You can pay APS without an online account using phone, mail, or in-person payment methods

Arizona Public Service (APS) offers several ways to pay your bill that do not require you to log into an online account or create one. You can pay by phone, mail a check, visit a payment location in person, or set up automatic payments from your bank account. Each method works the same way — APS processes the payment and credits your account — but they differ in how fast the payment posts and what information you need ready.

The fastest non-online methods are phone payment and automatic bank transfer. Phone payment usually posts within one business day. Mailed checks take 7 to 10 business days from the time APS receives them. In-person payments at authorized locations typically post the same day or next business day, depending on the location and time of day you pay.

Key Takeaways

  • You can pay APS by phone at 1-844-251-4357 using your bill number and a debit or credit card, with no account login required.
  • Mailing a check to APS requires your account number on the check and takes 7 to 10 business days to post, but carries no card fees.
  • APS has authorized payment locations in Arizona where you can pay in person with cash, check, or card on the same day.
  • Setting up automatic payments through your bank account avoids the need to pay manually each month and does not require an APS online account.
  • Your bill number appears on your paper bill or in any APS email, so you can pay without logging in if you have received a bill.

Paying by phone with your bill number

Call APS at 1-844-251-4357 to pay by phone. You will need your bill number, which appears on your paper bill or in any email APS sends you. The phone line accepts debit cards and credit cards. The call takes about 5 minutes, and the payment posts to your account within one business day.

APS charges a convenience fee for phone payments made with a card. The fee varies but is typically a percentage of the amount you pay. If you want to avoid the fee, use one of the other methods instead. The phone line is open during APS business hours, which are generally Monday through Friday, 7 a.m. to 6 p.m. Arizona time.

Mailing a check directly to APS

Write a check payable to APS and mail it to the address shown on your bill. Your account number must appear on the check — write it in the memo line or on the front of the check so APS can match the payment to your account. Do not mail cash.

Mailed payments take 7 to 10 business days from the date APS receives them to post to your account. To avoid a late payment, mail your check at least 10 days before your due date. If your due date is approaching and you have not yet mailed the check, use phone payment or an in-person location instead. The mailing address is on your bill; if you do not have a recent bill, call 1-844-251-4357 to confirm the correct address.

Paying in person at authorized locations

APS has authorized payment locations throughout Arizona where you can pay in person. These include some grocery stores, pharmacies, and utility payment centers. You can pay with cash, check, or card at most locations. Payments made in person typically post the same day or the next business day, depending on when you pay and the location's processing schedule.

To find a payment location near you, call 1-844-251-4357 and ask for the nearest authorized payment center, or check your bill for a list of locations. Bring your bill number or account number with you. Some locations charge a small fee for in-person payments, so ask before you pay if you want to know the cost.

Setting up automatic payments from your bank account

You can arrange for APS to withdraw your payment automatically from your bank account each month without logging into an online account. Call 1-844-251-4357 and ask to set up automatic bank draft payments. You will need to provide your bank account number and routing number. APS will deduct the payment on or shortly after your due date each month.

Automatic bank payments do not carry a convenience fee and remove the need to remember to pay each month. If you want to change the payment amount or stop the automatic payments, call APS to make the change. You can also set up automatic payments through your own bank's bill pay feature, which sends a check from your bank to APS on a schedule you choose.

What information you need to pay without logging in

To pay any of these ways, you need your account number or bill number. Both appear on your paper bill. If you do not have a recent bill, you can call 1-844-251-4357 and provide your service address instead, and the representative will give you your account number.

For phone payments, have your debit or credit card ready. For mailed checks, write your account number on the check. For automatic bank payments, have your bank account and routing number ready. For in-person payments, bring your bill or account number and your payment method (cash, check, or card).

Avoiding late fees and service interruption

APS charges a late fee if your payment does not arrive by the due date shown on your bill. The late fee is a percentage of your bill amount. To avoid a late fee, make sure your payment method reaches APS by the due date. Phone and in-person payments post within one business day, so they are safest if your due date is soon. Mailed checks need 7 to 10 days, so mail them early.

If you miss a due date, APS may suspend your service after 20 days without payment. If your service is at risk, call 1-844-251-4357 right away to discuss a payment plan or other options. Paying immediately can prevent disconnection, even if you have already received a disconnection notice.

Frequently Asked Questions

Do I need to create an APS online account to pay my bill?

No. You can pay by phone, mail, in person, or automatic bank draft without ever creating an online account. All of these methods work with just your account number and a payment method.

What is the fastest way to pay without logging in?

Phone payment and in-person payment are the fastest. Both typically post within one business day. Phone payment is fastest if you cannot leave home; in-person payment is fastest if you want to avoid card fees.

Can I pay with cash without going online?

Yes, at authorized in-person payment locations. Call 1-844-251-4357 to find the nearest location that accepts cash. Some locations may charge a small fee for cash payments.

What happens if I mail my check but do not include my account number?

APS may not be able to match the payment to your account, which could delay crediting your bill. Always write your account number on the check in the memo line or on the front. If this happens, call 1-844-251-4357 to report the payment and provide your account number.

Can I set up automatic payments without calling APS?

You can set up automatic payments through your own bank's bill pay service without contacting APS. Your bank will send a check to APS on the schedule you choose. You can also call APS at 1-844-251-4357 to set up automatic bank draft payments directly.