Pay your Cricket bill through the Cricket website, the mobile app, or by phone
Cricket Wireless lets you pay your bill in three main ways: online at www.cricketwireless.com, through the Cricket mobile app, or by calling their payment line. The online method is fastest if you have your account number and payment method ready. Phone payment takes longer but works if you do not have internet access or prefer speaking to someone.
Each method processes your payment the same day if you pay before the cutoff time, which is usually 11:59 p.m. Eastern Time. Payments made after that time or on weekends may post the next business day. You will receive a confirmation number immediately after payment, whether you pay online or by phone.
Key Takeaways
- Online payment through www.cricketwireless.com or the Cricket app is the fastest option and takes about five minutes if you have your account details ready.
- You can pay by phone by calling Cricket's payment line, though you will need your account number and a debit card or credit card.
- Payments posted before 11:59 p.m. Eastern Time process the same day; payments after that time or on weekends post the next business day.
- You can set up automatic payments so your bill is charged to your card or bank account on the same date each month.
- Cricket accepts major credit cards, debit cards, and bank account transfers, but does not accept cash or checks through their online system.
Paying online at www.cricketwireless.com
Go to www.cricketwireless.com and look for the "Pay Bill" or "Payments" link, usually at the top of the page. You will need to sign into your Cricket account using your phone number and password. If you do not have an account set up yet, you can create one by entering your phone number and following the prompts.
Once you are signed in, select the amount you want to pay. You can pay your full bill, a partial amount, or a specific dollar figure. Then choose your payment method: credit card, debit card, or bank account. Enter the card or account details and confirm the payment. You will see a confirmation number on the screen — write this down or take a screenshot for your records.
The entire process takes about five minutes. Your payment will show as pending immediately and will post to your account within one business day.
Using the Cricket mobile app to pay
Download the Cricket Wireless app from the Apple App Store or Google Play Store. Open the app and sign in with your phone number and password. Tap the "Pay Bill" or "Payments" section, which is usually on the home screen or in the menu.
Select your payment amount and payment method, then confirm. The app works the same way as the website and gives you a confirmation number immediately. Paying through the app is convenient if you are away from a computer or want to pay on your phone.
Paying by phone
Call Cricket's automated payment line at the number on your bill or on the back of your Cricket SIM card. Have your account number and a debit or credit card ready. The system will walk you through entering your payment amount and card details using your phone keypad.
If you prefer to speak to a person, you can call Cricket customer service and ask to make a payment. Wait times vary depending on how busy the line is. Payments made by phone are processed the same way as online payments and will post within one business day.
Setting up automatic payments
Automatic payments mean your bill is charged to your card or bank account on the same date each month, so you never have to remember to pay manually. To set this up, sign into your account at www.cricketwireless.com, go to the payment or billing settings section, and select "Auto Pay" or "Automatic Payments."
Choose whether you want to pay your full bill each month or a set dollar amount. Enter your payment method and confirm. You can change or cancel automatic payments at any time through your account settings. Cricket will send you a reminder email a few days before each automatic payment is charged.
Payment methods Cricket accepts
Cricket accepts Visa, Mastercard, American Express, and Discover credit and debit cards. You can also pay using a bank account transfer (ACH), which pulls money directly from your checking or savings account. Cricket does not accept cash, checks, or money orders through their online or phone payment systems.
If you want to pay with cash, you can visit a Cricket retail store or an authorized retailer and ask to make a payment in person. Retail locations vary by area, so check the Cricket website for a store locator near you.
What to do if your payment does not post
If you paid online or by phone but do not see the payment on your account within two business days, check your confirmation number first. This number proves you made the payment. Sign back into your account and look at your payment history to see if the transaction appears there.
If the payment still does not show, contact Cricket customer service with your confirmation number. They can look up the payment in their system and tell you whether it is still processing or if there was an error. Do not make a second payment until you confirm the first one did not go through, or you may pay twice.
Frequently Asked Questions
Can I pay my Cricket bill before my due date?
Yes. You can pay your bill at any time, even weeks before it is due. Paying early does not hurt your account and can help you stay ahead of your bill. Your next bill will still be due on your regular due date.
What happens if I pay late?
Cricket usually gives you a grace period of a few days after your due date before they charge a late fee or suspend your service. Check your bill or account for your exact due date and grace period. If your service is suspended, you can usually restore it by paying your full bill plus any late fees.
Can I set up automatic payments from a bank account instead of a card?
Yes. When you set up automatic payments, you can choose to link a checking or savings account instead of a credit or debit card. Cricket will pull the payment directly from your bank account on the date you choose each month.
Is there a fee to pay my bill online?
No. Cricket does not charge a fee for online or phone payments. All payment methods are free, whether you pay with a card or bank account.
Can I pay someone else's Cricket bill?
You can pay a bill if you have the account number and know the phone number associated with the account. You do not need to be the account holder to make a payment. Go to www.cricketwireless.com, select "Pay as Guest," and enter the phone number and account number, then proceed with payment.