How to pay your APS bill
APS (Arizona Public Service) offers four main ways to pay your bill: online through their website, by phone, by mail, or in person at a payment center. The fastest and most convenient method is online through your APS account — you can pay immediately without waiting for mail delivery or phone hold times. If you do not have internet access or prefer not to pay online, phone and mail are reliable alternatives, though mail payments take 7 to 10 business days to reach APS.
You will need your APS account number to pay, which appears on your bill or in your online account. If you set up automatic payments, your bill will be paid on the same date each month without you having to take action, though you should still review your bill each month to catch errors or unusual charges.
Key Takeaways
- APS bills can be paid online at aps.com, by phone at 1-844-277-4357, by mail to the address on your bill, or at an APS payment center in person.
- Online payment is the fastest option and shows as posted to your account within one business day, while mail payments take 7 to 10 business days.
- Automatic payments remove the need to remember due dates, but you should still check your bill each month for errors or rate changes.
- If you pay by mail, send your payment at least 10 days before the due date to avoid late fees.
- APS does not charge a fee for online payments made directly from your bank account, but credit card payments may include a processing fee.
Paying online through your APS account
To pay online, go to aps.com and log into your account using your username and password. If you do not have an online account yet, you can create one by clicking "Register" on the login page and entering your APS account number, email address, and a password. Once you are logged in, select "Pay My Bill" or "Make a Payment" and choose the amount you want to pay.
You will then choose your payment method. APS accepts payments from a checking or savings account (which has no fee), or from a credit or debit card (which may include a processing fee charged by the payment processor, not by APS). Enter your bank or card details and confirm the payment. Your payment will post to your account within one business day if you pay before 5 p.m. Arizona time on a business day; payments made after 5 p.m. or on weekends will post the next business day.
After you complete the payment, APS will show you a confirmation number. Write this down or take a screenshot in case you need to reference it later. You can also view all your past payments in your online account under "Payment History."
Setting up automatic payments
Automatic payments mean your bill is paid on the same date each month without you having to remember. To set this up, log into your APS account, go to "Billing" or "Payment Settings," and select "Automatic Payments" or "Recurring Payments." Choose the date you want the payment to come out (usually the due date or a few days before), and whether you want to pay the full bill amount or a fixed amount you specify.
APS will deduct the payment from your bank account or card on that date each month. You can change or cancel automatic payments at any time through your account. Even with automatic payments turned on, you should still review your bill each month to make sure the amount is correct and to catch any billing errors or rate changes.
Paying by phone
To pay by phone, call APS at 1-844-277-4357. A representative will ask for your account number and the amount you want to pay. You can pay from a checking or savings account, or from a credit or debit card. The representative will confirm your payment method details and give you a confirmation number. Phone payments are available 24 hours a day, 7 days a week.
Phone payments post to your account within one business day, the same as online payments. Keep your confirmation number for your records. If you have questions about your bill or your account while you are on the phone, you can ask the representative, though they may transfer you to a different department depending on your question.
Paying by mail
To pay by mail, write a check or money order for the amount due and include it with the payment stub from your bill. The payment stub has your account number printed on it, which helps APS match your payment to your account. Mail your payment to the address shown on your bill — this address is for payments only and is different from the mailing address for other correspondence.
Mail payments take 7 to 10 business days to arrive and be processed. To avoid a late fee, mail your payment at least 10 days before the due date. Do not send cash by mail. If you do not have the payment stub, you can still mail a check with your account number written on it, but including the stub speeds up processing.
In-person payment at APS locations
APS has payment centers in several Arizona locations where you can pay in person during business hours. You can pay with cash, check, debit card, or credit card. To find the nearest payment center, go to aps.com and search for "Payment Centers" or call 1-844-277-4357 for a list of locations near you.
In-person payments are posted to your account the same day you pay. This option is useful if you prefer to pay with cash or if you want to speak with someone in person about your bill or account. Hours vary by location, so check before you go.
What to do if you cannot pay your full bill
If you are having trouble paying your bill, contact APS before your due date. APS offers a budget billing plan that spreads your annual costs into equal monthly payments, which can make bills more predictable. You can also ask about a payment arrangement, which lets you pay part of your bill by the due date and the rest by a later date without a late fee.
If you are struggling with energy costs, APS has a low-income assistance program called the APS Community Services Program. You can also contact 211 Arizona (dial 2-1-1 or go to 211arizona.org) to learn about other energy assistance programs in your area. These programs may help with past-due bills or current bills, depending on your situation and income.
Avoiding late fees and service interruption
Your bill is due by the date shown on your statement. If you pay after that date, APS will charge a late fee, which is added to your next bill. If you do not pay within a certain number of days after the due date (usually around 20 days), APS may disconnect your service. A disconnection notice will be mailed to you before this happens, giving you time to pay or contact APS about a payment plan.
If your service is disconnected, you will need to pay the full past-due amount plus a reconnection fee to have it turned back on. To avoid this, pay on time or contact APS as soon as you know you will be late. Explaining your situation early gives you more options than waiting until after disconnection.
Frequently Asked Questions
Does APS charge a fee to pay online?
No fee is charged if you pay directly from a checking or savings account. Credit and debit card payments may include a processing fee, which varies depending on the payment processor. APS will show you the fee amount before you confirm the payment, so you can choose whether to proceed.
How long does it take for my payment to show up?
Online and phone payments post within one business day if made before 5 p.m. Arizona time on a business day. Mail payments take 7 to 10 business days. In-person payments post the same day. Always allow extra time if you are mailing a payment close to the due date.
Can I change my automatic payment date?
Yes. Log into your APS account, go to your payment settings, and update the date or amount. Changes take effect on your next scheduled payment. If you need to stop automatic payments immediately, you can cancel them through your account or by calling 1-844-277-4357.
What if I pay too much by mistake?
If you overpay, APS will credit the extra amount to your next bill. You can also request a refund by calling 1-844-277-4357, though a refund may take several weeks to process. Keeping a credit on your account is often simpler if you pay your bill regularly.
Can I pay someone else's APS bill?
Yes, you can pay another person's bill if you have their account number. You can pay online, by phone, by mail, or in person using their account number. The payment will be credited to their account. If you are paying for a family member or roommate, make sure they know you are doing this so they do not also pay the bill.