Where and how to pay your Pasco Utilities bill
Pasco Utilities (the water, sewer, and stormwater utility serving Pasco, Washington) gives you four main ways to pay: online through their website, by phone, by mail, or in person at their office. The fastest and most convenient is online payment through their bill portal, which processes immediately and requires no stamps or trips. If you prefer not to use the internet, phone and in-person payments work just as well and take the same amount of time to post to your account.
Your bill arrives monthly and shows your account number, the amount due, and the due date — usually about 20 days after the bill date. Payment is due by the date shown on your bill; if you miss that date, a late fee applies. Knowing your options ahead of time means you can choose the method that fits your schedule, rather than scrambling at the last minute.
Key Takeaways
- Online payment through the Pasco Utilities website is the fastest method and processes the same day you submit it.
- Phone payments and in-person payments at the Pasco Utilities office both work if you do not have internet access or prefer to speak with someone.
- Your account number appears on your bill and is required for all payment methods except in-person payments at the office.
- Late fees apply if payment does not arrive by the due date shown on your bill, so plan ahead if you use mail.
- Setting up automatic payments through the online portal removes the need to remember to pay each month.
Paying online through the Pasco Utilities portal
Log in to the Pasco Utilities website and select the option to pay your bill. You will need your account number (found on your bill) and either a bank account or debit/credit card. The portal accepts one-time payments and also lets you set up automatic monthly payments if you want the bill to be paid the same day each month without you having to do anything.
Online payments process the same day you submit them during business hours. If you pay after hours or on a weekend, the payment posts the next business day. There is no fee for paying online with a bank account; some portals charge a small fee (usually $2 to $3) if you use a credit or debit card, so check before you confirm the payment.
If you set up automatic payments, you can change or cancel them at any time through the portal. This is useful if your bill amount varies month to month (as water bills often do) — you can still review the amount before it is charged, or switch to manual payment for a particular month if you need to.
Paying by phone
Call Pasco Utilities directly to pay over the phone. You will need your account number and a debit or credit card. The phone line is staffed during business hours, and the payment is processed immediately. There is usually a small fee for phone payments (similar to credit card fees online), so ask about the amount before you provide your card information.
Phone payment is useful if you have questions about your bill or your account at the same time you pay. The staff member can explain charges, discuss payment plans if you are behind, or help you set up automatic payments if you prefer that route.
Paying by mail
Write a check or money order, include your account number on the check, and mail it to the address shown on your bill. Mail payments take 5 to 10 business days to arrive and post to your account, so send your payment well before the due date to avoid a late fee. Late fees apply based on the due date on your bill, not the date you mail the check.
Include only your check or money order — do not send cash through the mail. If you are paying multiple bills or want a receipt, keep a copy of the check number and the amount for your records.
Paying in person at the Pasco Utilities office
Visit the Pasco Utilities office during business hours to pay in person. You can pay with cash, check, debit card, or credit card. Bring your bill or account number so the staff can locate your account quickly. Payment is processed on the spot, and you receive a receipt immediately.
In-person payment is the only method where you do not need your account number if you have your bill with you, though having the number speeds things up. This option works well if you prefer to handle money in person or want to ask questions about your bill face-to-face.
Setting up automatic payments to avoid missed due dates
Automatic payments deduct your bill from your bank account on a date you choose each month, usually around the same time your bill arrives. Once set up, you do not have to remember to pay — the payment happens automatically. You can change the payment date, pause automatic payments for a month, or cancel them entirely through the online portal.
Automatic payments work best if your bill amount is fairly stable month to month. If your water usage varies a lot (for example, if you water a garden in summer), you can still review the amount before it is charged and adjust it if needed. Some people set automatic payments for a fixed amount and then pay the difference manually if the bill is higher, or request a credit if it is lower.
What to do if you cannot pay by the due date
If you know you will miss the due date, contact Pasco Utilities before the date arrives. They may be able to set up a payment plan that lets you pay in installments rather than all at once. A late fee will still apply to the overdue amount, but a payment plan can prevent your service from being disconnected while you catch up.
Payment plans are not automatic — you have to request one. Call or visit the office and explain your situation. The sooner you contact them, the more options you may have. If your bill goes unpaid for a long time, Pasco Utilities can disconnect your water service, which is expensive and inconvenient to restore.
Frequently Asked Questions
Is there a fee for paying online?
There is no fee if you pay from a bank account. Credit and debit card payments usually have a small fee (typically $2 to $3), though this varies. Check the portal before you confirm payment to see the exact fee for your payment method.
Can I pay someone else's Pasco Utilities bill?
Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder. Online, by phone, or in person, provide their account number and pay the amount due. The payment will post to their account.
What happens if I pay late?
A late fee is added to your bill if payment does not arrive by the due date shown on your bill. The amount of the late fee is shown in your bill or in Pasco Utilities' rate schedule. If you continue to miss payments, your water service can be disconnected after a certain period.
Can I change my automatic payment date?
Yes. Log into the online portal and select the option to manage automatic payments. You can change the date, pause it for a month, or cancel it entirely. Changes take effect on your next billing cycle.
Do I need to create an online account to pay my bill?
You do not need an account to make a one-time payment by phone or in person. For online payment or automatic payments, you will need to create an account on the Pasco Utilities website using your account number and bill information.