The fastest way to pay FirstEnergy is through their website at www.firstenergycorp.com, where you can use a bank account or debit card without a fee
FirstEnergy operates electric and natural gas utilities across Ohio, Pennsylvania, West Virginia, Kentucky, and Maryland. To pay online, log into your account on their website, select "Pay My Bill," and choose your payment method. The payment posts within one business day if you pay before 5 p.m. Eastern time on a weekday.
You can also pay by phone, mail, or automatic bank draft. Each method has different timing and fees, so the right choice depends on when your bill is due and how you prefer to manage payments.
Key Takeaways
- Paying online at www.firstenergycorp.com through your bank account or debit card is free and the fastest option, posting within one business day.
- Phone payments (1-800-633-4766) cost $2.50 and are useful if you cannot access the website or need to speak with someone.
- Mail payments take 7 to 10 business days to post, so send them at least two weeks before your due date to avoid a late fee.
- Setting up automatic bank draft through your account eliminates the need to remember payment dates and costs nothing.
- Late payments typically trigger a reconnection fee and may result in service disconnection after 30 days of non-payment.
Paying online through FirstEnergy's website
Go to www.firstenergycorp.com and click "Pay My Bill" in the top menu. You will need your account number (found on your bill) and a login password. If you do not have an online account yet, select "Create Account" and follow the prompts to set one up using your account number and service address.
Once logged in, you can pay immediately or schedule a payment for a future date. Choose your payment method: bank account (no fee) or debit card (no fee). Credit cards are not accepted online. Enter the amount you want to pay—you can pay the full balance or a partial amount. The payment will post within one business day if submitted before 5 p.m. Eastern time on a weekday.
Your confirmation number appears on screen immediately after payment. Write it down or take a screenshot. You can also view your payment history in your online account anytime.
Paying by phone or through automatic draft
Call FirstEnergy's payment line at 1-800-633-4766 to pay by phone. Have your account number and debit card or bank account information ready. Phone payments cost $2.50 per transaction and post within one business day. This option works if your internet is down or you prefer speaking with someone, though the fee adds up if you pay this way regularly.
To avoid paying fees and remembering due dates, set up automatic bank draft (also called autopay). Log into your online account, go to "Billing & Payments," and select "Enroll in AutoPay." Choose whether to pay the full bill each month or a fixed amount. The draft happens on the date you choose, usually around your bill due date. There is no fee for autopay, and you can change or cancel it anytime.
Paying by mail
If you prefer to pay by check or money order, mail your payment to the address printed on your bill. Do not send cash. Include your account number on the check or money order. Mail payments take 7 to 10 business days to reach FirstEnergy and post to your account, so send payment at least two weeks before your due date.
Write the mailing address exactly as it appears on your bill. If you move or your address changes, update it in your online account or call 1-800-633-4766 to avoid misdirected payments.
What happens if you miss a payment
FirstEnergy typically allows 30 days after your due date before disconnecting service. If you miss a payment, a late fee is added to your next bill. The amount varies by state and utility company within FirstEnergy, but late fees are usually between $5 and $15.
If your account reaches 30 days past due, FirstEnergy may send a disconnection notice. If you do not pay or contact them within the notice period (usually 10 days), they can shut off your service. To restore service after disconnection, you must pay the full past-due balance plus a reconnection fee, which ranges from $50 to $150 depending on your location.
If you cannot pay your full bill, contact FirstEnergy immediately at 1-800-633-4766. They may offer a payment plan that lets you spread the balance over several months. Some states also have utility assistance programs for households with low income or hardship—ask FirstEnergy whether your state has one.
Comparing payment methods and timing
| Payment Method | Fee | When It Posts | Best For |
|---|---|---|---|
| Online (bank account or debit card) | None | 1 business day | Most people; fast and free |
| Phone | $2.50 | 1 business day | No internet access or need to speak with someone |
| Automatic bank draft | None | On scheduled date | Never forgetting a payment; lowest effort |
| Mail (check or money order) | None | 7–10 business days | Prefer paper records; must send early |
Troubleshooting common payment issues
If you pay online but your account still shows a past-due balance the next day, the payment may not have processed. Log back into your account and check "Payment History" to see if your transaction went through. If it does not appear within 24 hours, call 1-800-633-4766 with your confirmation number.
If you cannot log into your online account, select "Forgot Password" on the login page and follow the reset steps. You will receive a link by email. If you do not receive it, check your spam folder or call customer service to verify your email address is correct in their system.
If you scheduled a future payment but need to cancel it, log in and go to "Scheduled Payments." You can cancel up to one business day before the payment date. After that, you must call to stop it.
Frequently Asked Questions
Can I pay FirstEnergy with a credit card online?
No. FirstEnergy's website accepts only bank accounts and debit cards for online payments, both with no fee. If you want to pay with a credit card, you must call 1-800-633-4766, though this incurs the $2.50 phone payment fee.
What time does FirstEnergy stop accepting payments on the due date?
Online payments submitted before 5 p.m. Eastern time on your due date will post without a late fee. Phone payments also have the same 5 p.m. cutoff. If you pay after 5 p.m., it posts the next business day and may be considered late depending on your account terms.
How do I know if my payment went through?
You will see a confirmation number on screen immediately after paying online. Check your email for a receipt (it may take a few minutes). You can also log into your account and view "Payment History" to confirm the transaction posted.
Can I set up autopay for just part of my bill?
Yes. When you enroll in autopay, you can choose to pay the full bill amount each month or set a fixed dollar amount. If you choose a fixed amount less than your bill, the remainder will be due separately.
What if I overpay my FirstEnergy bill?
The overpayment stays in your account as a credit and reduces your next bill. If you want a refund instead, contact FirstEnergy at 1-800-633-4766 and request one. Refunds typically take 7 to 10 business days.