The fastest way to pay is online through your account portal
LG&E and KU customers in Kentucky can pay their bill through the company's website at lge-ku.com. Log in with your account number and password, then select "Pay My Bill" from the menu. You can pay immediately with a bank account or debit card, and the payment posts the same day if submitted before 5 p.m. ET on a business day.
If you do not have an online account yet, you can create one using your account number (found on your bill) and the service address. Once registered, you can set up a one-time payment or enroll in automatic recurring payments, which deducts the amount due on your due date each month without you having to log in.
Paying online avoids late fees and gives you a record of the transaction immediately. You can also see your payment history and upcoming due dates in the same portal.
Key Takeaways
- Pay online at lge-ku.com using your account number, or call 502-627-2700 to pay by phone with a debit or credit card.
- Automatic recurring payments deduct your bill amount on the due date each month and prevent missed payments.
- Mail payments should be sent to the address on your bill and take 7 to 10 business days to post to your account.
- LG&E and KU does not charge a fee for online or phone payments made directly through the company.
- If you are behind on your bill, contact LG&E and KU directly to discuss payment plans before your service is disconnected.
Paying by phone or automatic bank draft
You can pay your LG&E and KU bill over the phone by calling 502-627-2700. Have your account number and a debit or credit card ready. A representative will process the payment, which posts the same day if you call before 5 p.m. ET on a business day. There is no fee for this service.
If you prefer not to log in each month, you can set up automatic bank draft through the same phone line or through your online account. The company will deduct the full amount due from your checking or savings account on your due date. You can change or cancel automatic payments at any time, and you will receive a reminder email before each deduction.
Mailing a check or money order
You can mail a payment to the address printed on your bill. Write your account number on the check or money order so the payment is credited to the correct account. Mail payments typically take 7 to 10 business days to post, so send your payment well before the due date to avoid a late fee.
If you are mailing a payment close to the due date, consider using online or phone payment instead to ensure it arrives on time. Late payments trigger a fee and may result in a notice of disconnection if your account falls significantly behind.
In-person payment locations
LG&E and KU accepts in-person payments at company offices and authorized payment centers across Kentucky. You can find the nearest location by visiting lge-ku.com and searching "Pay in Person" or by calling 502-627-2700. Bring your bill or account number and cash, check, or debit card.
Payment centers are typically open during business hours Monday through Friday. In-person payments post to your account the same day, which is useful if your due date is very close and you want to avoid a late fee.
What to do if you cannot pay the full amount
If you cannot pay your bill in full by the due date, contact LG&E and KU before your account becomes past due. Call 502-627-2700 and ask about a payment arrangement. The company can set up a plan that breaks your bill into smaller amounts due on different dates, giving you time to pay without incurring a late fee or disconnection notice.
Payment arrangements are typically available for customers who have not had one in the past 12 months. The company may ask about your situation and income to determine what arrangement is reasonable. If you are struggling with energy costs, ask about bill assistance programs or budget billing, which spreads your annual costs evenly across 12 months so your bill does not spike in winter or summer.
Understanding your due date and late fees
Your bill due date is printed on the front of your bill statement. LG&E and KU typically allows 20 to 25 days from the bill date before payment is due. If you pay after the due date, a late fee is added to your next bill. The amount varies but is usually a percentage of your balance or a flat fee—check your bill or contact the company to confirm the exact amount.
If your payment is more than 30 days late, LG&E and KU may send a disconnection notice. Service is typically disconnected 10 to 15 days after the notice is sent. If you receive a disconnection notice, call immediately to set up a payment arrangement or pay the past-due amount. Reconnection may require a deposit or reconnection fee.
Frequently Asked Questions
Is there a fee to pay my LG&E and KU bill online or by phone?
No. LG&E and KU does not charge a fee when you pay through their website, mobile app, or by phone directly with the company. Some third-party payment services may charge a convenience fee, but paying directly through lge-ku.com or 502-627-2700 is free.
Can I set up automatic payments so I do not have to remember my due date?
Yes. You can enroll in automatic recurring payments through your online account or by calling 502-627-2700. The company will deduct your bill amount from your bank account on the due date each month. You can change the amount or cancel at any time.
What happens if I pay late?
A late fee is added to your next bill. If your payment is more than 30 days late, you will receive a disconnection notice, and service may be cut off 10 to 15 days after that. Contact LG&E and KU immediately if you receive a notice to discuss a payment plan or catch-up arrangement.
How long does it take for a mailed payment to show up on my account?
Mailed payments typically take 7 to 10 business days to post. If your due date is approaching, use online or phone payment instead to ensure your payment arrives on time and avoids a late fee.
What should I do if I cannot afford my full bill?
Call 502-627-2700 and ask about a payment arrangement, which spreads your bill across multiple due dates. You can also ask about budget billing, which averages your annual costs across 12 months, or about bill assistance programs if you meet income requirements.