The fastest way to pay your Spokane Utilities bill depends on what you have on hand right now
Spokane Utilities offers five main payment methods: online through their website, by phone, by mail, in person at their office, or through automatic bank withdrawal. Online and automatic withdrawal are the fastest — online payments post within one business day, and automatic withdrawal removes the step of remembering to pay at all. Phone and in-person payments also post quickly but require you to call or travel. Mail is slowest and can take 7 to 10 days to reach their office and clear.
Which method you choose depends on whether you want to pay right now, set it and forget it, or avoid giving your bank details online. All methods work; the difference is speed and convenience.
Key Takeaways
- Pay online at spokaneUtilities.com or call 509-483-8000 to pay by phone — both post within one business day.
- Set up automatic withdrawal from your bank account through the Spokane Utilities website to never miss a due date.
- Mail payments to Spokane Utilities, P.O. Box 3727, Spokane, WA 99220-3727, but allow 7 to 10 days for delivery and processing.
- Pay in person at Spokane Utilities' office at 1411 W. Jefferson Ave., Spokane, WA 99201 during business hours if you prefer to hand over payment directly.
- Your bill shows the due date clearly — paying after that date may trigger a late fee, so check the date before you choose your payment method.
Paying online through the Spokane Utilities website
Go to spokaneUtilities.com and look for the "Pay My Bill" button, usually on the homepage. You will need your account number, which appears on your bill in the upper right corner. Enter that number, then your payment amount and the date you want the payment to post.
You can pay with a debit card, credit card, or bank account. Credit and debit cards charge a convenience fee (the amount varies), while bank account payments do not. The website will show you the fee before you confirm, so you know the total cost. Payments post within one business day, meaning the money reaches Spokane Utilities by the next day if you pay before their cutoff time (usually 5 p.m. Pacific).
Save your confirmation number after you pay. If you ever need to prove you made a payment, that number is your proof.
Setting up automatic payments so you never miss a due date
Automatic withdrawal is the easiest method if you want to stop thinking about your bill. Log into your account on spokaneUtilities.com, go to "Billing" or "Account Settings," and select "Autopay" or "Automatic Payment." You will enter your bank account number and routing number (both appear on the bottom left of any check you write).
You can choose to pay the full bill amount automatically each month, or a fixed amount if you prefer. Spokane Utilities will withdraw the money on the due date shown on your bill, so you do not have to remember when that is. If your bill amount changes month to month (which it usually does), you can set it to pay the full amount and it will adjust automatically.
If you ever need to stop automatic payments, you can cancel through the same account settings page. There is no penalty for canceling.
Paying by phone or in person
To pay by phone, call Spokane Utilities at 509-483-8000. Have your account number and payment method ready (debit card, credit card, or bank account). A representative will walk you through the payment and give you a confirmation number. Phone payments post within one business day, just like online payments.
To pay in person, visit Spokane Utilities' office at 1411 W. Jefferson Ave., Spokane, WA 99201. They accept cash, check, debit card, and credit card. Bring your bill or account number so they can apply the payment to the right account. In-person payments also post quickly, usually the same day or next business day.
Both methods work well if you prefer talking to a person or do not want to enter payment information online.
Paying by mail and what to expect
Write a check or money order payable to Spokane Utilities and mail it to: Spokane Utilities, P.O. Box 3727, Spokane, WA 99220-3727. Write your account number on the check so they know which account to credit. Include your bill stub if you have it — it has a tear-off section designed for mailing.
Mail payments take 7 to 10 days to arrive and be processed. If your due date is coming up soon, do not use mail. If you mail a payment and your due date passes before it arrives, Spokane Utilities may charge a late fee. To avoid this, mail early or use one of the faster methods.
Keep a copy of the check or a photo of it for your records. If the payment never shows up on your bill, you will have proof you sent it.
What happens if you miss the due date
Your bill shows a due date in large print. If payment does not reach Spokane Utilities by that date, they charge a late fee. The amount of the late fee is stated in your billing agreement, but it is typically a percentage of your bill or a flat fee — check your bill or call 509-483-8000 to find out the exact amount.
If you are more than 30 days late, Spokane Utilities may send a notice warning that service could be disconnected. If you reach 60 days late, they can shut off your service. If this happens, you will need to pay the full overdue amount plus a reconnection fee to restore service.
If you are struggling to pay, call Spokane Utilities before the due date. They have programs for customers facing hardship, and talking to them early gives you more options than waiting until service is cut off.
Understanding what your bill shows and when to pay
Your Spokane Utilities bill shows several dates: the service period (the dates you are being billed for), the bill date (when the bill was created), and the due date (when payment must arrive). The due date is the one that matters for payment. It is usually 20 to 25 days after the bill date, giving you time to receive it and pay.
Your bill also shows your account number, current charges, any balance from the previous month, and the total amount due. If you have questions about any charge, call 509-483-8000 before you pay — they can explain what each line means.
Some bills show a "past due" amount separate from the current charges. This means you owe money from a previous month. Pay the full amount shown as "Total Amount Due" to bring your account current.
Frequently Asked Questions
Can I pay my Spokane Utilities bill with a credit card without a fee?
No. Spokane Utilities charges a convenience fee when you pay with a credit or debit card, whether online or by phone. The fee is shown before you confirm the payment. Paying with a bank account or by check avoids the fee.
What time do I need to pay online for it to post the same day?
Payments made before 5 p.m. Pacific typically post the next business day. Payments made after 5 p.m. or on weekends may not post until the following business day. Check the website for the exact cutoff time when you are paying.
How do I know if my payment went through?
You will receive a confirmation number immediately after paying online or by phone. Log into your account on spokaneUtilities.com within one business day to see the payment listed in your account history. If you paid by mail or in person, allow a few days for it to appear online.
What if I cannot pay the full bill by the due date?
Call Spokane Utilities at 509-483-8000 before the due date. They offer payment plans and hardship programs that may let you spread the cost over several months. Calling early gives you more options than waiting until the bill is overdue.
Can I change my automatic payment amount or date?
Yes. Log into your account on spokaneUtilities.com, go to the autopay settings, and adjust the amount or date. Changes take effect on the next scheduled payment. You can also cancel autopay at any time through the same page.