Pay your Cricket bill through the Cricket website or mobile app in minutes
You can pay your Cricket Wireless bill online using the Cricket website or the My Cricket mobile app. Both routes let you make a one-time payment right away without calling customer service or visiting a store. You'll need your account number and a debit card, credit card, or bank account details to complete the payment.
The fastest method is the mobile app if you already have it installed. The website works just as well if you prefer to pay on a computer. Either way, your payment posts within one business day in most cases.
Key Takeaways
- You can pay online through the Cricket website (cricketwireless.com) or the My Cricket app using a debit card, credit card, or bank account.
- One-time payments made before 11:59 p.m. ET usually post to your account by the next business day.
- You can set up automatic payments through the same login so your bill pays on the same date each month without you taking action.
- If you pay by bank account transfer, Cricket charges no fee; credit and debit card payments may include a processing fee depending on your payment method.
- Payments made on a weekend or holiday post on the next business day, so plan ahead if your due date falls on a Friday or holiday.
Steps to pay through the Cricket website
Go to cricketwireless.com and sign in with your phone number and password. If you don't have a login yet, you'll need to create one using your phone number and the last four digits of your Social Security number or the account PIN you set up when you opened your account.
Once you're logged in, look for "Pay Bill" or "Make a Payment" — the exact wording varies slightly depending on your account type. Click that option and enter the amount you want to pay. You can pay the full balance due, the minimum payment, or any amount in between.
Select your payment method: debit card, credit card, or bank account. Enter the card or account details, review the payment summary, and confirm. You'll see a confirmation number on screen and receive an email receipt. Keep that confirmation number in case you need to reference the payment later.
Steps to pay through the My Cricket app
Download the My Cricket app from the Apple App Store or Google Play Store if you don't have it. Open the app and sign in with your phone number and password using the same credentials as the website.
Tap the "Pay Bill" or "Payments" tab — the location depends on which version of the app you have. Enter the payment amount, select your payment method, and enter your card or bank account details. Review the summary and tap to confirm the payment.
You'll receive a confirmation number and an email receipt. The app also stores your payment history, so you can check past payments anytime by going to your account or payment history section.
Payment methods and fees
Cricket accepts debit cards, credit cards, and direct bank account transfers. Bank account payments (also called ACH or electronic check) typically have no fee. Credit and debit card payments may include a processing fee; the exact amount depends on your card issuer and Cricket's current fee structure, so you'll see the fee amount before you confirm the payment.
If the fee surprises you, you can cancel that payment and choose bank account transfer instead. The trade-off is that bank transfers take one to two business days to post, while card payments usually post within one business day.
Set up automatic payments to avoid late fees
You can set up automatic payments so your bill pays on the same date each month without you having to log in. Go to your account settings on the Cricket website or app, find "Autopay" or "Automatic Payments," and turn it on. Choose the date you want the payment to come out each month and select your payment method.
Automatic payments pull from your chosen method on that date every month. You can change or cancel autopay anytime through your account settings. If you turn off autopay, you'll need to pay manually each month or your account may become past due.
Many people set autopay to the day after they get paid or the day after their paycheck deposits, so the money is there when Cricket pulls it. That reduces the risk of a payment bouncing or failing.
What to do if your payment doesn't go through
If your payment fails, you'll receive an email or text message from Cricket explaining why. Common reasons include insufficient funds, an expired card, or a mismatch between the address on your payment method and the address on your Cricket account.
Try paying again with a different payment method or update your card information if it has expired. If you're using a debit card and funds are available, wait a few hours and try again — sometimes a temporary hold on your account can cause a payment to fail the first time.
If the payment still doesn't go through and your bill is now past due, contact Cricket customer service at 1-855-274-2538 to discuss payment options. They can tell you whether your service will be suspended and may offer a brief extension if you're working on getting the payment to go through.
Timing and when payments post
Payments made before 11:59 p.m. ET on a business day usually post within 24 hours. Payments made after 11:59 p.m. ET or on a weekend or holiday post on the next business day. So if you pay on Friday evening, the payment likely won't post until Monday.
If your bill is due on a Friday and you're cutting it close, pay by Wednesday or Thursday to be safe. If you pay after the due date, you may see a late fee added to your next bill even if the payment eventually posts. Automatic payments avoid this problem because they come out on a set date you choose in advance.
Frequently Asked Questions
Can I pay my Cricket bill by phone?
Yes. Call Cricket customer service at 1-855-274-2538 and a representative can take your payment over the phone using a debit card, credit card, or bank account. This method works if you don't have internet access or prefer to speak with someone, but it may take longer than paying online.
What if I don't remember my Cricket account password?
Go to cricketwireless.com and click "Forgot Password" on the login page. Enter your phone number and Cricket will send a password reset link to the email address on file. Follow the link to create a new password, then log in and pay your bill.
Can I pay someone else's Cricket bill online?
No. You can only pay a bill if you log in with the account holder's phone number and password. If you're not the account holder, ask them to log in and make the payment, or call Cricket customer service to discuss other options.
Is there a fee to pay my bill online?
Bank account transfers have no fee. Credit and debit card payments may include a processing fee that varies by card issuer. Cricket shows you the fee amount before you confirm the payment, so you can choose a different payment method if you want to avoid it.
What happens if I overpay my Cricket bill?
The overpayment stays on your account as a credit and applies to your next bill. You can also request a refund by contacting Cricket customer service, though this typically takes one to two billing cycles to process.