Where to pay your Rocky Mountain Power bill
Rocky Mountain Power (owned by PacifiCorp) offers several ways to pay your bill, and the method you choose depends on what works best for your schedule and preferences. You can pay online through your account, by phone, by mail, or in person at a payment location.
The fastest and most convenient option for most people is the online payment portal. Log into your account at rockymountainpower.net, click "Pay My Bill," and enter your payment amount and method. Payments made before 5 p.m. Mountain Time on a business day typically post the same day. If you pay after hours or on a weekend, the payment posts the next business day.
If you prefer not to use the website, you can call Rocky Mountain Power's automated payment line at the phone number on your bill. Have your account number and a debit card or bank account information ready. Phone payments also process same-day if you call before 5 p.m. Mountain Time on a business day.
Key Takeaways
- Online payments through rockymountainpower.net and phone payments both process same-day if submitted before 5 p.m. Mountain Time on a business day.
- You can set up automatic payments from your bank account or credit card to avoid missing due dates, and you can change or cancel automatic payments anytime through your account.
- Mailed checks should be sent to the address on your bill at least 10 days before your due date to arrive on time.
- If you are struggling to pay, Rocky Mountain Power offers budget billing and hardship programs that may reduce your monthly payment or give you more time to pay.
Automatic payments and recurring billing
Setting up automatic payments removes the risk of forgetting a due date and incurring a late fee. You can choose to pay your full bill amount each month or a fixed amount you set yourself. Log into your account, go to "Billing & Payment," select "Automatic Payments," and enter your bank account or card details.
You can change your automatic payment amount, payment date, or payment method at any time through your account. If you need to stop automatic payments, you can cancel them the same way — no phone call or written notice required. Rocky Mountain Power does not charge a fee for setting up or using automatic payments.
If you use automatic payments but your bill varies significantly month to month (for example, during heating or cooling season), you may want to review your account before the payment processes. This gives you a chance to adjust the amount if needed or to pay extra if you have the funds available.
Mailing a check or paying in person
If you prefer to pay by mail, write your account number on the check and send it to the address printed on your bill. Mail your payment at least 10 days before your due date to account for postal delays. Checks are considered paid on the date Rocky Mountain Power receives them, not the date you mail them.
Some Rocky Mountain Power payment centers accept in-person payments, though the availability of walk-in locations varies by region. Check your bill or call the customer service number to find a payment center near you. In-person payments are processed immediately and you will receive a receipt.
Late payments and what happens if you miss your due date
Your bill is due by the date shown on your statement. If payment is not received by that date, Rocky Mountain Power typically adds a late fee to your next bill. The amount of the late fee varies but is usually a percentage of your bill or a flat amount — check your bill or account for the exact fee.
If you miss a payment, you will receive a notice. If you do not pay within the timeframe given in the notice, Rocky Mountain Power may disconnect your service. The company must provide notice before disconnection, and the amount of time you have to pay varies depending on your location and circumstances.
If you know you will be late, contact Rocky Mountain Power before your due date. The company may be able to work out a payment plan or delay disconnection while you arrange payment. Calling ahead is always better than waiting for a disconnection notice.
Budget billing and hardship programs
Rocky Mountain Power offers budget billing, which spreads your annual energy costs into equal monthly payments. This helps if your bills are high in winter (for heating) or summer (for cooling) and you want more predictable monthly costs. You pay the same amount each month, and the company adjusts your payment annually based on your actual usage.
If you are having trouble paying your bill, Rocky Mountain Power has hardship programs that may lower your monthly payment, extend your payment deadline, or waive late fees. These programs are designed for customers facing temporary financial difficulty. Contact Rocky Mountain Power's customer service line to ask about the programs available in your area and what information you will need to provide.
Some states and regions also have energy assistance programs run by local nonprofits or government agencies that can help pay your bill. Rocky Mountain Power's customer service team can direct you to these resources, or you can search your state's energy assistance program online.
Understanding your bill and payment due dates
Your Rocky Mountain Power bill shows your account number, billing period, usage, charges, and due date. The due date is typically 20 to 25 days after the bill is issued. If your due date falls on a weekend or holiday, payment is due the next business day.
Your bill also lists the payment address for mailed checks and the phone number for automated payments. If you have questions about your charges or usage, you can view a detailed breakdown in your online account or call customer service. Understanding what you are paying for makes it easier to spot errors and to plan for seasonal changes in your bill.
If you have a budget billing plan, your bill will show both your fixed monthly payment and an estimate of how much you actually used that month. This helps you see whether your usage is higher or lower than expected, even though your payment stays the same.
Setting up and managing your online account
Creating an online account at rockymountainpower.net takes a few minutes and gives you access to your bill, payment history, and usage data anytime. You will need your account number (found on your bill) and your service address. Once you set up your account, you can log in from any device.
Your online account shows your current bill, past bills, payment history, and estimated due dates for future bills. You can also view your daily or hourly energy usage if you have a smart meter, which helps you understand when you use the most energy. This information can help you find ways to reduce your bill.
If you forget your password, use the "Forgot Password" link on the login page to reset it. If you have trouble accessing your account or need help navigating the website, Rocky Mountain Power's customer service team can walk you through the process by phone.
Frequently Asked Questions
How long does it take for my online payment to show up on my bill?
Online payments made before 5 p.m. Mountain Time on a business day typically post the same day. Payments made after 5 p.m. or on weekends post the next business day. You will see the payment reflected in your account within 24 hours of processing.
Can I pay my bill with a credit card?
Yes, you can pay with a credit card through the online portal or by phone. Be aware that Rocky Mountain Power may charge a convenience fee for credit card payments, which is added to your bill. The fee amount varies, so check before you pay if you want to avoid it.
What should I do if I think there is an error on my bill?
Contact Rocky Mountain Power's customer service line with your account number and a description of what seems wrong. The company will review your bill and usage. If there is an error, they will correct it and adjust your next bill or issue a credit. Do not withhold payment while disputing a charge — continue paying your bill to avoid late fees.
Can I change my payment due date?
Your due date is set based on your billing cycle and cannot be changed. However, if you set up automatic payments, you can choose the date within your billing cycle when the payment processes, which gives you some flexibility in managing your cash flow.
What happens if I pay more than my bill amount?
Any overpayment is credited to your account and applied to your next bill. If you overpay significantly, you can request a refund by contacting customer service, though some customers prefer to keep the credit on file to cover future bills.