You can pay Atlantic City Electric as a guest using their online portal, phone line, or mail — no account login required

Atlantic City Electric (ACE) lets you pay a single bill without setting up a customer account. This works if you have your bill in front of you and want to make a one-time payment. You will need your account number (printed on your bill) and the amount due, but you do not need to create a username or password.

The guest payment option is fastest online, but the company also accepts phone and mail payments. Each method takes a different amount of time and has different payment deadlines, so choose based on when your bill is due and how you prefer to pay.

Key Takeaways

  • Guest payments work online at the ACE website, by phone at 1-800-228-0123, or by mail to the address on your bill.
  • Online guest payments usually process the same business day if submitted before 5 p.m. Eastern time; phone payments process immediately.
  • You will need your account number and the amount you want to pay, but no login credentials.
  • Mail payments take 7 to 10 business days to reach ACE, so send them at least two weeks before your due date to avoid a late fee.
  • If you pay online or by phone and miss the deadline, you can still mail a check, but contact ACE first to confirm the amount owed (late fees may apply).

Paying online as a guest through the ACE website

Go to the Atlantic City Electric website and look for a "Pay My Bill" or "Make a Payment" button on the homepage. Click the option for guest or one-time payment (not the login area). You will be asked to enter your account number, which appears at the top of your bill, and the amount you want to pay.

The site will then ask for a payment method: debit card, credit card, or bank account. If you use a debit or credit card, ACE charges a convenience fee (the amount varies but is usually $2 to $4). Bank account payments typically have no fee. Enter your payment details and confirm the transaction. You should see a confirmation number on screen — write it down or take a screenshot.

Online payments submitted before 5 p.m. Eastern time on a business day usually post to your account the same day. If you submit after 5 p.m. or on a weekend, the payment will process the next business day. The money may take an additional 1 to 2 business days to clear from your bank, but ACE records the payment date as the day you submitted it online, so you will not be late.

Paying by phone without logging in

Call Atlantic City Electric's payment line at 1-800-228-0123. A representative or automated system will ask for your account number and the amount you want to pay. Have your bill in front of you so you can read the account number correctly.

You can pay by debit card, credit card, or bank account over the phone. Card payments usually incur a convenience fee; bank account payments typically do not. The payment processes immediately, and you will receive a confirmation number. Write down or remember this number in case you need to verify the payment later.

Phone payments are recorded as received on the day you call, so calling before your due date ensures you will not be marked late. The payment may take 1 to 2 business days to show up in your online account, but ACE's system records it as on-time as soon as the representative confirms it.

Paying by mail as a guest

Write a check or money order for the amount due. Do not send cash. On the check, write your account number in the memo line so ACE can match the payment to your bill. Include your account number on any letter you send with the payment.

Mail your payment to the address printed on your bill. This address is usually a lockbox (a processing center, not ACE's main office), and mail takes 7 to 10 business days to arrive. ACE records the payment date as the date they receive it, not the date you mail it, so send your check at least two weeks before your due date to be safe.

Keep a copy of the check or a photo of the front and back for your records. If your payment does not appear in your account within two weeks of mailing, call ACE at 1-800-228-0123 to confirm they received it.

What to do if you miss the payment deadline

If your bill is due and you have not paid, ACE will add a late fee (usually a percentage of the balance, but the exact amount depends on your bill size). Your service will not be shut off immediately, but if you remain unpaid for 30 days or more, ACE may send a disconnection notice.

Call 1-800-228-0123 right away to ask about the current amount owed, including any late fees. You can still pay by phone, online, or mail at this point. If you cannot pay the full amount, ask about a payment plan or hardship program — ACE may offer options to spread the cost over several months or to defer payment if you are facing a temporary hardship.

Convenience fees and payment method costs

Online and phone payments by credit or debit card usually cost $2 to $4 per transaction. Bank account payments (also called ACH or direct debit) typically have no fee. Mail payments have no fee — you only pay for the postage stamp.

If the convenience fee is a concern, use bank account payment online or by phone, or mail a check. The fee is charged by ACE's payment processor, not by the utility itself, so it applies no matter which payment method you choose (except mail and bank account).

Frequently Asked Questions

Do I need to create an account to pay my bill?

No. You can pay as a guest online, by phone, or by mail without logging in or creating a username. You only need your account number and the amount due.

How long does it take for my payment to show up in my account?

Online and phone payments usually show within 1 to 2 business days. Mail payments take 7 to 10 business days to arrive at ACE. ACE records the payment date as the day they receive it (or the day you submit it online), not the day it clears your bank.

What if I pay online but my bill is still showing as due?

Wait 1 to 2 business days for the payment to post. If it still does not appear, call 1-800-228-0123 with your confirmation number and ask them to verify the payment was received. Do not pay again — the first payment may still be processing.

Can I set up automatic payments without creating an account?

No. Automatic or recurring payments require you to create an account and enroll in autopay. One-time guest payments do not set up any future payments — you will need to pay each bill separately.

What happens if I mail a check and it gets lost?

Keep a photo or copy of the check for your records. If the payment does not appear within two weeks, call 1-800-228-0123 with the check number and amount. ACE can search their records and may ask you to stop payment on the original check and send a new one.