Pacific Power's online payment options and where to find them
Pacific Power (the utility brand of PacifiCorp) lets you pay your bill online through their website, by phone, or through automatic payments. The fastest route is logging into your account at pacificorp.com, where you can make a one-time payment or set up recurring payments. You can also pay by phone at 1-888-221-7070 without creating an online account, though you'll need your bill number and a debit or credit card ready.
The website payment option takes about five minutes and shows you the exact amount due and the due date before you confirm. If you choose automatic payments, Pacific Power can withdraw money from your bank account on a date you select each month, which means you won't have to remember to pay manually.
Key Takeaways
- You can pay Pacific Power online at pacificorp.com by logging into your account with your username and password, or by creating an account if you don't have one yet.
- One-time online payments typically post within one to two business days, so plan ahead if your due date is tomorrow.
- Automatic payments remove the need to pay each month manually, but you can cancel or change the payment date anytime through your account.
- If you don't want to use the website, you can pay by phone at 1-888-221-7070 with a debit or credit card and your bill number.
Setting up your Pacific Power online account
To pay online, you first need to create or log into an account on the Pacific Power website. Go to pacificorp.com and look for the "My Account" or "Sign In" button, usually at the top right of the page. If you're a new user, select "Create Account" and enter your service address, account number (found on your bill), and email address.
Pacific Power will send you a confirmation email with a link to finish setting up your account. Once you've created a password and logged in, you'll see your current bill amount, due date, and payment history. From there, you can make a payment immediately or set up automatic payments for future months.
Making a one-time payment online
After logging in, look for a "Pay Now" or "Make a Payment" button on your account dashboard. Click it and you'll see the amount due and the due date. You can choose to pay the full amount or a partial payment, depending on what your account allows. Enter your payment method—debit card, credit card, or bank account—and confirm the payment date.
Pacific Power does not charge a fee for online payments made from a bank account, but credit and debit card payments may include a processing fee that varies. The website will show you the fee amount before you complete the transaction, so you'll know the total cost. Most payments post within one to two business days, though it's safer to assume two days if your due date is soon.
Setting up automatic monthly payments
Automatic payments save time and help you avoid late fees by paying the same amount on the same day each month. Log into your account, find the "Autopay" or "Automatic Payment" section, and select the payment method you want to use. You'll choose the day of the month when Pacific Power should withdraw the payment—many people pick the day after they get paid or the day before the due date.
You can change or cancel automatic payments anytime through your account without penalty. If your bill amount varies significantly month to month, you may want to set up autopay for a fixed amount that covers most months, then pay any remaining balance manually when the bill is higher. Pacific Power will send you a confirmation email each time a payment is processed.
Paying by phone if you don't want to use the website
Call Pacific Power's payment line at 1-888-221-7070 to pay by phone without logging into an account. Have your bill number ready, along with a debit or credit card. The automated system will walk you through entering your payment amount and confirming the payment date. Phone payments are processed the same way as online payments and typically post within one to two business days.
If you prefer to speak with a representative instead of using the automated system, you can call during business hours and ask to make a payment. The representative can also answer questions about your bill or account, though this may take longer than the automated line.
What to do if your payment doesn't go through
If you receive an error message or your payment is declined, check that you entered your card or bank account information correctly. Make sure your card hasn't expired and that you have sufficient funds. If the problem persists, try a different payment method or call 1-888-221-7070 to pay by phone instead.
If you paid online but your account still shows the bill as unpaid after two business days, log back in and check your payment history to see if the payment was processed. If it shows as pending, wait another day. If it shows as failed, you'll need to submit the payment again. Contact Pacific Power's customer service at 1-888-221-7070 if a payment processed but your account wasn't updated.
Frequently Asked Questions
Is there a fee to pay my Pacific Power bill online?
Bank account payments have no fee. Credit and debit card payments include a processing fee that Pacific Power will show you before you confirm the payment. The fee amount varies but is typically a small percentage of your bill.
Can I pay a bill that's already past due online?
Yes, you can pay past-due amounts through the website or by phone. Your account will show the total amount owed, including any late fees that have been added. Paying online does not remove late fees, but it stops additional fees from accumulating.
How long does it take for an online payment to show up on my account?
Most online payments post within one to two business days. Payments made on weekends or holidays may take longer. If you're paying close to your due date, assume two business days to be safe.
Can I change the date of my automatic payment?
Yes, you can change the payment date anytime by logging into your account and editing your autopay settings. Changes usually take effect on your next scheduled payment date.
What if I want to stop automatic payments?
Log into your account and cancel autopay through the settings menu. You can do this anytime without penalty. After you cancel, you'll need to pay manually each month or set up autopay again later.