How to pay your MyREC bill through their website
MyREC (Mountain Yampa Electric Cooperative) lets you pay your bill online at www.myrec.coop using their bill payment portal. You will need your account number, which appears on your paper bill or in any email from MyREC, and either a bank account or debit card to complete the payment.
The payment goes through immediately when you submit it. MyREC does not charge a fee for online payments made directly through their website, which makes this the cheapest way to pay if you want to avoid the phone or mail.
If you are paying for the first time, you may need to set up an online account before you can pay. This takes a few minutes and requires your account number and the zip code associated with your service address.
Key Takeaways
- MyREC's website payment portal at www.myrec.coop accepts bank account and debit card payments with no fee charged by the cooperative.
- You need your account number (found on your bill) and either a checking account or debit card to complete an online payment.
- Payments submitted online process immediately, so you do not have to wait for mail delivery or phone confirmation.
- You can set up automatic recurring payments through the same portal if you want your bill paid on the same date each month.
- MyREC also accepts payments by phone, mail, and in person at their office if the website is not convenient for you.
Setting up your MyREC online account
Before you can pay online, you need to create an account on the MyREC website. Go to www.myrec.coop and look for a link that says "Pay My Bill" or "Account Login" — this is usually near the top of the page.
Click the link to create a new account. You will be asked for your account number (the number on your bill), your service address zip code, and an email address where MyREC can send you confirmations. Create a password that you will remember, since you will use it each time you log in to pay.
Once your account is set up, you can log in anytime to view your current bill, see your payment history, and make a one-time payment or set up automatic payments.
Entering your payment information
After you log in, select the option to make a payment. MyREC will show you your current balance and ask how much you want to pay — you can pay the full amount due, a partial amount, or more than what you owe if you want a credit on your account.
Next, enter your bank account or debit card details. If you are using a bank account, you will need your routing number and account number, which you can find at the bottom of a check. If you are using a debit card, enter the card number, expiration date, and the three-digit security code on the back.
Review the payment details before you submit. Make sure the amount, account number, and payment method are all correct. Once you click submit, the payment is sent to MyREC and cannot be changed.
When your payment will show on your account
Payments made through the MyREC website are processed the same day you submit them during business hours. If you pay after 5 p.m. Mountain Time or on a weekend or holiday, the payment will process the next business day.
The payment should show as received on your MyREC account within one to two business days. If you are paying a bill that is due soon, make sure to pay at least two business days before the due date to avoid a late fee.
You will receive an email confirmation of your payment immediately after you submit it. Keep this confirmation for your records in case you need to show proof of payment later.
Setting up automatic payments so you never miss a due date
MyREC allows you to set up automatic recurring payments, which means your bill will be paid on the same date each month without you having to log in. This is useful if you want to avoid late fees or simply prefer not to think about paying your bill.
To set this up, log into your account and look for an option called "Autopay," "Automatic Payment," or "Recurring Payment." Choose the date you want the payment to come out each month — most people pick the date their paycheck arrives or a few days before their bill is due.
You can change or cancel automatic payments anytime by logging back into your account. If you cancel, make sure you have another way to pay your bill so it does not become overdue.
Other ways to pay if the website does not work for you
If you cannot pay online or prefer a different method, MyREC accepts payments by phone, mail, and in person. You can call MyREC's customer service line to pay over the phone with a bank account or debit card — the phone number is on your bill.
To pay by mail, write a check or money order payable to MyREC, include your account number on the check, and mail it to the address shown on your bill. Mail payments take longer to process than online payments, so send them at least one week before your due date.
You can also pay in person at MyREC's office during business hours. The office address and hours are listed on your bill and on their website. Paying in person is the fastest way to ensure your payment is received if you are cutting it close to the due date.
What to do if you see an error or your payment does not go through
If your payment is rejected, the website will show you an error message explaining why — usually because the bank account or card number was entered incorrectly, the account does not have enough funds, or the card has expired. Check the information and try again with the correct details.
If you submitted a payment and it does not show on your account after two business days, contact MyREC customer service. Have your confirmation email ready so you can give them the payment date and amount. They can look up the payment in their system and tell you whether it was received.
If MyREC charged you a late fee but you paid before the due date, call customer service to dispute it. Bring your payment confirmation so you can show them when the payment was submitted.
Frequently Asked Questions
Does MyREC charge a fee to pay online?
No. MyREC does not charge a fee when you pay through their website at www.myrec.coop. Some third-party payment processors charge fees, but MyREC's direct website payment is free.
Can I pay my MyREC bill with a credit card?
MyREC's website accepts debit cards and bank account payments, but not credit cards. If you want to use a credit card, you would need to call customer service to ask whether they accept credit card payments by phone, though this may have different terms than online payments.
What if I pay more than I owe?
The extra amount becomes a credit on your account. MyREC will apply it to your next month's bill, or you can request a refund by calling customer service. Credits usually stay on your account until you use them or close your service.
Can I schedule a payment for a future date?
The MyREC website does not show a scheduled payment option for future dates — payments process immediately when you submit them. If you want to pay on a specific future date, set up automatic payments instead and choose that date as your payment day.
What happens if I miss a payment?
MyREC will charge a late fee if your payment is not received by the due date shown on your bill. If you miss a payment, contact MyREC as soon as possible to discuss payment options. Cooperatives sometimes work with members who are having trouble paying, so it is worth calling before your service is disconnected.