Where to find the PG&E login page and what you need
The PG&E login page is at pge.com. Look for the "Log In" button in the top right corner of the homepage. You can also go directly to the account login section by searching "PG&E bill pay login" in your browser — the official site will appear first.
To log in, you will need either your username and password or your account number and service address. If you do not have a username yet, you can create one during the login process. PG&E will ask you to verify your identity using information from your account.
You can log in on a computer, tablet, or phone. The mobile app is called "PG&E" and is available on both Apple and Android devices. The app works the same way as the website — you use the same username and password for both.
Key Takeaways
- The official PG&E login is at pge.com, with a "Log In" button at the top right of the page.
- You can log in with a username and password, or with your account number and service address if you have not created a username yet.
- Once logged in, you can view your bill, see your usage, set up automatic payments, and pay online in one place.
- If you forget your password, use the "Forgot Password" link on the login page to reset it — PG&E will send a link to your email address.
- The PG&E mobile app uses the same login as the website and lets you pay your bill from your phone.
Steps to log in for the first time
If you have never logged in before, start at pge.com and click "Log In" at the top right. Then click "Create an Account" or "Register Now" — the exact wording changes, but it will be near the login fields. You will need your PG&E account number, which appears on your paper bill or in any email from PG&E.
PG&E will ask you to enter your account number and service address. Then it will ask you to verify your identity. This usually means answering a security question based on your account history, such as "What was your bill amount in [month]?" or "What is the last four digits of the phone number on file?" Answer honestly — if you do not know the answer, you may need to call PG&E at 1-800-752-4743 to verify your identity by phone instead.
After you pass the identity check, you will create a username and password. Write these down or save them in a password manager so you do not lose them. Then you can log in right away and view your account.
How to pay your bill after logging in
Once you are logged in, your dashboard will show your current bill amount and due date. Click "Pay My Bill" or "Make a Payment" — this button is usually near the top of the page or in the account summary section. You will see your bill balance and the date it is due.
You can pay with a bank account (checking or savings), a debit card, or a credit card. Bank account payments are usually free. Debit and credit card payments may have a small fee — PG&E will show you the fee amount before you confirm the payment. Choose your payment method, enter the amount you want to pay, and select the date you want the payment to go through.
PG&E will show you a confirmation number after the payment is submitted. Write this down or take a screenshot. The payment will appear on your account within one to two business days if you pay by bank account, or the same day if you pay by card.
Setting up automatic payments so you do not have to log in each month
If you want PG&E to withdraw your bill payment automatically each month, you can set this up in your account. Log in, go to "Billing" or "Payment Options," and look for "Automatic Payment" or "Auto Pay." Click to turn it on.
You will choose a payment method (bank account or card) and the day of the month you want the payment to happen. Many people choose the due date or a few days before. PG&E will deduct the full bill amount on that day each month, so you will not have to remember to pay.
You can turn off automatic payments at any time by logging back in and switching the setting off. You can also change the payment method or the day of the month. If you turn off auto pay, you will need to pay manually again, so set a reminder on your phone or calendar.
What to do if you forget your password
On the PG&E login page, click "Forgot Password?" below the password field. Enter your username or account number. PG&E will send a password reset link to the email address on file with your account.
Check your email (including spam or promotions folders) for the message from PG&E. Click the reset link in the email. You will be taken to a page where you can create a new password. Make sure your new password is at least 8 characters long and includes a mix of letters, numbers, and symbols — PG&E will tell you if your password is too weak.
If you do not receive the reset email within a few minutes, check that you entered your username or account number correctly. If you still do not get the email, call PG&E at 1-800-752-4743 and ask them to help you reset your password over the phone.
Troubleshooting common login problems
If you see an error message saying your username or password is wrong, double-check that you are typing them correctly. Passwords are case-sensitive, which means uppercase and lowercase letters are different. If you are sure you typed it right, use the "Forgot Password?" link to reset it.
If the website says your account is locked, it usually means you tried to log in with the wrong password too many times. Wait 30 minutes and try again. If it stays locked, call PG&E at 1-800-752-4743.
If the website is very slow or will not load, try clearing your browser's cache and cookies. Close the browser completely, then open it again and go to pge.com. If the site is still down, check PG&E's social media accounts or call their customer service line — they will post updates if there is a system outage.
Keeping your login information safe
Never share your username, password, or account number with anyone, including PG&E employees. Real PG&E staff will never ask for your password in an email or phone call. If someone contacts you claiming to be from PG&E and asks for your password, hang up or delete the email — it is a scam.
Use a strong password that you do not use for any other website. If you use the same password everywhere and one site gets hacked, someone could log into your PG&E account. A password manager like Bitwarden, 1Password, or LastPass can store your passwords securely so you only have to remember one master password.
Log out of your account when you are done, especially if you are using a shared computer. Click your name or profile icon at the top right and select "Log Out." Do not just close the browser window.
Frequently Asked Questions
Can I pay my PG&E bill without logging in?
Yes. You can pay by phone at 1-800-752-4743, by mail by sending a check to the address on your bill, or in person at a PG&E payment center. You can also set up automatic payments so you never have to log in to pay. However, logging in lets you see your usage and manage your account, which many people find useful.
What if I do not have an email address to create an account?
You will need an email address to create a PG&E online account and to reset your password if you forget it. If you do not have one, you can create a free email account at Gmail, Outlook, or Yahoo. Once you have an email address, you can create your PG&E account. If you prefer not to use email, you can always pay by phone or mail instead.
Is it safe to pay my bill online?
PG&E uses encryption to protect your payment information, which is the same security banks use. Your data is safer online than writing your account number on a check and mailing it. However, make sure you are on the real pge.com website — scammers sometimes create fake login pages that look like PG&E. Always type the address yourself or search for "PG&E" in your browser rather than clicking a link in an email.
Can I see my past bills after I log in?
Yes. Once you are logged in, look for "Billing History," "Past Bills," or "My Bills" in the menu. You can usually view and download bills from the past 12 to 24 months. This is useful if you need to check an old bill amount or print a copy for your records.
What should I do if I see a charge on my bill that I do not recognize?
Log in to your account and look at the itemized charges on your bill. PG&E breaks down charges by service type (electricity, gas, taxes, fees). If you see something you do not understand, call PG&E at 1-800-752-4743 and ask them to explain it. Do not pay the bill until you understand all the charges — you have the right to ask questions.