The fastest way to pay LG&E in Louisville

LG&E offers four main payment methods: online through their website, by phone, by mail, or in person at a payment location. The online method is fastest — your payment posts the same day if you submit it before 5 p.m. ET on a business day. Phone payments also post same-day and take about 10 minutes. Mail and in-person payments take longer and should only be used if you have time before your due date.

You do not need to create an account to pay online, though having one lets you see your bill history and set up automatic payments. If you are paying for the first time, you will need your account number, which appears on your bill or in any notice LG&E has sent you.

Key Takeaways

  • Online payment through LG&E's website is the fastest option and posts the same day if submitted before 5 p.m. ET on a business day.
  • You can pay by phone at 502-589-1444 (Louisville area) or 1-888-542-4357 (toll-free) without creating an online account.
  • Automatic payments from your bank account or credit card prevent missed due dates and take just a few minutes to set up.
  • In-person payment locations include LG&E offices and authorized payment centers, but these are slower than online or phone methods.
  • Your account number appears on your bill and is required for any payment method except automatic payments from an existing account.

Paying online without an account

Go to lge-ku.com and select "Pay My Bill" from the homepage. Enter your account number, the amount you want to pay, and your payment method (debit card or bank account). You will be asked to provide your zip code and the amount of your last bill to verify your account. The system will confirm your payment immediately and send you a confirmation number — save this for your records.

Online payments are free whether you use a debit card or bank account. Credit card payments incur a fee of around 2.5% of the amount paid, which LG&E deducts from your payment. If you use a credit card, the fee is shown before you confirm, so you can choose a different method if you prefer.

Setting up automatic payments

Automatic payments are the most reliable way to avoid late fees and service disconnection. You can set them up online, by phone, or by mail. To set up online, log into your account at lge-ku.com, go to "Billing & Payments," and select "Autopay." Choose whether to pay your full bill or a fixed amount each month, and select your due date.

You can use a bank account (no fee) or a credit card (subject to the same 2.5% fee as one-time payments). Once set up, the payment happens automatically on your chosen date each month. You can change or cancel autopay anytime through your account, and LG&E will send you an email confirmation before each payment is processed.

Paying by phone

Call LG&E's automated payment line at 502-589-1444 (Louisville area) or 1-888-542-4357 (toll-free). Have your account number and payment method ready. The system will ask you to enter your account number using your phone keypad, then guide you through selecting your payment amount and method. The entire process takes about 10 minutes.

Phone payments are free if you pay from a bank account and subject to the same credit card fee (around 2.5%) if you use a card. Your payment posts the same day if you call before 5 p.m. ET on a business day. If you call after hours or on a weekend, your payment will post the next business day.

In-person and mail payment options

You can pay in person at LG&E's main office in Louisville or at authorized payment centers throughout the service area. The main office is located at 220 West Main Street, Louisville, KY 40202, and is open Monday through Friday, 8 a.m. to 5 p.m. ET. Authorized payment centers include some utility payment shops and check-cashing locations — call 502-589-1444 to find one near you.

Mailing a check or money order is an option if you prefer not to pay online or by phone. Write your account number on the check and mail it to: LG&E, P.O. Box 32010, Louisville, KY 40232-2010. Mail payments typically take 7 to 10 business days to post, so send your payment at least two weeks before your due date to avoid a late fee.

What to do if you cannot pay your full bill

If you are short on funds, contact LG&E before your due date to discuss options. You can request a payment extension, which gives you a few extra days to pay without a late fee. LG&E also offers budget billing, which spreads your annual costs into equal monthly payments so your bill is more predictable.

If you are struggling with your bill long-term, ask about LG&E's assistance programs. The company works with local nonprofits to help low-income households pay energy bills. You can also contact 211 (dial 2-1-1 or visit 211.org) to learn about emergency assistance programs in your area that may help with utility bills.

Frequently Asked Questions

What is my account number and where do I find it?

Your account number is a unique identifier for your LG&E service. It appears at the top of your bill, usually in the upper right corner. If you do not have a bill, call 502-589-1444 and provide your service address and name — LG&E can give you the number over the phone.

Is there a fee for paying online or by phone?

No fee if you pay from a bank account. Credit card payments incur a fee of approximately 2.5% of the amount paid, which LG&E deducts from your payment. The fee is shown before you confirm your payment, so you can choose a different method if you prefer to avoid it.

How long does it take for a payment to post?

Online and phone payments post the same day if submitted before 5 p.m. ET on a business day. Mail and in-person payments take longer — mail typically takes 7 to 10 business days, and in-person payments may take 1 to 2 business days depending on the location.

Can I pay someone else's LG&E bill?

Yes, you can pay another person's bill online or by phone if you have their account number. You do not need to be the account holder. However, you cannot set up automatic payments for someone else's account — only the account holder can do that.

What happens if I miss my due date?

LG&E charges a late fee, typically around 1.5% of your bill, if payment is not received by the due date. If you miss the due date, pay as soon as you can. If you fall significantly behind, LG&E may disconnect your service, but they are required to send you a notice before doing so.