Where to send your payment and what methods work
Dominion Energy Virginia handles natural gas service for most of the state. You can pay your bill online through their website, by phone, by mail, or in person at a payment center. The fastest route is online at dominionenergy.com — you can set up a one-time payment or enroll in automatic monthly payments from your bank account.
If you prefer the phone, call Dominion Energy at 1-866-DOMINION (1-866-366-4646). A representative can process your payment immediately and answer questions about your account balance. Mail payments to the address printed on your bill; Dominion Energy typically receives mailed checks within 7 to 10 business days, so send early if your due date is near.
Some customers can also pay at local payment centers or authorized retailers in their area. Check your bill or the Dominion Energy website to find locations near you. Payment centers usually process cash and check payments the same day.
Key Takeaways
- Dominion Energy Virginia operates most natural gas service in the state, and you can pay online, by phone, by mail, or at a payment center.
- Online payment through dominionenergy.com is the fastest method and lets you set up automatic monthly payments if you choose.
- Mailed checks take 7 to 10 business days to arrive, so send payment at least two weeks before your due date to avoid a late fee.
- Your bill shows the due date, the amount owed, and the mailing address — check it before paying to make sure you send the right amount.
- If you cannot pay the full bill by the due date, contact Dominion Energy to discuss a payment plan before you miss the deadline.
Reading your bill to find what you owe
Your Dominion Energy natural gas bill shows several key pieces of information. At the top, you will see your account number and the billing period — the dates the bill covers. The due date appears near the account number; this is the deadline to avoid a late fee, usually 20 to 25 days after the bill date.
The amount due is listed prominently, often in a box on the front of the bill. This is the total you need to pay. Below that, you will see a breakdown: the cost of the gas you used (based on your meter reading), any delivery charges, taxes, and any other fees or credits applied to your account.
If you have a balance from a previous month, it will show as "previous balance" and will be added to your current charges. If you overpaid last month, that credit will reduce what you owe now. Always check the amount due before you pay — it is not always the same as the gas charge alone.
Setting up automatic payments to avoid missed due dates
Automatic payments mean your bank transfers money to Dominion Energy on a date you choose each month. This removes the risk of forgetting a payment or mailing a check late. You can set this up online at dominionenergy.com by logging into your account, or by calling 1-866-366-4646 and asking to enroll.
When you set up automatic payments, you choose the payment date — many customers pick a date shortly after they receive their paycheck. The payment will come from your checking or savings account. You can change or cancel automatic payments at any time, and Dominion Energy will send you a confirmation when the enrollment is complete.
Even with automatic payments, review your bill each month to make sure the amount charged is correct. If you spot an error, contact Dominion Energy right away — they can adjust the next payment if needed.
What to do if you cannot pay by the due date
If you know you cannot pay the full bill by the due date, call Dominion Energy at 1-866-366-4646 before the due date passes. Explain your situation and ask about a payment plan. Dominion Energy may allow you to split the bill into two or more payments over the next few weeks, which keeps your account in good standing and avoids a late fee or service disconnection.
Payment plans are not automatic — you have to request one. The sooner you call, the more options you may have. If you wait until after the due date, late fees will be added to your bill, and your service could be disconnected if the account falls too far behind.
If you are struggling with energy costs over time, ask Dominion Energy about budget billing or low-income assistance programs. Budget billing spreads your annual costs evenly across 12 months so your payment is the same each month, which can make planning easier. Some programs also help with past-due balances.
Understanding late fees and service disconnection
If your payment does not arrive by the due date, Dominion Energy will add a late fee to your next bill. The fee amount varies but is typically a percentage of your bill or a flat amount — check your bill or contact Dominion Energy to learn the exact fee in your area.
If your account remains unpaid for 30 to 60 days (the exact timeline depends on your location), Dominion Energy may disconnect your service. Before disconnection, they will send you a notice with the amount owed and a deadline to pay or contact them about a payment plan. If you receive a disconnection notice, call immediately — even a partial payment or a confirmed payment plan can stop the disconnection.
Once service is disconnected, you will need to pay the full past-due balance plus a reconnection fee to restore gas service. Reconnection can take several days. Avoiding late payment is far simpler than dealing with disconnection and reconnection.
Checking your account online and by phone
You can check your account balance and payment history anytime by logging into your Dominion Energy account at dominionenergy.com. You will need your account number (on your bill) and a password you create during registration. Online, you can see your current bill, past bills, payment history, and usage trends.
If you do not have online access, call 1-866-366-4646 to speak with a representative. They can tell you your current balance, when your next bill is due, and whether any payments are pending. Keep your account number handy when you call.
Reviewing your account regularly helps you catch billing errors early and track whether your usage is changing. If you notice an unusually high bill, check whether the meter reading seems correct or whether weather or appliance use changed that month.
Payment options for customers without bank accounts
If you do not have a bank account, you can still pay your Dominion Energy bill. Payment centers in your area accept cash and checks. Find a nearby location by calling 1-866-366-4646 or checking the Dominion Energy website. Some authorized retailers also accept cash payments.
You can also pay by phone using a debit card or prepaid card if it has a Visa, Mastercard, or Discover logo. Call 1-866-366-4646 and a representative will process the payment. There may be a small fee for phone payments with a card, so ask about the cost before you proceed.
Mailing a check or money order is another option if you have access to the mail. Write your account number on the check and mail it to the address on your bill. Allow 7 to 10 business days for delivery.
Frequently Asked Questions
How long does an online payment take to show on my account?
Online payments usually post to your account within one business day. If you pay close to your due date, the payment may not arrive in time to avoid a late fee, so submit online payments at least two business days before the due date. If you need the payment to post immediately, call Dominion Energy to pay by phone instead.
Can I pay someone else's Dominion Energy bill?
Yes, you can pay another person's bill if you have their account number. Pay online using their account number, or call 1-866-366-4646 and provide the account number when you pay by phone. The payment will be credited to that account regardless of whose name is on the payment method.
What happens if I overpay my bill?
If you pay more than you owe, Dominion Energy will credit the extra amount to your next bill. You can also request a refund of the overpayment by contacting them. The credit or refund will reduce what you owe in the following month.
Is there a fee to pay online or by phone?
Paying online at dominionenergy.com has no fee. Paying by phone may have a small fee depending on the payment method — ask the representative before you provide payment information. Paying by mail or at a payment center is free.
What if my bill is estimated instead of based on an actual meter reading?
Dominion Energy estimates your bill when they cannot read your meter in person. The estimate is based on your past usage and weather. You still owe the full estimated amount by the due date. When they do read your meter, they will adjust your bill if the actual usage was higher or lower than the estimate.