Where and how to pay your Roanoke gas bill

Roanoke Gas Company customers can pay their bill through three main channels: online at the company website, by phone, or by mail. The fastest option is online payment through your account portal, which processes immediately and costs nothing. Phone payment also works the same day but requires speaking with a representative. Mail takes 7 to 10 business days to reach the company, so plan ahead if you use this method.

You do not need to set up automatic payments to use any of these methods — you can pay each bill individually. However, automatic payments from your bank account or debit card can prevent late fees if you tend to forget due dates.

Key Takeaways

  • Online payment through Roanoke Gas's website is free, instant, and available 24/7 without waiting for a representative.
  • Your bill due date appears on your paper bill or in your online account, and late fees begin the day after that date.
  • Mailed payments should be sent at least 10 days before your due date to arrive on time.
  • If your account is past due, you can still pay online or by phone, but contact the company directly to discuss your options before service disconnection.

Paying online through your Roanoke Gas account

Log in to your account at the Roanoke Gas website using your account number and password. If you have not created an online account yet, you can register with your account number and service address. Once logged in, look for the "Pay My Bill" or "Make a Payment" button, usually visible on your account dashboard.

Enter the amount you want to pay — you can pay the full bill, a partial amount, or more than the amount due. Choose your payment method: bank account (ACH transfer) or debit card. Bank account payments are free and process the same day. Debit card payments may carry a small fee depending on the payment processor, so the website will show you the fee before you confirm.

After you submit your payment, you will see a confirmation number on screen. Write this down or take a screenshot. The payment posts to your account immediately, though it may take one business day to show on your next bill.

Paying by phone

Call Roanoke Gas customer service at the number on your bill to pay by phone. A representative will ask for your account number and the amount you want to pay. Have your bank account or debit card information ready. Phone payments process the same day and cost nothing.

Phone lines are typically open Monday through Friday during business hours. If you call outside these hours, you may reach an automated system that allows you to leave a message, but your payment will not process until a representative calls you back during business hours.

Paying by mail

Write a check or money order payable to Roanoke Gas Company. Include your account number on the check. Mail it to the address printed on your bill — this is usually a lockbox address, not the company's main office.

Mail typically takes 7 to 10 business days to arrive. To avoid a late fee, your payment must be received by your due date, not postmarked by that date. If your due date is soon, mail is not a reliable option; use online or phone payment instead.

Understanding your due date and late fees

Your due date appears on the front of your paper bill and in your online account. Most Roanoke Gas bills are due 20 to 25 days after the bill date. If you do not pay by the due date, a late fee is added to your next bill.

If your account falls significantly behind, Roanoke Gas may issue a disconnection notice. This notice gives you a specific date by which you must pay to avoid service being shut off. If you receive a disconnection notice, contact the company immediately — many utilities have hardship programs or payment plans for customers facing disconnection.

Setting up automatic payments

Automatic payments deduct money from your bank account or charge your debit card on a date you choose each month. You can set this up through your online account or by calling customer service. Automatic payments are free when you use your bank account (ACH) and cost nothing to cancel if your circumstances change.

Automatic payments do not mean you cannot pay extra in a given month — you can always make an additional payment online or by phone. They simply ensure your minimum bill is paid on time, which protects you from late fees and disconnection.

What to do if you cannot pay your full bill

If you are struggling to pay your gas bill, contact Roanoke Gas before your due date. The company may offer a payment plan that spreads your balance over several months, allowing you to avoid late fees and disconnection while you catch up.

You may also be may be able to access for assistance through Virginia's Low Income Home Energy Assistance Program (LIHEAP) or local community action agencies. These programs can help pay part or all of your bill if you meet income requirements. Ask Roanoke Gas customer service for a referral, or search for "LIHEAP Virginia" online to find your local program.

Frequently Asked Questions

Can I pay my Roanoke Gas bill at a local office or payment center?

Roanoke Gas does not operate walk-in payment centers. You must pay online, by phone, or by mail. Some utility payment services accept Roanoke Gas payments for a fee, but these are third-party services, not the company itself.

What happens if I pay after my due date?

A late fee is added to your next bill. If you are more than 30 days past due, Roanoke Gas may send a disconnection notice. Paying immediately after receiving this notice can stop the disconnection, but you must contact the company to confirm.

Is there a fee to pay online?

No fee applies when you pay from your bank account. Debit card payments may include a processing fee shown before you confirm the payment. Phone and mail payments are also free.

How do I know my payment went through?

Online payments show a confirmation number immediately. Phone payments are confirmed by the representative during the call. For mailed checks, your payment appears on your next bill or in your online account within 5 to 7 business days after the company receives it.

Can I change my due date?

Contact Roanoke Gas customer service to request a different due date. The company may allow you to move your due date to align with when you receive income, which can make budgeting easier.