The fastest way to pay Atlantic City Electric online
Atlantic City Electric customers can pay their bill online through the company's website without calling or visiting a payment center. You log in to your account, enter the amount you want to pay, choose your payment method, and confirm — the whole process takes about five minutes.
The company accepts payments from a checking or savings account (ACH transfer), debit card, or credit card. If you pay by ACH from a bank account, there is no fee. Credit and debit card payments carry a fee that varies depending on the card type, usually between 2 and 3 percent of the amount you pay.
Payments made before 8 p.m. Eastern time on a business day typically post to your account the same day. Weekend and holiday payments post the next business day. You do not need to set up automatic payments to use the online portal — you can make one-time payments whenever you choose.
Key Takeaways
- Log in at the Atlantic City Electric website with your account number and password to access the online payment portal.
- ACH payments from a bank account have no fee, while credit and debit card payments charge a percentage of the amount paid.
- Payments submitted before 8 p.m. on a business day post the same day; weekend payments post the next business day.
- You can set up automatic recurring payments or make individual payments whenever you want without committing to a schedule.
- If you do not have an online account yet, you will need your account number and the service address to register.
Creating or accessing your Atlantic City Electric online account
If you have never logged in before, go to the Atlantic City Electric website and select the option to create a new account. You will need your account number (found on your paper bill), your service address, and a valid email address. The company will send you a confirmation email — click the link to activate your account, then set a password.
If you already have an account, simply log in with your username and password. If you forget your password, use the "Forgot Password" link on the login page and follow the prompts to reset it. Atlantic City Electric will send a reset link to the email address on file.
Some customers receive their bill by mail and have never created an online account. Your account number appears on the front of your bill, usually near the top left. That number is what you need to register — not your Social Security number or any other identifier.
Choosing your payment method and avoiding fees
Atlantic City Electric offers three payment methods through the online portal: ACH transfer from a bank account, debit card, and credit card. ACH transfers are the only option with no fee attached. The payment comes directly from your checking or savings account and typically posts within one business day.
Credit and debit card payments incur a processing fee. The exact fee depends on the card type — American Express, Visa, Mastercard, and Discover each have different rates. Before you confirm a card payment, the portal will show you the exact fee amount so you can decide whether to proceed or switch to ACH instead.
If you want to avoid fees entirely, set up an ACH payment. Even if you use a credit card for other bills to earn rewards, paying your electric bill by ACH from your bank account costs nothing and is just as fast.
Setting up automatic payments
Atlantic City Electric allows you to schedule recurring automatic payments so you never miss a due date. From your online account, select the option to set up autopay and choose how often you want to be charged — most customers choose monthly on the same date their bill is due.
You can set the payment amount as a fixed dollar figure or as the full balance due each month. If you choose a fixed amount, make sure it covers at least your minimum bill so you do not fall behind. You can change or cancel automatic payments at any time through your account settings.
Automatic payments still use the same payment methods available for one-time payments. If you set up autopay using ACH, there is no fee. If you use a card, the fee applies to each automatic payment just as it would to a manual payment.
What to do if your payment does not go through
If your online payment fails, the portal will show an error message explaining why — usually an incorrect account number, expired card, or insufficient funds in your bank account. Read the error carefully and correct the problem, then try again.
If you submitted a payment and it shows as pending but has not posted after two business days, log back into your account and check the payment history. Payments made on weekends or holidays take longer to process. If more than two business days have passed and the payment still shows pending, contact Atlantic City Electric customer service to confirm the payment went through.
Do not assume a failed payment means you are not responsible for the bill. If a payment does not post, you are still obligated to pay by the due date. Make a second payment attempt right away or call customer service for help.
Paying a past-due bill or late payment
If your bill is past due, you can still pay online through the same portal. The amount owed will include any late fees that Atlantic City Electric has added. When you log in, your account will show the total amount due, including any arrears and penalties.
Paying online does not stop a disconnection notice if one has already been issued. If your service is at risk of being shut off, call Atlantic City Electric immediately at the number on your bill to discuss a payment plan or other options. Some customers may have access to for hardship programs that can delay disconnection while you arrange payment.
Once you pay a past-due balance in full, your account returns to current status. Future bills will be due on the regular schedule. If you are struggling to pay your bill, ask about budget billing or income-based assistance programs when you call.
Keeping your online account secure
Use a strong password for your Atlantic City Electric account — at least 12 characters mixing uppercase and lowercase letters, numbers, and symbols. Do not use the same password you use for banking or email. Change your password every few months, especially if you share a computer with others.
Never enter your account information on a link from an email or text message, even if it appears to come from Atlantic City Electric. Scammers send fake emails claiming your account is locked or your payment failed, then direct you to a fake website to steal your login details. Always go directly to the Atlantic City Electric website by typing the address into your browser.
If you notice unauthorized payments or suspicious activity on your account, change your password immediately and call Atlantic City Electric customer service. The company can review your account history and help you report fraud.
Frequently Asked Questions
Can I pay my Atlantic City Electric bill without creating an online account?
Yes. You can pay by phone, by mail, or at an authorized payment location. Phone payments go through the automated system or a customer service representative. Mail payments should be sent to the address on your bill. Some grocery stores and check-cashing services also accept Atlantic City Electric payments in person.
What happens if I pay more than my bill amount?
The extra amount becomes a credit on your account. Atlantic City Electric will apply the credit to your next bill. If you move or close your account, you can request a refund of any remaining credit balance.
Is there a limit to how much I can pay online at one time?
Atlantic City Electric does not publish a specific online payment limit on their website. If you are trying to pay a very large amount and the system rejects it, contact customer service to ask about limits or arrange payment through another method.
Can I schedule a payment for a future date?
The online portal allows you to schedule payments in advance, though the exact number of days ahead varies. When you go to make a payment, you will see options to pay today or choose a future date. Select the date you want the payment to process.
Do I get a receipt when I pay online?
Yes. After you confirm your payment, the portal displays a confirmation number and receipt. You can print it or save it to your email. Your payment history also appears in your account, so you can log in anytime to see past payments and their dates.