which is useful if your bill is due soon.
Setting up automatic payments
Automatic monthly payments are the easiest way to ensure you never miss a due date. Through the Henrico County online portal, you can authorize the county to withdraw your payment from your bank account on a date you choose each month. This works best if your bill amount stays roughly the same from month to month.
To enroll, log into your account on the county website and look for the automatic payment or recurring payment option. You will need to provide your bank account number and routing number. Once set up, the payment happens automatically, and you receive a confirmation each month.
If your bill varies significantly month to month, you can still use automatic payments but may want to review the amount before each withdrawal. Most systems allow you to adjust the payment amount or pause the service if needed.
Understanding your bill due date and late fees
Your bill shows a specific due date by which payment must be received. If payment arrives after that date, Henrico County typically charges a late fee. The amount of the late fee and any additional penalties should be listed on your bill or in the county's billing information.
If you cannot pay by the due date, contact the county immediately. Waiting until after the due date passes makes it harder to work out a solution. The earlier you reach out, the more options may be available to you.
What to do if you cannot pay on time
If you are struggling to pay your water bill, do not ignore it. Contact the Henrico County Department of Public Utilities and explain your situation. The county may offer a payment plan that lets you spread the cost over several months rather than pay the full amount at once.
Some localities also have hardship programs or assistance funds for households facing financial difficulty. Ask the customer service representative whether Henrico County has such a program and what the requirements are. Having your account number and a brief explanation of your situation ready will speed up the conversation.
If your service is at risk of being shut off, the county is required to provide notice before disconnection. This notice gives you time to make payment arrangements or seek assistance. Take any disconnection notice seriously and contact the county right away.
Finding your account number and bill information
Your account number is printed on your water bill, usually near the top or in a box labeled "Account Number" or "Service Account." You will need this number for any payment method — online, phone, mail, or in person. If you cannot find your bill, you can call customer service and provide your address instead, and they can look up your account.
Your bill also shows your current balance, the amount due, and the due date. Read these carefully to make sure you understand what you owe and when it is due. If anything on the bill looks wrong — a charge you do not recognize or an amount that seems too high — contact the county to ask about it before you pay.
Frequently Asked Questions
Can I pay my Henrico water bill with a credit card?
Payment methods vary by county and by the payment system they use. Check the Henrico County Department of Public Utilities website or call customer service to confirm whether credit card payments are accepted. Some online portals accept credit cards; others accept only bank account withdrawals or debit cards. Paying by credit card may also include a processing fee.
What happens if I pay late?
Late payments typically result in a late fee added to your bill. If you continue to miss payments, the county may shut off your water service after providing written notice. The exact timeline and fee amount should be in your billing documents or available from customer service.
How do I change my mailing address for my bill?
Contact the Henrico County Department of Public Utilities and provide your account number and new address. You can usually make this change by phone, online, or in person. Update your address as soon as you move to avoid missing bills.
Can I set up a payment plan if I owe multiple months?
Yes. Call the county and explain that you owe multiple months and cannot pay the full amount at once. Ask about a payment plan that spreads the debt over several months. The county may require you to pay a portion upfront and the rest in installments.
Where do I find the customer service phone number?
The phone number for Henrico County Department of Public Utilities customer service should be on your bill. You can also find it on the Henrico County government website under water and sewer services or utilities. Calling during business hours is usually faster than trying to reach someone by email.