The fastest way to pay Cricket online is through your account on Cricket's website or mobile app
You can pay your Cricket bill anytime by logging into your account at cricket.com, selecting the payment option, and entering your payment method. The same process works in the Cricket mobile app. Payments made before your due date (shown on your bill) post immediately and keep your service active. If you pay after the due date, your account may have a late fee added, though Cricket sometimes waives this for first-time late payments — call 1-844-839-9969 to ask.
You do not need to create a new account to pay; if you are already a Cricket customer, you log in with the phone number and password you use to manage your service. If you have forgotten your password, the login page has a "Forgot Password" link that will send a reset to your email or phone.
Payment goes through immediately when you submit it online, so you will see the charge on your card or bank account right away. Your bill will update to show the payment within a few minutes, and your service will stay on as long as the payment clears before midnight on your due date.
Key Takeaways
- Log into cricket.com or the Cricket app with your phone number and password, then select "Pay Bill" to make a payment online.
- Payments made before your due date keep your service active and post immediately to your account.
- You can pay with a debit card, credit card, or bank account; Cricket does not charge a fee for online payments.
- If you miss your due date, call 1-844-839-9969 to ask whether a late fee can be removed.
- Autopay can be set up in your account settings to pay your bill automatically each month on the due date.
What payment methods Cricket accepts online
Cricket takes debit cards, credit cards, and direct bank transfers (ACH payments). You enter the card number or bank account and routing number during checkout. Cricket does not charge you a fee for any of these payment methods — the amount you see is what you pay.
If you use a credit card, your credit card company may charge you a cash advance fee or treat it as a purchase depending on their terms; that fee comes from your card issuer, not Cricket. Debit cards and bank accounts do not trigger these extra charges.
Setting up autopay so you never miss a due date
Autopay charges your chosen payment method on your due date each month without you having to log in. To set it up, log into your Cricket account, go to "Account Settings" or "Billing," and look for "Autopay" or "Auto Pay." Select your payment method (debit card, credit card, or bank account) and confirm. Cricket will send you a confirmation email.
You can turn off autopay anytime by going back to the same settings and selecting "Remove" or "Disable." If you turn it off, you will need to pay manually each month or your service may be suspended after your due date passes. Autopay does not lock you into a contract; it is just a convenience feature you can stop whenever you want.
What to do if your payment does not go through
If your payment is declined, Cricket will show an error message on the payment screen. Common reasons include an expired card, insufficient funds, or a mismatch between the address on your card and the address in your Cricket account. Check that your card has not expired and that you have enough money in your account or available credit.
If the problem persists, call Cricket customer service at 1-844-839-9969. They can tell you the exact reason the payment failed and help you use a different payment method. Do not wait to resolve this — if your bill stays unpaid past your due date, Cricket may suspend your service.
How to find your due date and bill amount before you pay
Your due date and current balance appear on your bill, which you can view online by logging into cricket.com and selecting "View Bill" or "Billing." The due date is usually the same day each month. If you have autopay on, Cricket will charge you on that date automatically.
You can also see your balance and due date in the Cricket mobile app under "Account" or "Billing." If you are not sure when your bill is due, call 1-844-839-9969 and a representative can tell you.
Paying by phone or mail if you prefer not to use the website
If you do not want to pay online, you can call 1-844-839-9969 and a Cricket representative will take your payment over the phone using a debit card, credit card, or bank account. This takes about five minutes and the payment posts immediately.
You can also mail a check or money order to the address on your bill. Write your phone number on the check so Cricket knows which account to credit. Mailed payments take 7 to 10 business days to reach Cricket's office and post to your account, so mail your payment at least two weeks before your due date to avoid a late fee.
What happens if you pay late or miss a payment
If your payment does not arrive by your due date, Cricket adds a late fee to your next bill. The amount varies but is usually between $5 and $10. More importantly, if your account stays unpaid for about 15 to 20 days after the due date, Cricket will suspend your service — you will not be able to make calls, send texts, or use data.
To restore service, you need to pay the full past-due balance plus any late fees. Call 1-844-839-9969 to pay and ask them to turn your service back on; this usually happens within a few minutes. If you know you will be late, call before the due date to see if Cricket can work out a payment plan or waive the late fee.
Frequently Asked Questions
Can I pay my Cricket bill with a prepaid card?
Yes, as long as the prepaid card has a Visa, Mastercard, American Express, or Discover logo. Enter the card number and expiration date the same way you would for a regular debit card. Make sure the card has enough balance to cover your bill amount.
Does Cricket charge a fee for paying online?
No. Cricket does not charge you anything extra for paying through their website, app, or by phone. You pay only your bill amount. Your card issuer or bank may charge their own fees depending on your account type, but that is separate from Cricket.
How long does it take for an online payment to show up on my bill?
Online payments post to your account within a few minutes. Your service stays active as long as the payment clears before midnight on your due date. If you pay after midnight on the due date, a late fee may be added even though the payment eventually goes through.
What if I want to change my autopay payment method?
Log into your Cricket account, go to Account Settings or Billing, find Autopay, and select "Edit" or "Change Payment Method." Enter your new card or bank account information and save. The next autopay charge will use the new method.
Can I pay someone else's Cricket bill online?
You can pay a bill online only if you have the account holder's login information. If you do not, call 1-844-839-9969 and a representative can take a payment over the phone for that account number. Have the account phone number ready.