WSSC Water bill payment options and where to send your money
WSSC Water (Washington Suburban Sanitary Commission) serves about 1.9 million people across Prince George's and Montgomery counties in Maryland. You can pay your bill online through your account, by phone, by mail, or in person at a payment center. The method you choose depends on how quickly you need the payment processed and whether you want to set up recurring payments.
Online payment through the WSSC Water website is the fastest and most flexible option — your payment posts within one business day, and you can schedule future payments in advance. Phone and mail payments take longer to process, typically three to five business days, so plan ahead if your bill is due soon.
Key Takeaways
- You can pay online at wsscwater.com using your account number, which appears on your bill, without creating a login if you prefer a one-time payment.
- Phone payments go through an automated system at 301-206-4666 or a customer service representative, and the payment takes three to five business days to post.
- Mail payments should be sent to the address on your bill, and you must include your account number on the check or money order to ensure it credits correctly.
- Setting up automatic payments through your bank account or credit card prevents missed payments, but you remain responsible if the payment fails to process.
- Late fees apply 30 days after the due date, and service can be disconnected if your account reaches 60 days past due.
Paying online through your WSSC Water account
The WSSC Water website at wsscwater.com has a "Pay My Bill" button on the homepage. You do not need to create an account or log in — you can make a one-time payment by entering your account number (found on your bill), the amount due, and your payment method. The site accepts debit cards, credit cards, and electronic bank transfers.
If you want to set up recurring automatic payments or view your payment history, you will need to create a free online account. Once logged in, you can schedule payments for future dates, which is useful if you want to pay on the same day each month. Online payments typically post within one business day, so this is the best option if your bill is due within a few days.
Be aware that credit card payments may include a convenience fee — WSSC Water does not charge this fee, but the payment processor does. The fee amount varies depending on the processor and is shown before you confirm the payment.
Paying by phone
You can pay by phone 24 hours a day, seven days a week by calling 301-206-4666. An automated system will ask for your account number and payment amount. If you prefer to speak with a representative, you can stay on the line or call during business hours (Monday through Friday, 7 a.m. to 6 p.m., and Saturday 8 a.m. to 4 p.m., Eastern time).
Phone payments are processed through the same system as online payments and take three to five business days to post to your account. Have your account number and payment method (debit card or bank account information) ready before you call. If you are paying from a bank account, you will need your routing number and account number.
Paying by mail
To pay by mail, write a check or money order and include it with your bill stub or a separate note that shows your account number. Mail it to the address printed on your bill — this address may vary depending on your service area within the WSSC Water territory. Do not mail cash.
Mail payments take longer to process than online or phone payments, typically five to seven business days from the date WSSC Water receives your envelope. To avoid late fees, mail your payment at least one week before the due date. Keep a record of when you mailed the payment in case there is a delay.
If you do not have your bill or the mailing address, you can find it on the WSSC Water website or by calling customer service at 301-206-4666.
In-person payment at WSSC Water locations
WSSC Water operates payment centers in Laurel and Silver Spring, Maryland, where you can pay in person during business hours. Payments made in person are typically posted the same day. You can pay with cash, check, debit card, or credit card at these locations.
The Laurel office is located at 14501 Sweitzer Lane, Laurel, MD 20707, and the Silver Spring office is at 13601 Wisteria Drive, Silver Spring, MD 20904. Both are open Monday through Friday, 7 a.m. to 6 p.m., and Saturday 8 a.m. to 4 p.m. Bring your account number or bill with you.
Setting up automatic payments and avoiding late fees
Automatic payments remove the risk of forgetting to pay your bill. You can set them up through your online WSSC Water account or by calling 301-206-4666. You choose the payment date and amount, and the payment is deducted from your bank account or charged to your card on that date each month.
Late fees begin 30 days after your bill's due date. If your account reaches 60 days past due, WSSC Water may disconnect your water service. Even if you set up automatic payments, you are responsible for ensuring the payment goes through — if your bank account does not have sufficient funds or your card is declined, the payment will fail and late fees will still apply.
If you are having trouble paying your bill, contact WSSC Water customer service to discuss payment arrangements or to learn about hardship programs that may be available in your area.
What to do if your payment does not post or you need a receipt
Online and phone payments usually post within one business day, but occasionally a payment may be delayed or rejected. Check your account online or call 301-206-4666 to confirm the payment was received. If a payment failed, the system will typically tell you why — for example, an incorrect account number or insufficient funds.
If you need a receipt or proof of payment, online payments generate a confirmation number immediately after you submit them. Keep this number for your records. For mail payments, your cancelled check serves as a receipt. For phone payments, write down the confirmation number provided by the automated system or representative.
If a payment was deducted from your account but does not appear on your WSSC Water bill after five business days, contact customer service with your confirmation number and the date the payment was made.
Frequently Asked Questions
Can I pay my WSSC Water bill with a credit card online?
Yes, WSSC Water accepts credit cards online at wsscwater.com, but the payment processor charges a convenience fee that is added to your payment. The fee amount is shown before you confirm the transaction. Debit cards and bank transfers do not have this fee.
What happens if I pay after the due date?
A late fee is added to your account 30 days after the due date. If your account reaches 60 days past due, WSSC Water may disconnect your water service. Contact customer service immediately if you cannot pay on time to discuss payment options.
How long does it take for a mailed check to post?
Mail payments typically take five to seven business days from the date WSSC Water receives your envelope. To be safe, mail your payment at least one week before the due date. Include your account number on the check so it credits to the correct account.
Can I set up automatic payments if I do not have an online account?
You can set up automatic payments by calling 301-206-4666 and speaking with a customer service representative. You will need your account number and banking information. You can also create a free online account at wsscwater.com to manage automatic payments yourself.
What should I do if my payment was rejected?
Check your account online or call 301-206-4666 to find out why the payment failed — common reasons include an incorrect account number, insufficient funds, or an expired card. Once you fix the problem, submit the payment again. If the payment was deducted from your account but rejected by WSSC Water, contact customer service with your confirmation number to request a refund.