Where and how to pay Potomac Edison
Potomac Edison, part of FirstEnergy, lets you pay your bill through their website, by phone, by mail, or in person at payment centers. The fastest route is their online portal at pe.firstenergycorp.com, where you can set up a one-time payment or enroll in autopay. You can also call their payment line at 1-888-544-4877 to pay by phone with a debit or credit card — no account login needed.
If you prefer not to use the internet or phone, you can mail a check to the address printed on your bill, or pay in person at a FirstEnergy payment center in your service area. Payment centers are located in Maryland and West Virginia; the company's website lists current locations and hours. Mail payments typically take 5 to 7 business days to post to your account, so send them early if your due date is approaching.
Key Takeaways
- Pay online at pe.firstenergycorp.com, by phone at 1-888-544-4877, by mail to the address on your bill, or in person at a FirstEnergy payment center.
- Autopay through the website removes the risk of late payments and works with a bank account or debit card.
- Phone and online payments post within one business day; mailed checks take 5 to 7 business days.
- If you cannot pay your full bill, contact Potomac Edison about budget billing or hardship programs before your account falls behind.
Setting up autopay to avoid missed payments
Autopay is the simplest way to ensure your bill gets paid on time every month. Log into your account at pe.firstenergycorp.com, go to the billing section, and select the autopay option. You can choose to pay the full bill amount or a fixed dollar amount each month, and you can change or cancel autopay anytime.
Autopay works with a checking or savings account (ACH transfer) or a debit card. ACH transfers are free and typically post within one business day. If you use a debit card, Potomac Edison may charge a small fee — check the website for current rates. You will receive an email confirmation each time a payment is processed, so you can track payments in your records.
Paying online without setting up autopay
If you want to pay online but prefer not to enroll in autopay, you can make a one-time payment through the same portal. Visit pe.firstenergycorp.com, log in with your account number and password, and select "Make a Payment." Enter the amount you want to pay and choose your payment method — bank account or debit card.
One-time online payments post to your account within one business day. You will see a confirmation number on screen immediately after you submit the payment; save or print this for your records. The payment will also appear in your account history on the website, so you can verify it was received.
Paying by phone or mail
To pay by phone, call 1-888-544-4877 and have your bill or account number ready. A representative will ask for your payment amount and debit or credit card information. Phone payments are processed immediately and you will receive a confirmation number. This method works 24 hours a day, 7 days a week.
To pay by mail, write a check or money order and include the payment stub from your bill. Mail it to the address printed on your bill — do not send cash. Write your account number on the check. Mail payments take 5 to 7 business days to post, so send your payment at least a week before the due date to avoid a late fee.
What to do if you cannot pay the full amount
If you are struggling to pay your bill, contact Potomac Edison before your account becomes past due. The company offers budget billing, which spreads your annual energy costs into equal monthly payments so your bill does not spike in winter or summer. You can request budget billing through your online account or by calling 1-888-544-4877.
Potomac Edison also has hardship programs for customers facing financial difficulty. These programs may include extended payment plans, bill forgiveness, or connections to community assistance. Call the company's customer service line to ask about programs in your area. The sooner you contact them, the more options you will have.
Understanding your bill due date and late fees
Your bill due date is printed on the front of your bill, usually 15 to 20 days after the bill is issued. If you pay after the due date, Potomac Edison will charge a late fee — the amount varies but is typically a percentage of your bill. Late fees are added to your next bill.
If your payment is more than 30 days late, the company may disconnect your service. You can avoid this by paying as soon as you receive your bill, setting up autopay, or contacting the company about a payment plan if you are having trouble. Reconnection fees apply if your service is shut off, so paying on time saves money in the long run.
Checking your payment history and account balance
Log into your account at pe.firstenergycorp.com to see your current balance, due date, and payment history. The website shows all payments you have made in the past 12 months, including the date and amount. If you set up autopay, you can also see upcoming scheduled payments.
You can download or print your bill from the website anytime, and you can change your contact information or billing address through your account settings. If you notice a payment that did not post or a charge you do not recognize, contact customer service at 1-888-544-4877 to dispute it.
Frequently Asked Questions
Is there a fee to pay my Potomac Edison bill online?
There is no fee to pay through the website using ACH (bank account transfer). If you pay with a debit or credit card online or by phone, Potomac Edison may charge a convenience fee. Check the payment page for current rates before you submit your payment.
How long does it take for my payment to show up on my account?
Online and phone payments post within one business day. Mail payments take 5 to 7 business days. If you are paying close to your due date, use online or phone payment to avoid a late fee.
Can I change my autopay amount or cancel it anytime?
Yes. Log into your account at pe.firstenergycorp.com, go to the autopay section, and update or cancel your enrollment. Changes take effect on your next billing cycle. You can also call 1-888-544-4877 to make changes over the phone.
What happens if I miss a payment?
A late fee will be added to your next bill. If your payment is 30 or more days late, Potomac Edison may disconnect your service. Contact the company immediately if you cannot pay to discuss a payment plan or hardship program.
Can I pay someone else's Potomac Edison bill?
You can pay online or by phone if you have the account number and authorization from the account holder. For security reasons, you cannot pay another person's bill by mail unless you are listed on the account. Call 1-888-544-4877 if you have questions about paying for someone else.