Log in to your PG&E account at pge.com
Go to pge.com and click "Log In" in the upper right corner. You will see two options: log in with your username and password, or use single sign-on through Google, Apple, or Microsoft. If you have never logged in before, you will need to create an account first by clicking "Create Account" and entering your service address, account number (found on your paper bill), and email address.
PG&E will send a verification code to your email. Enter that code to finish setting up your account. Once your account is active, you can log in anytime using the same email and password you created. If you forget your password, click "Forgot Password?" on the login page and follow the email instructions to reset it.
Keep your login information in a safe place. Do not share your password with anyone, and do not log in on a shared computer unless you log out completely when you are done.
Key Takeaways
- Create your PG&E account at pge.com using your service address, account number, and email address before you can pay online.
- You can pay your bill through the website, the PG&E mobile app, or by phone at 1-800-743-5000 without logging in.
- One-time payments are processed immediately, but automatic recurring payments take one to two business days to set up.
- If you cannot log in, reset your password through the "Forgot Password?" link or call PG&E customer service for account recovery.
Pay your bill after logging in
Once you are logged in, click "Pay My Bill" or "Make a Payment" from the main menu. You will see your current balance and due date. Choose whether you want to make a one-time payment or set up automatic payments. For a one-time payment, enter the amount you want to pay and select your payment method: bank account (ACH), debit card, or credit card.
Bank account payments are free and process the same day if submitted before 5 p.m. Pacific time. Debit and credit card payments charge a fee (the amount varies depending on the card type and payment processor). Review the fee before you confirm. After you submit, you will see a confirmation number on screen and receive an email receipt.
Do not close your browser or navigate away until you see the confirmation. If the page times out, log back in and check your account to see if the payment went through before you pay again.
Set up automatic payments to avoid late fees
Automatic payments deduct money from your bank account on the same date each month, usually a few days before your bill is due. To set this up, log in and go to "Billing & Payments," then "Autopay." Choose your payment method (bank account is free), the date you want to be charged, and confirm. PG&E will send you an email confirming the setup.
You can change or cancel automatic payments anytime by logging back in and going to the same menu. If you cancel, make sure you know when your next bill is due so you do not miss a payment. If your bank account changes, update it in your PG&E account right away to prevent failed payments.
Pay without logging in if you do not have an account
You do not need to create an account to pay your PG&E bill once. Go to pge.com, click "Pay My Bill," and select "Pay Without Logging In." Enter your account number (from your paper bill), the amount you want to pay, and your payment method. You will need a valid email address to receive your receipt.
This option works for one-time payments only. If you want to pay regularly, creating an account and setting up automatic payments is faster and saves you the fee for credit or debit card payments.
Pay by phone or mail if you prefer not to use the website
Call PG&E customer service at 1-800-743-5000 to pay by phone using a bank account, debit card, or credit card. A representative will walk you through the payment and give you a confirmation number. Phone payments are available 24 hours a day, seven days a week.
You can also mail a check or money order to the address on your bill. Write your account number on the check and mail it to the address listed under "Where to Send Your Payment." Mail payments take seven to ten business days to reach PG&E and post to your account, so send them early if your due date is coming up.
Troubleshoot login and payment problems
If you cannot log in, first check that you are using the correct email address and password. Click "Forgot Password?" to reset your password if you are not sure. If you still cannot log in after resetting, your account may need to be recovered. Call PG&E at 1-800-743-5000 and have your account number and service address ready.
If a payment fails, check that your bank account or card has enough money and has not expired. If the payment method is correct, try again or use a different payment method. If the same method fails twice, contact your bank to make sure they are not blocking the payment, then call PG&E customer service.
If you see a payment on your account that you did not make, log in and review your payment history. If you find an unauthorized payment, call PG&E immediately at 1-800-743-5000 to report it and ask about a refund or dispute.
Frequently Asked Questions
How long does it take for my payment to show up on my account?
Bank account (ACH) payments show up the same day if you submit before 5 p.m. Pacific time, or the next business day if you submit after. Credit and debit card payments take one to three business days. Mail payments take seven to ten business days.
Can I pay someone else's PG&E bill using my login?
No. Each PG&E account is tied to a specific service address and account number. If you want to pay a bill for someone else, you can call 1-800-743-5000 and pay by phone using their account number, or they can give you their login information to use their account (though this is not recommended for security reasons).
What should I do if I forgot my account number?
Your account number is on your paper bill in the upper right corner. If you do not have a recent bill, log in to your PG&E account and click "Account Information" — your account number will be displayed there. You can also call 1-800-743-5000 and provide your service address to look it up.
Is it safe to pay my PG&E bill online?
PG&E uses encryption to protect your information when you log in and pay. Do not share your password, do not log in on a public computer, and do not click links in emails claiming to be from PG&E — go directly to pge.com instead. If you see suspicious activity on your account, call customer service right away.
Can I set up automatic payments with a credit card?
Yes, but PG&E charges a fee for credit card automatic payments. Bank account (ACH) automatic payments are free and are the lowest-cost option if you want to automate your payments.