Call Spire's automated payment line or speak to a representative
Spire's phone payment system lets you pay your gas bill without logging into an online account. You can use their automated system 24 hours a day, 7 days a week, or speak to a representative during business hours. Both routes charge the same way and post to your account the same day you call.
The fastest route is the automated system. You'll need your account number (on your bill), a checking or savings account, or a debit or credit card. The system takes about five minutes and confirms your payment immediately with a confirmation number.
If you prefer to speak with someone, Spire representatives can answer questions about your bill, discuss payment plans, or help if you're having trouble making a full payment. They can also set up automatic recurring payments so you don't have to call each month.
Key Takeaways
- Spire's automated phone payment line operates 24/7 and accepts checking or savings accounts, debit cards, and credit cards.
- You will need your account number, which appears on your bill, to pay by phone.
- Payments made before the due date shown on your bill will not trigger a late fee.
- If you cannot pay the full amount, a Spire representative can discuss payment plan options during business hours.
- Setting up automatic recurring payments by phone removes the need to call each month.
Spire's automated payment phone number and hours
Spire's automated payment system is available at the phone number on your bill. This number varies by state because Spire operates separate divisions in Missouri, Alabama, and Mississippi. Check your bill for the correct number for your location.
The automated system runs 24 hours a day, every day. You do not need to wait for business hours. The system will ask for your account number, the amount you want to pay, and your payment method. It takes about five minutes from start to finish.
If you want to speak to a representative instead, they are available during standard business hours, which are typically Monday through Friday, 7 a.m. to 7 p.m. local time. The same phone number on your bill will route you to a representative if you choose that option when the automated system answers.
What information you need before you call
Gather these items before you pick up the phone so the call moves quickly. You will need your Spire account number, which is printed on your bill. It usually appears near the top of the first page. If you cannot find your bill, you can look up your account number on Spire's website by entering your service address and last name.
You will also need a payment method. Spire accepts checking accounts, savings accounts, debit cards, and credit cards. Have the card or account number and expiration date (for cards) or routing and account number (for bank accounts) ready. If you are paying from a bank account, you will also need to know your bank's routing number, which you can find on a check or by calling your bank.
Finally, know how much you want to pay. You can pay the full amount due, a partial amount, or set up a recurring payment for the same amount each month. The amount due is shown on your bill.
Payment methods and fees
Spire accepts four payment methods by phone: checking account, savings account, debit card, and credit card. Payments from checking or savings accounts are free. Debit cards are also free.
Credit card payments carry a fee. The fee amount depends on your card issuer and the payment processor Spire uses, but it is typically 2 to 3 percent of the amount you pay. For example, a $100 payment might cost $2 to $3 in fees. You will see the fee amount before you confirm the payment, so you can decide whether to proceed or use a different method.
If the fee is a concern, paying from a checking or savings account avoids it entirely. If you do not have a bank account, a debit card is the next best option.
When your payment posts and how to confirm it
Payments made by phone post to your account the same day you call, as long as you call before Spire's processing cutoff time. That cutoff is usually 8 p.m. local time on business days. Payments made after 8 p.m. or on weekends and holidays will post the next business day.
The automated system gives you a confirmation number as soon as you finish the call. Write this number down or take a screenshot. Keep it until you see the payment appear on your next bill or online account. The confirmation number proves you made the payment if there is ever a dispute.
You can also check your payment status online by logging into your Spire account on their website. Look for a "Payment History" or "Recent Transactions" section. Your payment should show there within one business day.
Setting up automatic recurring payments by phone
If you want to stop calling each month, you can set up automatic recurring payments during your phone call. Tell the representative or select the automatic payment option on the automated system. You will choose an amount and a due date, and Spire will charge your account on that date every month.
Automatic payments come from a checking or savings account only — you cannot set up recurring payments with a credit or debit card by phone. The payment is free and posts the same day as a one-time payment.
You can change or cancel automatic payments at any time by calling Spire again or by logging into your online account. There is no penalty for stopping automatic payments.
What to do if you cannot pay the full amount
If you cannot afford to pay your full bill, call Spire and speak to a representative. They can discuss a payment plan that spreads your balance over several months. Payment plans do not require a credit check and are available to most customers.
A representative can also tell you about hardship programs if you are struggling with energy costs. These programs vary by state and by your income, but some offer bill discounts or one-time assistance. The representative can explain what you might be able to access based on where you live.
If you are behind on your bill, paying something by phone — even a partial amount — shows Spire that you are working to catch up. This can help prevent a service disconnection while you arrange a plan.
Frequently Asked Questions
Is there a fee to pay by phone?
Payments from a checking or savings account are free. Debit card payments are free. Credit card payments carry a fee of roughly 2 to 3 percent of the amount you pay. You will see the exact fee before you confirm the payment.
Can I pay someone else's Spire bill?
Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder. The payment will post to their account the same day.
What if I pay by phone but my bill still shows as due?
Payments take one business day to show on your online account or bill. If more than one business day has passed and your payment still does not appear, call Spire with your confirmation number and they can look up the payment in their system.
Can I set up automatic payments with a credit card?
No. Automatic recurring payments by phone work only with checking or savings accounts. If you want to use a credit card for recurring payments, you can set that up through your online account instead.
What happens if I call after the processing cutoff time?
Your payment will post the next business day instead of the same day. If you are close to your due date, paying earlier in the day reduces the risk of a late fee. Check your bill for the exact due date.