Log in to your Spire account through their website or mobile app
Spire's online portal lets you pay your gas bill without calling or visiting a payment location. To log in, go to spire.com and look for the "Login" button in the top right corner of the homepage. If you do not have an online account yet, you will need to create one first — the site will guide you through that process using your account number, which appears on your paper bill.
Once you are logged in, your account dashboard shows your current balance, due date, and payment history. From there, you can make a one-time payment or set up automatic payments. Spire also offers a mobile app for iOS and Android devices if you prefer to manage your account on your phone.
If you forget your password, select "Forgot Password" on the login page and follow the reset instructions sent to your email. Keep your login credentials in a safe place so you can access your account whenever you need to check your balance or make a payment.
Key Takeaways
- Visit spire.com and click Login to access your account; you will need your account number from your bill to set up an online account if you do not have one yet.
- One-time payments and automatic recurring payments are both available through the online portal, and you can choose your payment method at checkout.
- Spire's mobile app offers the same payment options as the website and works on both iOS and Android devices.
- Payment processing typically takes one to two business days, so plan ahead if your bill is due soon.
Payment methods Spire accepts online
Spire accepts multiple payment methods through their online portal. You can pay with a debit card, credit card, or bank account (electronic check). Each method has the same processing time, though some may charge a convenience fee depending on which option you choose.
When you select your payment method at checkout, Spire will show you any applicable fees before you confirm the transaction. Bank account payments typically have no fee, while credit and debit card payments may carry a small charge. Read the fee disclosure carefully so you know the total amount that will be withdrawn.
If you set up automatic payments, you authorize Spire to withdraw the amount due on your due date each month. You can change or cancel automatic payments anytime through your account settings, though you should do this before the scheduled withdrawal date to avoid a charge.
Making a one-time payment online
To pay your bill once without setting up recurring payments, log in and look for a "Make a Payment" or "Pay Now" button on your dashboard. Click it and enter the amount you want to pay — you can pay your full balance, a partial amount, or more than you owe if you want a credit on your account.
After you enter the amount, select your payment method and review the total including any fees. Confirm the payment and you will see a confirmation number on screen. Save or print this number for your records; Spire will also email you a receipt.
The payment will post to your account within one to two business days. If you need to pay before your due date to avoid a late fee, check the exact cutoff time on Spire's website — payments submitted after that time may not post until the next business day.
Setting up automatic payments
Automatic payments withdraw your bill amount on the same day each month, so you never have to remember to log in and pay manually. To set this up, log in to your account and find the "Autopay" or "Automatic Payments" section. Select the payment method you want to use and confirm the setup.
You can choose to pay your full bill amount or a fixed dollar amount each month. If you choose a fixed amount, make sure it covers at least your minimum payment so you do not fall behind. You can change the amount or cancel automatic payments at any time through your account settings.
Automatic payments are withdrawn a few days before your due date, which gives you a buffer if there is a processing delay. If you cancel automatic payments, you will need to make manual payments going forward, so mark your calendar or set a phone reminder on your due date.
Troubleshooting login and payment problems
If you cannot log in, first check that you are using the correct account number and password. Account numbers are usually 10 to 12 digits and appear on your paper bill. If you still cannot log in after resetting your password, contact Spire's customer service — the phone number is on your bill or at spire.com.
If a payment fails during checkout, the most common reasons are an incorrect card number, expired card, or insufficient funds in your bank account. Double-check your payment information and try again. If the problem persists, try a different payment method or contact Spire to confirm your account is in good standing.
If you see a payment on your account that you did not make, or if a payment you submitted does not appear after two business days, contact Spire immediately. Keep your confirmation number handy so you can reference the transaction with customer service.
When you cannot pay online
If you do not have internet access or prefer not to use the online portal, Spire offers other payment methods. You can pay by phone by calling the number on your bill, pay in person at a local payment location, or mail a check to the address shown on your statement.
Phone payments are processed the same day you call, though there may be a convenience fee. In-person payments at authorized locations are usually processed immediately. Mailed checks take longer — typically five to seven business days — so send them well before your due date to avoid a late fee.
If you are having trouble paying your bill, Spire may offer payment plans or hardship programs. Contact their customer service to discuss your situation and learn what options are available to you.
Frequently Asked Questions
Is there a fee to pay my Spire bill online?
Bank account payments typically have no fee, but credit and debit card payments may charge a small convenience fee. Spire shows you the fee amount before you confirm the payment, so you know the total cost upfront.
How long does it take for an online payment to show up on my account?
Most online payments post within one to two business days. Payments submitted after the daily cutoff time may not process until the next business day. Check Spire's website for the exact cutoff time in your area.
Can I change or cancel automatic payments?
Yes, you can change the payment amount or cancel automatic payments anytime through your online account. Make changes before your scheduled withdrawal date to prevent a charge from going through.
What should I do if I forgot my account number?
Your account number appears on your paper bill. If you do not have a recent bill, call Spire's customer service number — it is listed on their website — and they can provide your account number.
Can I pay someone else's Spire bill online?
You can pay a bill if you have the account number and authorized access to that account. If you are trying to pay for a family member or tenant, contact Spire to ask about adding yourself as an authorized user or setting up a third-party payment arrangement.